
Profiles
In Retirement -- Running The Numbers
Wall Street Journal
March 31, 2007
At age 73, Henry K. "Bud" Hebeler is
spending the bulk of his retirement -- as much as 12 hours a day,
six days a week -- helping thousands of people with their
retirement.
Mr. Hebeler, a former top executive
at Boeing Co., is the developer of analyzenow.com, widely regarded
as one of the best Web sites about retirement finances. Started in
the mid-1990s, the site is intended, in his words, to "educate a
wide range of people, from laymen to professionals, about the
realities of retirement planning." To that end, Mr. Hebeler spends
much of his day answering emails from users of the site and thinking
up new ways to demystify money management in later life.
(Two of the latest and most helpful
tools: free programs titled: "Should You Take Social Security
Early?" and "Evaluating Immediate Annuities.")
While Mr. Hebeler preaches the
necessity of planning for retirement long before the day arrives, he
acknowledges that his own preparations at Boeing were a mixed bag.
He was president of Boeing Aerospace Co., a division of the parent
company. And like many people with busy lives, he says, "I didn't
have time to think about things like retirement."
At age 55, though, Mr. Hebeler found
himself reading a set of fuzzy financial projections. Those numbers
would start him on his present course.
The projections focused on Mr.
Hebeler's own retirement savings and came courtesy of a financial
planner provided by Boeing. The problem: "Almost all the material
was written in the best interests of the financial firms" that
helped produce the projections, Mr. Hebeler recalls. "If I had used
that material to make presentations to our board, I wouldn't have
had a job."
That shortcoming "got a fire burning
in me," Mr. Hebeler says. Leaving Boeing, he embarked on a campaign
("idealist that I was") to educate America about retirement
planning. The early days were rocky. An effort to publish a book met
with closed doors in New York.
Eventually, he hit on a strategy:
Anytime he read what he considered a good article about retirement
finances in a magazine or newspaper, he would write the author,
complimenting him or her on the material -- and offering his own
services if the writer needed help in the future.
hat are you doing in retirement?
Competing in triathlons? Opening a business? Playing the best golf
courses in all 50 states? Saving the whales?
Tell us how you're spending your time at encore@wsj.com5.
We'll do our best to share your stories in these pages.
Gradually, Mr. Hebeler's name and expertise began showing up
in financial planning circles. After starting analyzenow.com, he was
asked to write a book about retirement: "J.K.
Lasser's Your Winning Retirement Plan," which is still in
print. His second book, "Getting Started in a Financially Secure
Retirement," comes out next month.
Today, Mr. Hebeler and his wife,
Mirriam, divide their time between homes in Seattle and Park City,
Utah. At the latter, the couple still ski five or six days each
week, despite a growing assortment of injuries. (A friend observes
that the Hebelers are "held together with Kevlar, titanium and
Velcro.") His Web site, Mr. Hebeler says, typically gets "several
thousand hits" each day. Money from sales
of software and books is plowed back into analyzenow.com.
When asked to compare his time at
Boeing with his new career, Mr. Hebeler talks about the personal
nature of his work today. "At Boeing I was largely helping people
very indirectly -- through the defense of our country, for instance.
There were a lot of filters involved. But here, you're right on the
forefront of helping people. You can see the effect it can make."


The End of Retirement
By Robert Brokamp - The
Motley Fool.com
March 31, 2007
Tired of reading about America's
retirement woes? Then I have an alternative for you: Watch a TV show
about them. Heck, you don't even have to move to your TV -- you can
watch it on your computer, from the comfort of your own desk chair.
The particular program I'm talking about is an episode of the PBS
series Frontline titled "Can You Afford to Retire"
Of course, since you've clicked on
this article, you can't be too tired of reading about all of the
impending retirement woes out there, so let me sum up the program's
main points and then explain how you can be an extraordinary
American by actually being able to retire.
Goodbye, pensions
... unless you're the CEO
We all know that thousands of
pensions are underfunded. We've heard the tales of people who
dedicated their lives to a company only to see it slip into
bankruptcy and take all of its retiree benefits with it. The
Frontline program rightly started off by discussing the demise of
the traditional pension -- it focused on current and former
employees of UAL's United Airlines, which filed for Chapter 11
bankruptcy protection in 2002 and dumped its pension plans on the
Pension Benefit Guaranty Corp. When the government-sponsored PBGC
takes over your plan, you'll still receive pension benefits, but
possibly only a fraction of what you would have received if your
company had stayed in business. (The PBGC itself, by the way, is $23
billion underfunded.)
But the real shocker in the Frontline
program was the revelation of how such bankruptcies are becoming an
acceptable way for companies to get out of their pension
obligations. Check out what United Airlines' lead bankruptcy lawyer,
James H.A. Sprayregen, told Frontline: "I would say that Chapter 11
has become somewhat of a more accepted strategic tool than just
companies filing who are about to go out of business or something
like that. As a result, there's more use of Chapter 11 now than
probably 20 years ago."
So should you be worried if your
pension is underfunded? Well, according to a recent report from
Standard & Poor's, corporate America doesn't seem to be taking
pension funding too seriously. From the 2005 "Pensions & Other
Post-Employment Benefits Report," I found the following statement:
"While corporate operating earnings post 16 consecutive quarters of
double-digit growth, corporate pension plans remain in the red with
minimal contributions continuing to be made. ... S&P 500
defined-benefit plans as a group were
$140.4 billion underfunded for 2005."
According to the report, here are
some of the companies with the biggest
deficits:
Goodyear (NYSE: GT)
Alcoa (NYSE: AA)
DuPont (NYSE: DD)
Motorola (NYSE: MOT)
Electronic Data Systems (NYSE: EDS)
It should be noted that bankruptcy
might be the only way for some companies to survive, and sometimes
employees have to give up something just to keep their jobs. United
was certainly in dire straits. But I suspect that it's harder for
the folks in the rank-and-file to accept their reduced pension
benefits when, according to Frontline, executives were given $400
million in stock grants and CEO Glenn Tilton's $4.5 million
retirement package was put in a special trust so that he'll still
get his full benefit. Very nice.
Hello, 401(k)s ...
unless you don't participate
Next, Frontline discussed the shift
from defined-benefit plans to defined-contribution plans -- i.e.,
the shift from companies being responsible for funding retirement to
the employees having to do it themselves. For instance,
Hewlett-Packard and Sears Holdings (Nasdaq: SHLD) cut back their
defined-benefit plans at the beginning of 2006, opting to instead
focus their efforts on 401(k) plans.
Unfortunately, employees don't seem
to be doing a good job of taking the reins. After all, they have to
answer several important questions:
"Should I participate?" The answer,
of course, is yes! But since 30% of workers choose not to, some
folks aren't making the right choice. And we're not even talking
about the 50% of workers who don't have access to an
employer-sponsored plan.
"How much should I save?" The best
answer is "as much as you're allowed,"
but, says Alicia Munnell of the Boston College Center for Retirement
Research, fewer than 10% of participants contribute the maximum.
"How should I invest it?" The move to
defined-contribution plans requires that every employee becomes his
or her own money manager. We at The Motley Fool believe you can do
it, but clearly, as we'll see later, many people aren't up to the
task.
"How should I take the money out?"
Frontline profiled a fellow who cashed out his entire 401(k) when he
retired, resulting in a huge tax bill. Ouch.
The better move: Transfer the money to an IRA, and take money
out only when you need it, leaving the rest to grow tax-deferred.
One of the most interesting tidbits from the Frontline
episode came from benefits consultant Brooks Hamilton, who oversees
15 large 401(k) plans. At one point, he calculated the investment
return for each participant in each of the plans. Here's what he
found:
"Say the bottom 20% had an investment
return for the year of 4%. The top 20% would be anywhere between
five and seven times that number. ... In every case, the 20% at the
top not only had the highest investment income, they also had the
highest average annual pay. Whereas the bottom 20% not only had the
lowest investment income, they had the lowest average annual pay."
Frontline characterized the situation
this way: "The richest people are getting richer, and the
middle-class workers are falling further behind."
This is certainly true, but not in the same way as Glenn
Tilton getting to keep his pension while everyone else's is reduced;
the 401(k) system isn't rigged. We do have to recognize, however,
that the average American isn't prepared to be an investment expert.
Most schools don't teach personal finance, and neither do most
parents. And clearly, most Americans aren't doing enough to teach
themselves.
Now, we at The Motley Fool -- being
the do-it-yourself, control-your-own-destiny types -- are big fans
of self-directed retirement accounts. And believe me, traditional
pensions aren't the answer. They benefit people who stay with the
same employer for decades, not the typical job-hopping American. My
wife and I worked a combined 10 years at the same elementary school,
and from those jobs we'll receive a combined $108 a month in
retirement -- not adjusted for inflation. I would have gladly taken
the 6% of my salary that the school contributed to the pension fund
in the form of matched contributions to our 403(b) plans.
But the reality is that as retirement
becomes the sole responsibility of the individual, many people --
because of bad decisions, bad health, bad education, or bad luck --
will have to work forever.
It's all up to you
Frontline interviewed Notre Dame
economics professor Teresa Ghilarducci, who said, "What is the
meaning of retirement if the only way you can live is to work? The
answer is, there is no meaning to retirement anymore. We are now
shifting from lifetime pensions to lifetime work. It's the end of
retirement."
For millions of Americans,
Ghilarducci is absolutely right. But it doesn't have to be that way
for you. You don't have to be among the people who don't save
enough, who don't invest wisely, and who don't make smart decisions
about 401(k) withdrawals. If you need to learn the basics, read
about the easiest retirement plan ever. For more detailed
information, give our Rule Your Retirement service a 30-day free
trial. You'll get access to all of our past issues and special
reports, as well as our online financial-planning tool and
professionally staffed discussion boards.
But whatever you do, just promise me
you'll do something. The choice between working and retiring is
entirely up to you.
This article was originally published
June 22, 2006. It has been updated.
Robert Brokamp is the advisor of
Motley Fool Rule Your Retirement. Robert will rule his retirement by
not paying $800 a year for basic cable. And with shows like
Frontline, who needs cable? Robert doesn't own shares of any
companies mentioned in this article. The Motley Fool has a
disclosure policy.


Edward A. Brennan Retires From AMR Corporation Board
AMR News Release
March 30, 2007
FORT WORTH, Texas, March 30 /PRNewswire-FirstCall/
-- AMR Corporation (NYSE: AMR), the parent
company of American Airlines, Inc., today announced that Edward A.
Brennan will retire from the Company's Board of Directors.
Brennan was first elected to the
Company's Board of Directors in 1987.
Since 2004, Brennan has served as AMR's Lead Director, which gave
him responsibility, among a myriad of other duties, for leading the
Board's process of selecting and evaluating the chief executive
officer. He also served as AMR's Executive Chairman from April 2003
until May 2004 during a critical period in the Company's history.
His retirement is effective March 31, 2007.
"On behalf of the Company and its
employees, I want to personally thank Ed Brennan for two decades of
exemplary service, vision and guidance," said AMR Chairman and CEO
Gerard Arpey. "Ed personally embodies many of the qualities we
aspire to as a company and as individuals -- leadership, strength,
courage and, perhaps most of all, integrity. His leadership has had
a profound impact on the Company and its shareholders as we have
made great strides in building a brighter future for American and
its employees.
We wish him our very best."
Brennan, 73, retired in 1995 as the
chairman, president and chief executive officer of Sears, Roebuck
and Co., based in Chicago, Ill., after spending 39 years with that
company. He is also a director of Excelon Corp.
and McDonalds Corp.
Armando M. Codina, first elected as
an AMR director in 1995, will assume the role of Lead Director.
Codina, 60, has served as president and chief executive of Flagler
Development Group, Inc., since 2006. From 1979 to 2006, he served as
chairman and chief executive officer of Codina Group, Inc., based in
Coral Gables, Fla., until its merger with Flagler Development Group.
He is also a director of General Motors Corp., Merrill Lynch & Co.,
Inc., and Florida East Coast Industries, the parent company of
Flagler Development Group
.

Sears to boost 2007
capital spending
Market Watch
March 29, 2007
CHICAGO (MarketWatch) - Sears
Holdings plans to boost fiscal 2007 capital expenditure levels by
$150 million to $200 million, with the increase aimed at "innovation
projects," along with distribution enhancements and further
expansion of appliances into its Kmart locations.
The retail behemoth said in a filing
with the Securities and Exchange Commission Wednesday that it will
also "consider opportunities to purchase leased operating
properties, as well as offers to sell owned, or assign leased,
operating and non-operating properties," causing its "capital
expenditure levels to vary from period to period."
Further, it "reviews leases that will
expire in the short term in order to determine the appropriate
action to take with respect to them." Last year, Sears bought eight
previously leased properties for $26 million.


Sears puts
media buy business up for review
By Sandra Guy -
Business Reporter - Chicago Sun-Times
March 29, 2007
Sears Holdings Corp. has put its $780
million media-buying business up for review in its efforts to cut
expenses.
The current agencies, MindShare and
MEC: Interaction, both owned by WPP Group, will compete with others
for the business, a Sears spokesman said Wednesday.
Last year, Sears Holdings
consolidated Kmart's and Sears' media-buying agencies.
MindShare has handled Sears' TV,
newspaper and other media buying since 2000, while MEC:Interaction
has done on-line media ad buys since 2002.
Separately, Sears Holdings put a
positive spin Wednesday on its declining store sales and eroding
market share selling appliances in a cut-throat market.
The Hoffman Estates-based retailer
noted that sales at stores open at least a year -- a key retail
measure -- declined 3.7 percent in fiscal 2006, an improvement from
a 5.3 percent drop in 2005, according to papers filed Wednesday with
the Securities and Exchange Commission.
For the holiday season, same-store
sales declined 3.1 percent, with Sears stores seeing a 4.9 percent
drop and Kmart staying flat with a dip of 0.9 percent.
The rate of sales declines in home
appliances "accelerated somewhat" at Sears stores during the last
three months of the 2006 fiscal year.
Sears blamed a slowing housing market
and stiffer competition from rivals.
Sears Holdings also reported:
The vast majority of its stores are
still based at shopping malls. It has 861
full-line stores, mostly in malls, plus 74 off-mall Sears Grand and
Sears Essentials stores that Chairman Edward S. Lampert has
acknowledged are unsuccessful.
Part of Kmart's sales declines came
after store closings. In fiscal 2006, 28
Kmart stores were closed, including 16 that had been converted to a
Sears Essentials-Sears Grand format.
Sears had $375 million of total
return swaps from Lampert's investments in risky deals.


Sears Holdings media planning,
buying under review; current firms included
By Tribune
staff - Chicago Tribune
March 29, 2007
Sears Holdings Corp. said Wednesday
that it is putting its media planning and buying accounts under
review, a process that could deal a blow to the firms that now
handle the work.
New York-based MindShare provides the
offline media services, while MEC Interaction, also in New York,
works with the online services. MindShare has handled offline media
buying and planning for Sears since 2000, while MEC has worked with
the retailer since 2002.
Both firms will be included in the
review, a Sears spokesman said.
The review is expected to conclude in
the second quarter, he said, but he did not elaborate on whether one
firm or two will get the business. Nor did he say how many other
firms were involved in the review.
"The review is not necessarily
designed to save money," he said. "It's to make sure we are properly
connecting and reaching our customers."
He added that Hoffman Estates-based
Sears Holdings continues to review all aspects of its business.
Advertising Age reported that the
media planning and buying work for Sears was worth $780 million, a
figure Sears would not confirm.


Jim
Palermini, retired Sears buyer, dies at 82
Chicago Tribune
March 28, 2007
James C., 82, of Westcherster, IL.
Beloved husband of the late Virginia, nee Barnas; loving father of
Robert J. (Tracy), Linda M. (Daniel) Conway and Nancy (Jim) Simpson;
proud grandfather of Stephanie, Kate, Chris, Ross, Jami and Amanda;
dear brother of the late Dominick (Eva) Palermini.
Retired Sears buyer for 46 years; and
for over 30 years an Instructor for Dale Carnegie Courses. Family
and friends will be received at the Conboy-Westchester Funeral Home,
10501 W. Cermak Rd, Westchester, IL (2
blks W. of Mannheim Rd.) on Wednesday, from 3 to 8 p.m. Funeral
Thursday, at 11 a.m. from the funeral home to Divine Providence
Church, 11:30 a.m. Mass.
Entombment Queen of Heaven Cemetery.
Memorials would be appreciated to Heartland Home Health Care and
Hospice, 4415 W. Harrison, Ste. 401,
Hillside, IL 60162.
Comments in guest
book
Your father was my first boss when I
joined Sears back in 1974. I worked for him for only a short time
but I remember him as being a very nice man who coached me and gave
me encouragement. I've thought of him often through the years and am
saddened by the news. May your family find peace and comfort at this
difficult time and know he is in a better place.
Kristina Karl, formerly Zack (West Chicago)
I knew Mr. Palermini when I worked as
a young girl at Sears. He affected my life greatly with what a kind
man he was. I cannot ever remember a day when he wasn't smiling. He
was truly a gentleman - and it was my profound pleasure to say that
I knew him - both as a co-worker - and as a friend.
Cathi Musto-Mitchell (Joliet, IL)
What a wonderful man! He positively
affected hundreds of thousands of lives through Dale Carnegie
Training and mentored many at Sears. When I think of Jim I think of
the warmth and love he shared with me over the years. His love for
his children and grand-children was exemplary. Now he is with his
beloved Ginny. If they make pizelles in heaven Ginny has a tray of
them for Jim.
Bob Gleason (Elm Grove, WI)


Lampert to cut back duties
By Sandra Guy -
Business Reporter - Chicago Sun-Times
March 27, 2007
Sears Chairman Edward S. Lampert on
Monday said he won't seek re-election to the board of AutoNation so
he can devote more time to running Sears Holdings Corp. and his
hedge fund, ESL Investments.
Lampert, 44 -- listed as No. 177
among Forbes' richest people, with investments worth $4.5 billion --
will keep a big hand in the country's largest automotive retailer,
nevertheless.
Lampert's hedge fund owns 24 percent
of AutoNation's common stock.
Lampert's right-hand man, Bill
Crowley, the president and chief operating officer of ESL, will
continue to serve on the AutoNation board.
Lampert had served on the board for
five years, and will exit at the AutoNation shareholders' meeting in
May.
Sears' stock on Monday rose by 0.86
percent to $183.56.
Meanwhile, one retail expert on
Monday repeated his belief that Lampert must make a big acquisition
or start selling Sears' and/or Kmart stores' prime real estate to
bolster the flagging retail stores. Lampert engineered Kmart's $12.3
billion takeover of Hoffman Estates-based Sears two years ago.
"It's a critical decision. Eddie is
hands-on, and he's got to allocate his time where the big bucks
are," said Howard Davidowitz, chairman of Davidowitz & Associates, a
retail consulting and investment banking firm.
Lampert has "pulled a rabbit out of
the hat" for the past two earnings reports to help bolster Sears
Holdings' fortunes, first by doing complex trades and in the next
quarter by selling real estate, Davidowitz said.
The strategy of slashing expenses,
raising prices and cutting merchandise assortments is unsustainable,
he said.
A spokesman for Lampert did not
return a phone call Monday.
Sales for the three months ended Feb.
3, including the holiday season, declined 4.9 percent at Sears
stores and dipped 0.9 percent at Kmart stores.
Lampert's acquisition targets are
rumored to include RadioShack; the Gap clothing chain;
Anheuser-Busch Cos., the world's largest brewer, and automotive
parts retailer Pep Boys.
Davidowitz said, "If Lampert doesn't
do a major acquisition, he will have to shrink Sears rapidly."


Ethel Burgeson, director of Sears medical department,
dies at 92
Chicago Tribune
March 27, 2007
Ethel C. Burgeson R.N., age 92.
Beloved daughter of the late Eric and Agnes Burgeson; dear sister of
the late Edna Bales and Gladys Koehler of Sun City, AZ; loving aunt
of David (Debbie) Bales, Jacquelyn (Bruce) Goudy and Beth
(Grady) Toy.
Ethel was a nurse and Director of the
Medical Department for Sears Roebuck & Co. for 30 years.
Funeral Service Thursday, 12:30 p.m.,
at Memory Gardens Cemetery, Arlington Heights, IL. Kindly omit
flowers.
Arrangements by Smith-Corcoran
Funeral Home, Glenview. 847-901-4012
www.smithcorcoran.com
Published in the Chicago Tribune on
3/27/2007.


Sears chief
wont run for AutoNations board
By James P. Miller - Staff
Reporter - Chicago Tribune
March 26, 2007
Sears Holdings Corp. Chairman Edward
Lampert won't stand for re-election to the board of Fort
Lauderdale-based auto retailer AutoNation Inc., according to an
AutoNation regulatory filing.
Lampert's ESL investments investing
company holds a 24 percent stake in AutoNation, and Lampert has been
a director at the Florida company since 2002.
AutoNation said in its filing that
Lampert told the company he will not stand for re-election at the
company's upcoming annual meeting "in order to devote more time to
his duties" at ESL and Sears.
In a statement released by
AutoNation, Lampert said, "ESL currently plans to remain a
significant shareholder (in AutoNation) for the foreseeable future.
A second ESL board representative,
President and Chief Operating Officer Bill Crowley, will remain on
the board, where he has been a member for the past five years.


A New Day at RadioShack
By Lawrence C. Strauss -
Barron's
March 26, 2007
UNDER ITS NEW CEO AND CHAIRMAN
Julian C. Day, RadioShack has begun to recharge its depleted
batteries. His aggressive cost-cutting and more rigorous financial
controls helped the ubiquitous consumer-electronics retailer lift
its fourth-quarter earnings by more than 60% over the year-earlier
level, to 62 cents a share on nearly $1.5 billion in revenue.
That's put a charge into the shares: They recently were at
26.94, up 61% this year.
The run-up reflects the success that
Oxford-educated Day, 54, has had during his eight months on the job.
He closed underperforming stores, cut ad spending and managed
inventory tightly to wring out more profit, giving himself the time
and money to face a much sterner test: getting the proper mix of
electronic gadgetry onto RadioShack's (ticker: RSH) sometimes
cramped shelves so the 86-year old retailer's smallish outlets can
compete with the likes of Circuit City (CC), Best Buy (BBY), Target
(TGT) and Wal-Mart (WMT).
As Day himself told analysts last
month, "It is all about having the right product in the right stores
at the right price." (RadioShack declined to make any senior
executives available to speak with Barron's.)
Bears insist that Day already has
picked the low-hanging fruit through his cost cuts and will find it
nearly impossible to replace the profitable growth that cellphone
sales -- now in decline at RadioShack -- have produced. And, they
argue, the stock -- at a hefty 23.2 times next year's profit
estimate of $1.16 a share -- is vulnerable.
CEO Julian Day has boosted margins,
in part by shunning "empty-calorie sales" realized in markdowns. But
some smart money is betting that the retailing veteran, who worked
on turnarounds at Kmart, Sears and Safeway, will succeed. Day "has
done what he's had to do with the balance sheet and the financials,"
says shareholder Robert Olstein, the well-regarded portfolio manager
of Olstein Financial Alert. "Now he's got to get the right
merchandise in, and we think he's doing that." By another investor's
estimate, the shares could gain 34% to near 36 over the next 18
months or so, if Day can trim more costs and reverse the company's
recent revenue decline.
DAY DOESN'T HAVE TO DELIVER a miracle
right away, because of savings he has wrought -- and may still
realize. RadioShack's gross profit margin climbed to 45.6% in the
fourth quarter, up sharply from 41.1% a year earlier.
One way for a retailer to widen gross
margins is to manage inventory better. At
the end of the fourth quarter, RadioShack's inventory totaled $752.1
million, down from $964.9 million a year earlier -- which the
company attributed in part to better purchasing analysis. Accounts
receivable fell to $248 million from $309 million, suggesting that
the company is also getting paid faster.
Further bolstering margins is Day's
avoidance of what he calls "empty-calorie sales." RadioShack has
offered fewer markdowns since he arrived.
The company has slashed its cost of
sales and general and administrative expenses to $482.8 million,
from $572.3 million, year over year. A big portion of that came from
reductions in ad spending. Other cuts in 2006 included the
elimination of 514 jobs.
Powering Up: In the past year,
RadioShack's financial position has improved substantially. Cash,
earnings and gross margins have all risen, while long-term debt and
inventory are down. RadioShack's balance sheet is substantially
stronger for the changes. Its cash balance was $472 million at the
end of 2006, up from $224 million a year earlier, against slimmer
long-term debt of $345.8 million. As a result, it has a cushion if
the economy slows; it should still be able to make the investments
needed to grow.
Bulls say that Day has other levers
to pull. "There is a tremendous amount of room to cut, and this is
what people are missing," asserts Dennis Bryan, a partner and
portfolio manager at First Pacific Advisors, which owns about three
million shares. He says that additional layoffs are possible at
corporate headquarters and in the company's field operations (but
not at its stores). Eaton Vance analyst David Jenkins believes that
fatter operating margins of around 5.5% last year should continue to
improve, boosting profits. At the end of 2006, Eaton Vance held
about 500,000 shares.
By Bryan's reckoning, RadioShack can
boost its operating margins to around 10%. With just a small gain in
sales to $5 billion from last year's $4.8 billion, that would mean
$500 million of operating profit. After taxes, that would amount to
$320 million, or $2.35 a share. Apply a conservative multiple of 15,
and the stock's at 35.25, up more than 30%.
THE FINANCIAL IMPROVEMENTS give Day
more wherewithal to attack the product problem. "There is a lot of
brand equity still sitting in RadioShack, with the right vision and
leadership," says Wade Fenn, founding partner of Retail-Masters, a
consulting firm in Minnesota.
But to realize this potential, Day
must offset declines in RadioShack's wireless business, a crucial
profit center whose revenue, 35% of the company's total, fell in
2006. Cellphone carriers like Verizon (VZ) and AT&T 's (T) Cingular
have opened their own retail outlets, and the industry is maturing.
Another worry: Best Buy recently announced that it is opening more
stores devoted to cellphones. At the same time, cell users
increasingly are signing up for prepaid plans, in which they buy
minutes in advance, rather than getting billed after usage. Wal-Mart
and Target (RadioShack also offers them)
are pushing these plans, which are thought to be less profitable.
RadioShack is trying to counter the
cellphone shortfall with everything from iPods to flat-screen TVs.
Accessories like batteries and cables that plug into home
entertainment systems are vital (23% of sales) to its business, as
are traditional landline phones, digital cameras, satellite radios,
digital-music players, DVD players and home-satellite TV systems.
Retailing consultant Fenn says that
RadioShack should focus on new niches where its sales staff can "do
something complex" for customers, as they did in setting up wireless
and satellite TV accounts for buyers before the growth trajectory of
those businesses flattened.
Bryan believes that RadioShack "has
the ability to sell" a hand-held device like a cellphone that
incorporates broadcast TV, which is expected to become available in
the U.S. in a year or two. (Despite selling iPods, RadioShack won't
handle Apple's much-anticipated iPhone, due out in June.)
The Bottom Line
They've already jumped, but
RadioShack shares could rise 30% or more in the next 12-18 months if
new chief Julian Day hammers costs further and gets the product mix
right. Day has vowed to make the company a
better merchandiser by improving field support for stores and
introducing different price schedules for certain items in different
markets. He's also mentioned improving the shopping experience for
customers.
RadioShack has advantages over its
rivals that eventually could help the top line. It has about 4,470
company-operated stores (even after closing 505 last year), along
with roughly 770 kiosks, mainly in Sam's Club locations and Sprint
Nextel outlets in major malls. Circuit City, in contrast, has just
659 U.S. stores.
"They reach people where the Best
Buys and Circuit Cities just don't reach,"
says Douglas Asiello, a senior equity analyst at AIM Capital
Management who thinks the stock can hit 35 in 18 months.
A BET ON RADIOSHACK IS A WAGER
that Day's operating and merchandising expertise pays off for a
retailer that's suffered from years of strategy and management
shifts. His predecessor was forced to resign after newspaper
revelations about inconsistencies on his resumé. Day isn't the
typical consumer sales chief. "He's very quiet; he's not a rah-rah,
let's go out and get 'em kind of a guy," says Bryan. "But he's very
persuasive, very articulate and super intelligent." Shareholders
hope that's the right mix for RadioShack.


Morgan Stanley Shedding Discover Card --
Dream dies with the move
By George Yared -
AOL Blogging Stocks
March 24, 2007
Back in 1982 I was a third-year
broker/branch manager with Dean Witter Reynolds (remember that
name?) when the announcement came across the tape that Sears,
Roebuck, and Co. would in one fell-swoop buy Dean Witter and
Coldwell Banker, the real estate giant. Wow, Sears was diversifying
in a huge, dramatic way. That move spawned the expression "buy your
stocks where you buy your socks!" Dean Witter brokers, Allstate
agents (Sears already owned Allstate) and Coldwell Banker agents,
all to be found within a Sears department store. The whole thing was
a flop, but it took nearly ten years to figure this out.
In the mix, Sears CEO and chairman,
Ed Telling, selected a young McKenzie & Co. consultant to run the
triumvirate. His name was Philip Purcell and he brought an
intelligence and energy to the job second to none. He carefully
explained that the glue to the whole thing working out masterfully
would be the launch of the Discover card. The Discover card was
launched in 1984 with a mega advertising and marketing campaign. If
you had a pulse, you got a card.
In the early 1990s, Sears realized
the "synergies" of Dean Witter, Dean Witter , and Coldwell Banker
just was not working according to the dream.
The dream took on a new look as all three companies were spun
off or went public. The association with Sears became just a memory.
Then in 1997, Phil Purcell engineered the coup of coups: merging
"Main Street" Dean Witter with glitterati firm Morgan Stanley (NYSE:MS).
Phil was named CEO, another masterful coup.
All the while, the Discover card was
building itself into a formidable business. The Morgan Stanley white
shoe bankers "certainly did not have one in their wallets" was the
quote most often heard as the Morgan bankers were annoyed with this
low-level credit card.
Yet, the Discover card proved to be a
profitable and consistent performer. When
Phil Purcell lost a recent in-house struggle for control to former
Morgan Stanley CEO, John Mack, it was a given that the Discover card
was a goner. Bingo, it is! Morgan Stanley is spinning off the
Discover card operations to the shareholders sometime in the fourth
quarter. This allows Discover to capture its own valuation in a
generous-to-credit-card-operators stock market.
Discover is the fourth largest issuer
of credit cards in the U.S., behind of course the mammoth Visa,
MasterCard, and American Express. Discover has over 50 million card
holders and earned $1.5 billion of profits on over $4.3 billion of
revenues. It will capture a healthy valuation in the stock market
unto itself and will be an attractive acquisition candidate.
Phil Purcell's vision created the
Discover card, and I can assure you -- he has one in his wallet!
Georges Yared is the author of Stop
Losing Money Today and Baby Boomer Investing.


Sears Canada
Appoints V.P. & CMO
Market News/Canada
March 23, 2007
Sears Canada Inc. has announced the
appointment of Pamela Griffith-Jones to the position of Vice
President and Chief Marketing Officer. In this position,
Griffith-Jones will lead the retailer’s marketing organization, and
develop the Sears brand and private merchandise brand positioning in
Canada.
"We are very happy to have Pamela
join our Company; she is a great addition to our team," said Dene
Rogers, President and CEO, Sears Canada Inc. "Her experience greatly
qualifies her for this key position, and we look forward to her
contribution in making Sears the number-one retailer in Canada."
Griffith-Jones brings with her 20
years of progressive leadership experience, having served at Cooper
& Lybrand Consulting in Canada and the U.K. She spent the past 14
years at Canadian Tire Corp., most recently serving as Vice
President, Leisure Products Division. She graduated from the
University of Western Ontario's Richard Ivey School of Business,
receiving her HBA in 1987 and MBA in 1990.
Under the leadership of
Griffith-Jones, several initiatives will be undertaken to improve
the retailer’s marketing capabilities, including creating a direct
marketing group, customizing assortments, marketing the brand to
become more relevant to customers, and increasing the return on
marketing investments.


Wal-Mart to
Sweeten Bonus Plans for Staff
By Kris Maher and Kris
Hudson - Wall Street Journal
March 22, 2007
Wal-Mart Stores Inc., long criticized
for its pay and benefits, has revamped its bonus program for hourly
employees and will establish a new reward program for long-tenured
workers in what some view as a bid to boost morale.
The world's largest retailer by sales
will pay more than $529.8 million in bonuses to 813,759 hourly U.S.
employees at Wal-Mart and Sam's Club stores today. It said it will
pay a total of $1.06 billion in bonuses to both managers and hourly
employees in the U.S. today. The company declined to say how much it
paid in similar bonuses last year.
The company also announced a new
annual bonus of one week's pay, called a "Servant Leadership" bonus,
to more than 13,400 hourly employees with more than 20 years of
service at stores, which will be paid out later this year.
The company said it hadn't yet determined the total dollar
amount.
In another change, the company said
it will begin paying bonuses to hourly employees, based on sales,
profit and inventory performance at individual stores, on a
quarterly, rather than annual, basis "to reward performance on a
more frequent basis." Experts said that more employees could
potentially receive bonuses as a result and that the change could
help the company reduce costly turnover among hourly workers. The
National Retail Federation, a retail trade association, said
turnover in the U.S. retail industry is 80% annually for full-time
workers.
The Bentonville, Ark., retailer
announced the changes today. It said they are part of a program
launched last year called "Associates Out in Front,"
designed to "make Wal-Mart a better place to work." The new
rewards are intended "to demonstrate just how much we value every
member of the Wal-Mart family," said Susan Chambers, executive vice
president for Wal-Mart's People Division.
The company, which will mark
"Associate Celebration Day" today with cookouts at each of its 4,000
stores and at its headquarters, said it also planned to create a
"Customer Champion" cash award to reward employees who provide
"outstanding customer service." It said that award would begin in
midsummer but didn't say how the award would be determined or its
amount.
Such moves are a stark shift from
recent changes that have helped the company rein in labor costs but
have also upset and even angered some of its
1.35 million U.S. employees. Those earlier changes include a
new automated scheduling system aimed at aligning workers' shifts
with each store's busiest shopping times and a move that capped the
salaries of tens of thousands of workers, both of which hit longtime
workers hardest. In October, employees at a Wal-Mart in Hialeah,
Fla., walked off the job briefly in a spontaneous protest of the new
policies.
It is unclear what impact the
company's latest efforts will have. Some experts say the view among
many consumers and workers that Wal-Mart doesn't treat its workers
as well as rivals has grown over the past year.
This impression is partly based on
actual wage and benefit practices, experts say. Wal-Mart, for
example, now says it pays its full-time U.S.
workers $10.51 an hour on average. That is an increase from
last year's $10.11 average. By comparison,
competitor Costco Wholesale Corp., of Issaquah, Wash., recently
boosted its minimum pay for full-time hourly workers, and it pays
$17.46 on average to its full-time and part-time workers in the U.S.
The U.S. Department of Labor's Bureau of Labor Statistics lists
average U.S. retail-sales wages ranging from $8.73 to
$13.99 an hour in 2005, the latest year for which data are
available.
Wal-Mart's image has also been dented
by the unrelenting criticism of groups backed by labor unions, as
well as politicians and grass-roots community groups seeking to
block the company's expansion efforts.
"Wal-Mart is being hit on two sides.
One is that it's an unfair competitor, and one is that it's an
unfair employer," says Gary Chaison, a professor of industrial
relations at Clark University in Worcester, Mass. "I think that it
wants to go on the offensive to show workers and consumers that it's
not a bad employer."
Lois Honeycutt, a 46-year-old
customer-service manager at a Wal-Mart in Altamonte Springs, Fla.,
said the bonus-program revisions might help boost spirits in some of
Wal-Mart's stores. "I really think they're trying to bring up some
of the morale," said Ms. Honeycutt, a 10-year Wal-Mart employee. "If
you've ever worked in retail, you'll know that it's not an easy
job."
Sarah Clark, a company spokeswoman,
said the changes weren't an effort to improve morale. "That's not
the case," she said, adding that "associate engagement scores"
across the company remain very positive.


Wal-Mart Fights Back
Over Firings
By Louise Story and
Michael Barbaro - New York Times
March 20, 2007
Wal-Mart asserted yesterday in a
court filing that two of its former top marketing officials had
engaged in a sexual relationship during the process of selecting new
advertising agencies and had sought jobs with one of the agencies
they ultimately recommended.
The legal brief directly contradicted
the statements the executives have made since they were fired late
last year.
Wal-Mart accused Julie Roehm and Sean
Womack, the two executives, of extending their visits with Draft FCB,
an ad agency involved in the review, to spend more personal time
together and to promote themselves to the agency as job candidates.
"Instead of working solely in
Wal-Mart's interest," the company said, Ms.
Roehm "frequently put her own first. She did not merely fail
to avoid conflicts of interest, she invited them."
Wal-Mart backed up its assertions
with what it said were e-mail messages sent by Ms. Roehm and Mr.
Womack, both married, from their work and private accounts.
"I hate not being able to call you or
write you," Ms. Roehm wrote early last fall, according to an e-mail
message Mr. Womack's wife provided to Wal-Mart.
"I think about us together all the time. Little moments like
watching your face when you kiss me."
Reached yesterday in Las Vegas, Ms.
Roehm denied Wal-Mart‚s accusations of an affair with Mr. Womack,
and she said she had not had job discussions with Draft FCB.
"There was never any discussions
about us going to work with them full time," said Ms. Roehm. "I know
what e-mails they have, and that's not at all what they prove."
The fallout between Wal-Mart and Ms.
Roehm, considered by many to be a rising star in marketing, shook
the advertising world because Ms. Roehm had overseen Wal-Mart‚s $580
million ad agency selection in the fall. After Wal-Mart fired Ms.
Roehm, it also fired Draft FCB, the Interpublic Group agency she had
selected for the most important part of the assignment.
Wal-Mart has since reassigned the business.
Ms. Roehm sued Wal-Mart for firing
her shortly after her dismissal, asserting that the company had not
given a valid reason and owed her money under her contract with
Wal-Mart.
Wal-Mart said yesterday in its
request to file a counterclaim against her that it would seek
compensation from Ms. Roehm for legal fees in the case and for other
damages, possibly the extra expenses Wal-Mart incurred redoing the
advertising account review.
In its filing, Wal-Mart described Ms.
Roehm and Mr. Womack as executives determined to advance their
careers, even at the expense of Wal-Mart‚s reputation ˜ by, for
example, accepting expensive bottles of vodka and dinner at
exclusive restaurants.
Ms. Roehm, in responding to
Wal-Mart‚s assertions, said that she was hoping to
"settle this amicably and move on."
Mr. Womack did not return a call for
comment. He was scheduled to give a talk, "Marketing 2.x: Living
Between the Internet Age and What Comes Next," alongside Ms. Roehm
and top marketing executives from companies like Xerox at a
conference in Las Vegas yesterday.
The pair are also listed as speakers
at a conference today in Los Angeles. They have been working together part time as marketing consultants
since being fired.
Wal-Mart said in the filing that Ms.
Roehm and Mr. Womack had lengthy career discussions with Tony
Weisman, then the global growth officer of Draft FCB, and that those
discussions had tainted the agency review process. Wal-Mart also
asserted that Ms. Roehm shared internal company e-mail messages with
Mr. Weisman and Mr. Draft, the chief executive of Draft FCB.
Mr. Womack wrote e-mail messages to
Mr. Weisman signing them "Sean and Julie" that discussed the two
leaving Wal-Mart to work in a venture with Draft FCB, Wal-Mart said
in its filing. In one message cited, he said they would want an
equity stake and discussed timing: "What do the next 60-360 days
look like for your guys? When will it be too late?" he wrote in
August.
Wal-Mart also said that Draft FCB
officials had paid for more than $2,000 in meals for Ms. Roehm and
Mr. Womack. On one night alone in August 2006, the company said, the
ad agency spent $1,100 on dinner and drinks for the pair ˜ $700 at
LuxBar in Chicago, then $440 on drinks at the Peninsula Hotel. Both
the gifts and alleged affair violate Wal-Mart's ethics policies.
A spokesman for Interpublic, the
parent of Draft FCB, said that the company had provided e-mail
messages to Wal-Mart for the inquiry.
„In his business development role,
Mr. Weisman did not have the authority to start new ventures, or
make commitments to offer up senior level opportunities within the
agency,‰ said Philippe Krakowsky, the spokesman for the Interpublic
Group. "Any promises Mr. Weisman may have
made were not sanctioned by his company's
senior management or discussed with Interpublic."
Mr. Weisman left Draft FCB in
December and is now the head of Digitas Chicago, part of the
Publicis Groupe. He declined to comment. Last October, after a
prolonged search process, Wal-Mart hired Draft FCB and Carat USA,
part of the Aegis Group. Both agencies were dismissed in December
just days after Wal-Mart fired Ms. Roehm.
Wal-Mart allowed Carat USA to
participate in the second agency selection but did not reconsider
Draft FCB. Wal-Mart announced new selections weeks later ˜ the
Martin Agency, part of the Interpublic Group, and MediaVest, part of
the Publicis Groupe.
Mona Williams, Wal-Mart‚s
spokeswoman, said the company did not originally intend to divulge
the details of what she called Ms. Roehm‚s „flagrant personal and
professional misconduct.‰ But Ms. Roehm‚s suit against Wal-Mart, Ms.
Williams said, forced the company to respond. „We have no choice but
to share the real story of what happened,‰ Ms. Williams said.
Mr. Womack arrived at Wal-Mart in
late 2005 as a temporary contract employee in the marketing
department. He was also employed by Saatchi X, an ad agency, at that
time. Ms. Roehm took a job soon after. According to the suit, Ms.
Roehm and Mr. Womack ˜ two self-described East Coast urbanites ˜
plunged into the alien world of northwest Arkansas and quickly
became close.
In February 2006, Ms. Roehm told Mr.
Womack in an e-mail message that she was "smiling because I am so
happy you are here with me. :)))."
Mr. Womack, who sought to become a
full-time employee under Ms. Roehm, wrote in an e-mail message that
"there are two reasons I want to come here and you are at the top of
the list," adding "it is really hard for me to say no to you."


Wal-Mart, in New Leases, Frees Itself for Banking Push
By Damian Paletta - Wall
Street Journal
March 15, 2007
Wal-Mart Stores Inc., underscoring
its continuing push into financial services, has quietly
renegotiated the terms of leases with a number of banks operating in
its stores, giving Wal-Mart itself the explicit right to offer
mortgages, home-equity lines of credit and consumer loans.
A portion of one of the leases,
obtained by Dow Jones Newswires, also gives Wal-Mart the ability to
offer debit cards and investment and insurance products either
directly or through a third-party vendor. In the wording of the new
lease, Wal-Mart said it could "offer these products and services in
the checkout lanes, at the customer-service desk, through
automated-delivery channels, kiosks" or any other place in the
store.
The new lease language comes at a
time when Wal-Mart has generated controversy over its repeated
efforts to enter the banking business, a push that has drawn fierce
opposition from the banking industry, some members of Congress and
activist groups. The Bentonville, Ark.-based retailer has a pending
application to establish an industrial-loan company in Utah but has
promised publicly that it won't open retail bank branches.
The company minimized the importance
of the changes, as spokesman Kevin Gardner said the lease language
didn't "signal anything new."
"We've been offering services like
check cashing, money transfers, branded credit cards and bill
payments for some time," he said. "Our strategy is to continue to
grow our existing financial services to continue to save our
customers money so they can live better."
Mr. Gardner wouldn't say why the
leases also protected Wal-Mart's right to eventually offer items it
didn't currently sell, such as mortgages, home-equity loans and
investment and insurance products. He also didn't say when the
company might roll out any of these products.
"We have not made any announcements,"
he said.
Wal-Mart has repeatedly tried to
obtain a banking charter, and a federal regulator shelved the
company's most recent attempt in January for 12 months. Still,
Wal-Mart would be able to offer many banking products without
actually owning a bank or even having a branch within its more than
3,000 stores.
Critics, including thousands of
community banks, have tried to block Wal-Mart from owning a bank,
alleging that Wal-Mart would present a dangerous mixture of banking
and commerce and put the deposit-insurance system at risk.
Wal-Mart's application is on hold while Congress debates the issue.
If the company doesn't win a bank charter, it can't receive federal
deposit insurance or open branches.
There are more than 300 different
banks with 1,200 branches inside Wal-Mart stores across the country,
and the company plans to add 200 more by 2009.
Most of the banks have 15-year leases with Wal-Mart.
Details of the lease agreement were
presented to banks by Larry Ellis, Wal-Mart's leasing manager for
in-store banks.
The Federal Deposit Insurance Corp.,
which insures deposits for industrial-loan
companies, or ILCs, held hearings last April about Wal-Mart's
request for a bank charter.
Fifteen commercial firms already own
banks, including Harley-Davidson Inc. and
Target Corp. The House Financial Services Committee, which is
considering a bill that would prohibit companies such as Wal-Mart
from owning a bank, is expected to hold a hearing on the issue next
week.


Mastermind: Sears
Tower Was A Target
CBS Chicago
March 15, 2007
(CBS) GUANTANAMO BAY, Cuba In
confessing to masterminding the Sept. 11 attacks, Khalid Sheikh
Mohammed said he was responsible for several other terror plots,
including one against the Sears Tower that never happened.
Transcripts from a secret hearing at
Guantanamo Bay last week have been released to the public.
"I was responsible for the 9/11
operation from A to Z," Mohammed said in a statement read during the
session, which was held last Saturday.
The U.S. Armed Forces said the
hearings have to stay private to protect sensitive material, but in
edited transcripts, he said along with Sept. 11, he was responsible
for 28 plots, including some that were never executed.
The Sears Tower was the intended
target in one of the plots. Other intended targets included the
Empire State Building and New York Stock Exchange, the Panama Canal
and Big Ben and Heathrow Airport in London. None of these attacks
ever happened.
But using his own words, the
extraordinary transcript connects Mohammed to dozens of the worst
terror plots attempted or carried out in the last 15 years -- and to
others that have not occurred. All told, thousands have died in
operations he directed.
His words draw al-Qaida closer to
plots of the early 1990s than the group has previously been
connected to, including the 1993 World Trade Center truck bombing.
Six people with links to global terror networks were convicted in
federal court and sentenced to life in prison.
It also makes clear that al-Qaida
wanted to down a second trans-Atlantic aircraft during would-be shoe
bomber Richard Reid's operation.
Mohammed said he was involved in
planning the 2002 bombing of a Kenya beach resort frequented by
Israelis and the failed missile attack on an Israeli passenger jet
after it took off from Mombasa, Kenya. He also said he was
responsible for the bombing of a nightclub in Bali, Indonesia. In
2002, 202 were killed when two Bali nightclubs were bombed.
He said he was involved in planning
assassination attempts against former Presidents Carter and Clinton,
attacks on U.S. nuclear power plants and suspension bridges in New
York, the destruction of American and Israeli embassies in Asia and
Australia, attacks on American naval vessels and oil tankers around
the world, and an attempt to "destroy" an oil company he said was
owned by former Secretary of State Henry Kissinger on Sumatra,
Indonesia.
He also claimed he shared
responsibility for assassination attempts against Pope John Paul II
and Pakistan President Pervez Musharraf.
In all, Mohammed said he was
responsible for planning 28 attacks and assisting in three others.
The comments were included in a 26-page transcript released by the
Pentagon, which blacked out some of his remarks.
The transcripts also refer to a claim
by Mohammed that he was tortured by the CIA, although he said he was
not under duress at the U.S. naval base at Guantanamo when he
confessed to his role in the attacks.
Law enforcement has been diligent at
the Sears Tower ever since Sept. 11, 2001.
In 2002, officials in Spain arrested
three al Qaeda suspects carrying videotapes of American landmarks,
including the Sears Tower.
Last March, a group of men who took
photographs of the building were questioned and released. The men
took off in a rental car under a phony name.
In a case that got widespread
attention last June, seven men were arrested in Miami in an
unrelated plot against that targeted the Sears Tower, the FBI office
in Miami, and other buildings.
Authorities familiar with Chicago's
anti-terrorist measures say the Miami group clearly wanted to do
something and would have tried, but says they had no chance of
succeeding.
The Associated Press contributed to
this report.


H-P's Pension Switch Signals End to Era Of Cozy Retirements
By Lee Gomes - Wall Street
Journal
March 14, 2007
Art Dill, president of the IBM
Retirement Club in San Jose, remembers well when he left his company
in the early 1990s. He received, in addition to the traditional gold
watch, a $1,000 bonus and a company-sponsored dinner for him and 10
of his friends at the restaurant of his choice. For IBM retirees
these days, says Mr. Dill, things are more perfunctory: a modest
ceremony in which co-workers gather around the departing employee in
some corner of the office to pay tribute.
Ceremonies aren't the only thing that
is changing about retirement. The old-guard tech companies, the last
bastions of traditional pensions, finally have joined their younger
counterparts in the New Economy. Pensions that guarantee a set
payout upon retirement are no more. In their place are 401(k)s, in
which retirement benefits depend on how much individuals chose to
set aside, along with how well their investments did.
One of the last holdouts from the old
school was Hewlett-Packard, the 68-year-old Silicon Valley company
long considered one of the most benevolent of U.S. employers. Late
last month, the company announced it would be phasing out its
pension plan for new employees and replacing it with a 401(k).
The company said it took the step --
which mirrors similar moves over recent years by IBM and Motorola,
among others -- as part of its efforts to remain competitive.
When you read about "high-tech
retirees" in the newspaper, they tend to be the highly visible
entrepreneurs whose companies have just gone public and who can
afford to turn off the alarm clock while still in their 20s or 30s,
at least until they start all over again.
The more common retiree profile,
however, is the traditional one: the person who dutifully serves 20
or 25 years as an employee before packing up the files and spending
more time with the grandchildren. If they take a cruise, it isn't on
their own yacht, but on a larger ship -- with a few thousand others.
Employees who retired before the turn
of the century were able to take advantage of rising stock and
real-estate prices over the past few decades to accumulate a nest
egg. Their golden years, while dogged with the same uncertainty
about rising health-care costs that everyone feels, are typically
marked by activity and comfort.
The bigger and older companies, such
as IBM and Intel, even have active retirement groups. Often, a
company lets these groups use corporate facilities for meetings. The
H-P retirees' chapter near the company's Palo Alto, Calif.,
headquarters has 2,000 members. They are, by and large, a contented
group and the meetings are purely social, reports their president,
Stan McCarthy. The most heated debates tend to involve the locations
of the group's social events.
At IBM, a group gets together every
month to keep up with all the technology the company has produced. A
recent session, for example, involved the ins and outs of burning
DVDs. There are trips abroad, regular social events and end-of-year
dinners.
Many of today's retirees wonder
whether their children or grandchildren will do as well as they did
after their careers end. "Before, someone could retire and be
reasonably comfortable," says Mr. Dill. "I am not sure you can do
that anymore."
Nearly all tech companies offer
401(k)s and, in lieu of contributing to a pension, will match a
percentage of each employee's contribution, typically up to around
6% of income. Different companies exhibit different degrees of
generosity. Microsoft puts in 50 cents for every dollar, while Apple
matches dollar for dollar for those with five years of service or
more. At H-P, the company gives dollar for dollar, up to 6%.
Are employees better or worse off
with 401(k)s? While it's possible to do perfectly well with such an
account, more often than not that doesn't happen, at least not in
the economy as a whole. "There is a concern that 401(k)s aren't
being used well enough by most people," said Andrew Eschtruth, with
the Center for Retirement Research at Boston College.
Figures from the Federal Reserve, he
said, show that the average 401(k) balance for heads of household
between ages 55 and 64 is just $60,000, not nearly enough to retire
on. Up to a quarter of workers eligible for 401(k)s haven't even set
up one, and many others save less than the 6% of income that most
retirement planners recommend.
Talking about retirement assumes that
people will last long enough -- 25 or so years -- at a company to do
so. It's doubtful that many workers just starting out in today's
downsized economy will be able to retire from the same company even
if they want to. In that case, 401(k)s, which are portable, might be
more useful -- assuming workers don't cash them out when they switch
jobs.
The current crop of active and
prosperous technology retirees are well aware that they may be the
last generation of lucky retirees. "Right now, things aren't as
secure as they were in the past," says Mr. Dill. "We worked at the
best of times."


Out of Space, Retailers Trim Growth Plans Sears and Others Turn To
Buybacks, Dividends To Reward Investors
By Kris Hudson -
Wall Street Journal
March 14, 2007
For years, investors rewarded those
retailers with fast expansion rates. Now that some retailers have
nearly tapped out their potential in the U.S., investors are
punishing them for failing to slow down.
The result is that a number of major
retailers are ratcheting back on the number of new stores they open
each year and are diverting more of their spending to repurchasing
shares and increasing dividends. Among those adopting this strategy
are Sears Holdings Corp., Home Depot Inc. and AutoZone Inc.
They and other mature retailers that
beefed up their buyback programs have seen their stocks perk up in
the past year. Several remain in positive territory despite the
market's roller-coaster ride in recent weeks and yesterday's report
of a weaker-than-expected 0.1% rise in February U.S.
retail sales.
Even Wal-Mart Stores Inc., the
world's largest retailer by sales, has said it will slightly slow
its growth rate this year and redouble efforts to buy back billions
of dollars of stock. Wal-Mart's stock, which trades on the New York
Stock Exchange, has risen 1.4% in the past year, and it could go
higher if the retailer further curtails its U.S. expansion, analysts
say. It ended the session yesterday at $46.18, down $1.08. The
shares trade at 14.4 times estimated earnings for its current fiscal
year, cheaper than rivals Target Corp. at a 16.8 and Costco
Wholesale Corp. at 20.7.
Investors often favor share
repurchases because the practice reduces a company's number of
shares outstanding. So, each remaining share could then get a larger
chunk of the money distributed through dividends. Likewise,
repurchases boost earnings per share, benefiting the company in the
eyes of investors.
Wall Street's badgering of retailers
for more buybacks and fatter dividends is nothing new, but the
movement has gained momentum of late because so many big-box
retailers nearly blanket the U.S. "There are a greater number of
large-cap retailers that have reached the point, domestically, that
opportunities for additional square-footage growth are diminishing,"
said Chris Kagaoan, an analyst with investment firm J. & W. Seligman
& Co., which has $20 billion under management and holds shares of
Wal-Mart, Home Depot, and Best Buy Co., among others.
Most retailers nearing maturity will
see their returns on the capital they spend diminish and their sales
gains at established stores weaken. Thus, Wall Street is watching
for those tell-tale signs in judging when to begin demanding less
growth and more return.
"The rapid growth period for these
retailers is over -- with the exception of a lot of niche players --
and now they are generating a lot of free cash flow," Sanford C.
Bernstein & Co. analyst Colin McGranahan said. "How they allocate
that cash flow is an investment concern."
Mr. McGranahan has the equivalent of
"hold" ratings on Home Depot and Best Buy with 12-month price
targets of $37 and $57, respectively. Home Depot's shares ended the
session yesterday on the Big Board at $37.35, while Best Buy closed
at $47.66. He owns neither stock. His company manages accounts
owning more than 1% of Best Buy's stock.
Even some highly regarded retailers
appear to be getting penalized for aggressive growth plans. Best
Buy, the electronics retailer, surprised Wall Street on Feb. 21 by
announcing that it intends to open 90 U.S. stores in its fiscal year
that began March 4, an aggressive 9% expansion. "We view ourselves
as a growth business," said Jim Muehlbauer, Best Buy's senior vice
president of finance. "We are going to [proceed] opportunistically
with our share repurchases."
Meanwhile, Best Buy has boosted its
dividend but done little in terms of buybacks. It repurchased 9.5
million shares -- or 2% of its total -- in the first three quarters
of its latest fiscal year. What is more, Best Buy had an estimated
$3 billion in cash on hand when its fiscal year ended March 4,
according to Gary Balter, an analyst with Credit Suisse Securities.
He estimates that Best Buy, should it choose, could amass as much as
$8 billion in cash and debt to repurchase about one-third of its
shares without losing its investment-grade credit rating.
Best Buy trades at about 15 times
estimated per-share earnings for its fiscal year ending in February
2008. In comparison, smaller, struggling rival Circuit City Stores
Inc. trades at a price/earnings ratio of 19.2.
Best Buy's stock is down 13.6% in the past year. "It's as if
the market's already saying to you, 'We don't believe this company
can keep the growth going,' " said Mr. Balter, who rates both Best
Buy and Circuit City the equivalent of "buy," assigns them 12-month
price targets of $59 and $25, respectively. He owns neither stock.
Credit Suisse has done business with Best Buy in the past 12 months.
Often getting more forgiveness from
investors on dividends and buybacks are specialty merchants with
ample room to grow, such as PetsMart Inc. and Dick's Sporting Goods
Inc.
At least one young retailer is
mimicking its larger brethren. Build-A-Bear Workshop Inc. announced
Feb. 20 that it has earmarked $25 million for the first share
buybacks of its 28 months as a public company. The retailer, which
sells teddy bears and other stuffed animals that shoppers assemble
on the premises, said it is rewarding shareholders while continuing
to expand.
Citigroup Inc. analyst Bill Sims sees
it differently. "It is, in my view, a reflection of shareholder
pressure," said Mr. Sims, who has a "hold" rating on Build-A-Bear's
stock. He doesn't own any shares. His firm hasn't done business with
Build-A-Bear in the past year.

Leaders & Success
J.C. Penney Found Big Bucks
By David Saito-Chung
- Investor's Business Daily
March 13, 2007
James Cash Penney's first business
was a fast flop.
But the reason wasn't a flawed plan,
poor execution or too much competition.
It failed because of his conscience.
Yet this attitude of doing the right thing helped Penney immensely
as he later built one of the largest and most respected retail
chains in America.
After finishing high school in
Hamilton, Mo., and taking a few jobs, Penney moved to Colorado in
the late 1890s and spent his savings on a small butcher shop. The
chief meat cutter told Penney he had to give the chef of the local
hotel a bottle of bourbon every week. If he didn't, he risked losing
his biggest client.
Penney gave a bottle to the chef
once, then regretted it. After refusing to do it again, the hotel
canceled its orders. The butcher shop went under.
The young man from Missouri didn't
give up.
With hard work, dedication to
outstanding service, smart hiring practices and keen decision
making, Penney turned a humble chain of three dry-goods stores in
the West into a giant with 1,033 stores across the U.S. and Puerto
Rico.
The company logged $19.9 billion in
sales in the latest fiscal year ended in January. "Penney obviously
is an icon on the order of a Sam Walton (of
Wal-Mart) or a Stanley Marcus (of Neiman Marcus)," said Ed
Fox, an associate professor at the Cox School of Business at
Southern Methodist University and director of its J.C. Penney Center
for Retail Excellence.
Religious Road
Penney (1875-1971) grew up on a small
Missouri farm. Penney's father, an unsalaried Baptist minister, and
mother taught their son to have abiding faith in God, self-reliance
and self-discipline.
Young Penney learned these principles
fast. When Penney was 8, he was told he would have to buy his own
clothing. He needed new shoes right away. So Penney bought pigs with
his $2.50 in savings, sold them at a profit and had enough for
shoes.
Penney's parents also preached the
Golden Rule: Do unto others what you would have them do unto you.
This lesson served Penney well in the retail business.
In 1898, Penney worked for a pair of
dry-goods stores named the Golden Rule in Colorado and Wyoming. The
chain's partners liked the young man's energy and work ethic so much
that they offered him one-third ownership of a new store. At age 26,
Penney opened a third Golden Rule shop in Kemmerer, Wyo., in April
1902.
Back then, many store owners had
little or no thought of protecting the patron. They treated
customers rudely and often sold poor-quality goods.
Prices were not the same for every visitor. "Usury was the order of
the day," Fox said. "Store owners usually charged poorer people
higher prices because they thought they were ignorant."
Then there was Penney. He gave each
visitor friendly, reliable service. He clearly marked the prices of
items and pledged "one price to all."
In Kemmerer, miners were paid in
coupons instead of cash. They used the coupons to shop at the
mining-company-owned store. The workers tended to spend their income
instantly and later rely on mining company credit. Due to these
loans, miners stayed put.
Penney made his store cash-only. Many
thought he would shutter the store in little time. But shoppers
liked the quality of goods at Penney's store. To provide exciting
items, he joined a buying syndicate and traveled to the East Coast
in 1903 to catch the latest trends.
"We took our slogan 'Golden Rule
Store' with strict literalness. Our idea was to make money and build
business through serving the community with fair dealing and honest
value," Penney said.
Penney sought to keep costs low so he
didn't have to raise prices. He opened his own envelopes and used
the blank side for scratch paper. Penney used old packing crates as
shelves and counters in the stores.
Happy customers told their friends
and neighbors about their positive shopping experience. The Kemmerer
store earned $8,514.36 in its first year on sales of $28,898.11, a
profit margin of 29%. "The store that sells its wares for less but
pays little attention to the service it renders does not meet with
the success of the store with courteous employees," Penney said in
1954. "The public is not greatly interested in saving a little money
on a purchase at the expense of service. Courteous treatment will
make a customer a walking advertisement."
To ensure long-term growth, Penney
chose his staff shrewdly. In 1903, a year after his instant success
in Kemmerer, Penney was asked to manage another store in Rock
Springs, Wyo. Penney discovered that the clerk often closed the
store early so he could perform an instrument in local dances.
Penney let him go and found a replacement who worked hard.
By 1907, Penney had bought out the
ownership stakes of his employers and set off on a rapid growth
plan. In 1909, he moved from Kemmerer to Salt Lake City to be closer
to banks and railroads. That way, he could stay on top of product
buying, distribution and financing.
In 1911, the chain grew to 22 stores
and topped $1 million in sales. The next year he had 34 Golden Rule
stores, with sales topping $2 million.
In 1913, Penney changed the Golden
Rule store name to J.C. Penney Co. The next year, Penney moved the
firm's headquarters from Salt Lake City to New York City to stay
near major manufacturers and other sources of merchandise.
Two years later, he opened his first
two stores east of the Mississippi River. By 1951, total store sales
eclipsed $1 billion a year.
To ensure each store had excellent
and motivated managers, he offered clerks the chance to become
manager-partners. Penney gave the same opportunity that was given to
him as a young man in Wyoming ‹ a one-third ownership in the new
store.
In the 1920s, Penney turned down
offers by bankers to merge the company with Montgomery Ward and
Sears Roebuck. He felt such deals weren't worth it if they resulted
in laying off some of his personnel.
After the stock market crash of 1929,
Penney used his company stock as collateral for loans. But the
Depression of the 1930s lasted long, and his fortune was wiped out.
He had to close some of his charity organizations, but continued to
work hard to keep the company going.
On The Go
Despite stepping down as president in
1917 and becoming the firm's first chairman of the board, Penney
traveled constantly to visit stores and meet managers. At age 85, he
trekked 80,000 miles and reached 67 stores from 1960 to 1961.
Penney showed younger employees how
to wrap items carefully to prevent damage upon arrival. He gave pep
talks, peppering the crowd with sayings such as "No man can climb
the ladder of success without first placing his foot on the bottom
rung" and "The profit is in the last shirt in the box."
He also often stopped help a
customer, encouraging the store manager to do the same.
"The friendly smile, the word of
greeting are certainly something fleeting and seemingly
insubstantial," Penney said. "You can't take them with you.
But they work for good beyond your power to measure their
influence. It is the service we are not obliged to give that people
value most."


Kmart offers card refunds
Retailer strikes deal with trade commission
By James P. Miller - staff
reporter - Chicago Tribune
March 13, 2007
The Federal Trade Commission, saying
consumers "have a right to know when gift cards come with strings
attached," accused Kmart Corp. of deceptive advertising Monday,
saying the subsidiary of Sears Holdings Corp.essentially hid the
"dormancy fees" that it formerly levied against unused gift cards.
The FTC, which brought its charges
via a consent agreement, a format in which the government files a
complaint and the company simultaneously resolves the issue by
changing its practices and/or paying a penalty, said the action
represents the agency's "first law-enforcement action involving gift
cards."
Gift cards' popularity has surged in
recent years. For gift-givers clueless about what to buy for that
certain someone, the cards are a welcome solution. And for
merchants, gift cards offer a way to cut back on the labor-intensive
chore of handling returns of unwanted presents.
An additional plus for retailers is
the boost in store traffic: People who receive a gift card often
spend much more than the value of their card during a store visit.
Nearly $28 billion was spent on gift cards during the
2006 holiday season, according to the National Retail Federation.
The scope of the trend has altered
the economic rhythm of the holiday buying season by spurring big
consumer spending in the once-quiet post-Christmas weeks.
But legal disputes related to
card-related fees have also grown more prominent, as the FTC's
lawsuit makes clear.
Kmart "promoted the card as
equivalent to cash," the FTC said, "but failed to disclose that fees
are assessed after two years of non-use."
Generally, a $50 Kmart gift card
costs $50 to buy and can be used to purchase $50 in goods at the
retailer's stores. But since 2003, Kmart has imposed a monthly
service fee of $2.10 for each month of inactivity if a card isn't
used for 24 consecutive months. Going back all 24 months, that fee
would total $50.40, which would erase all the card's buying power.
Under the proposed settlement, Kmart
has agreed to reimburse cardholders whose cards were reduced by
dormancy fees, if the consumers can provide evidence that their gift
cards were docked in that fashion. Kmart has also agreed to
publicize the refund program on its Web site. The retailer stopped
charging the dormancy fee on gift cards effective May 1, 2006, the
FTC noted.
No wrongdoing
admitted
The FTC emphasized that Kmart, in
agreeing to resolve the agency's claims, isn't admitting wrongdoing.
Nor did the FTC declare Kmart's card fees to be inherently illegal.
Instead, the agency simply said Kmart had failed to adequately
disclose the existence of the fees and that it had violated
truth-in-advertising laws as a result.
The retailer either disclosed the fee
in tiny print, the suit says, or affixed the gift card to a paper
backing that made the small-print warning invisible to purchasers.
It also failed to "use understandable language and syntax to
describe the dormancy fee," the lawsuit says.
The decree remains subject to public
comment through April 10, after which FTC commissioners will decide
whether to make the proposed settlement permanent.
Except for repaying whatever portion
of money that consumers can prove they lost because of dormancy
fees, the FTC's suit doesn't impose any other financial penalty on
Kmart.
Two dissenters
That didn't sit well with two of the
six members of the FTC. Commissioners Pamela Jones Harbour and Jon
Leibowitz said in a separate statement that they backed the consent
decree but dissented in part.
"We agree Kmart's alleged conduct
justifies the order's injunctive provisions," the two commissioners
said, "but we believe the order should go further."
Many consumers "no doubt already have
thrown out their gift cards and will have no remedy under this
settlement," Harbour and Leibowitz noted. The commissioners said the
company should also be required "to disgorge the profits of its
unlawful behavior, provide more complete consumer redress, or a
combination of both."
Disgorgement, a legal term under
which a wrongdoer is obliged to pay back profits gained through
improper activities, could be expensive.
Restaurant firm's
case
Last year, Darden Restaurants Inc.,
which operates the Olive Garden and Red Lobster chains, disclosed in
a regulatory filing that the FTC, after investigating the way in
which it had marketed its gift cards, had determined that Darden had
violated federal rules against deceptive practices for not
adequately disclosing its dormancy-fee arrangement.
In that case, the FTC was seeking
disgorgement of $31 million from Darden.
But the company's filing indicated that negotiations were ongoing,
and there's been no further word regarding that case.
An FTC spokesman said the agency
couldn't comment on the Darden case.


KKR Spots Cash in
Dollar General's Till
Private Equity Displays More Taste for Returns Than Growth in Retail
By Kris Hudson - Wall
Street Journal
March 13, 2007
GROWN UP?
The Deal:
KKR agrees to buy retailer Dollar General for $6.9
billion.
The
Backdrop: Private-equity firms have found an increasing
appetite for retailers that have seen diminishing returns from their
growth plans.
The
Challenge: Much of Dollar General's store base is
concentrated in rural markets, meaning that continued expansion will
require penetrating more-expensive urban markets.
Kohlberg Kravis Roberts & Co.'s $6.9
billion deal to acquire Dollar General Corp. underscores private
equity's interest in retailers whose days of heady growth may be
behind them.
Retailers are increasingly being
perceived by Wall Street as cash cows rather than growth companies.
That has made them more attractive to private-equity companies than
to public markets. Dollar General, the largest dollar-store operator
by locations and sales, would be among the largest to go private so
far.
KKR's offer for the Goodlettsville,
Tenn., company provides $22 in cash a share and assumption of $380
million in debt. The per-share price is a 31% premium from the
stock's closing price on Friday and an 82% markup from its 52-week
closing low of $12.11 on Aug. 30. Both sides expect the deal to be
completed in the third quarter.
"Our board of directors and senior
management team enthusiastically support this transaction and view
it as an excellent deal for Dollar General shareholders," David
Perdue, Dollar General's chairman and chief executive, said in a
statement. KKR, the New York-based private-equity firm, has cinched
deals valued at a cumulative $280 billion in its 31-year history,
including buyouts of retailers Toys 'R' Us and Shoppers Drug Mart in
Canada.
Preceding Dollar General in accepting
private-equity buyouts were grocer Albertson's Inc. for $11.3
billion excluding debt this year; Toys 'R' Us for
$6.6 billion in 2005; and Michaels Stores Inc. for $5.9
billion last year, among many others.
Other retailers are considered by
analysts to be possible private-equity targets because of recent
struggles, including French retailer Carrefour SA, bookseller Barnes
& Noble Inc. and office-supply chain Office Depot Inc.
Carrefour and Office Depot have declined to comment on buyout
possibilities. Barnes & Noble says it
hasn't considered going private.
The nation's retail scene has seen an
expanding number of large retailers in recent years. That leaves
them with fewer places to grow and diminishing returns from their
expansions, increasing pressure from investors to instead return
money to shareholders through dividends or other measures rather
than spending on growth.
Even massive retailers likely to
remain public have shifted capital spending to align with Wall
Street's focus on return on capital rather than growth rates.
Wal-Mart Stores Inc., Home Depot Inc. and Sears Holdings Corp.,
among others, have reined in growth plans lately to divert more
spending toward share buybacks and heftier dividends.
"We're in this environment right now
where growing isn't necessarily as accepted as it used to be,"
Credit Suisse Securities analyst Gary Balter says. "People are very
quick to measure the return on incremental investment."
For Dollar General, with 8,260 stores
and an estimated $9.2 billion in sales last year, the progression
from industry-leading retailer to buyout target was swift. In the
first half of this decade, Dollar General was ensconced as the
dollar-store industry leader, taking the lead on initiatives such as
installing freezers and refrigeration units in its stores to expand
its merchandise to include more food. Its same-store sales gains --
increases in sales at stores open for at least a year -- routinely
outpaced those of its peers.
Last year, Dollar General's
same-store sales gains faltered, and it saw increases in
store-manager turnover, inventory costs and so-called shrinkage,
which is theft or other merchandise loss, according to William Blair
& Co. analyst Mark Miller. The company launched a turnaround effort
in November calling for the closure of 400 stores, a paring of its
expansion plans and a reduction of inventory costs by eliminating
its "packaway"
inventory practice. Under the packaway program, Dollar General
previously stored out-of-season merchandise to be brought back into
stores when it came back into season. The retailer in recent months
has instead started liquidating that inventory at marked-down
prices.
In addition, Dollar General faces
long-term issues that likely will hamper its results for some time.
Much of the retailer's store base is concentrated in rural markets,
meaning that continued expansion will require penetrating
more-expensive urban markets. As well, Dollar General may decide to
close more of its older stores, incurring more costs, Mr. Miller
says.
As Dollar General struggled, Family
Dollar Stores Inc., the second-largest U.S. dollar-store chain, with
more than 6,300 locations, narrowed the gap between the two
retailers. Family Dollar, of Matthews, N.C., aggressively installed
freezers and refrigeration units in its stores and poured $25
million into shoring up its network of urban stores. The company
reined in its store-opening plans several months earlier than Dollar
General did, and it has fared better in limiting manager turnover,
inventory costs and shrinkage. Family Dollar's same-store sales
gains have outpaced Dollar General's in 14 of the past 26 months.


Ward's building sold
for $300 million
By Eddie Baeb
and Thomas A. Corfman - Crain's Chicago Business
March 12, 2007
The historic Montgomery Ward & Co.
Catalog House is set to be sold for about $300 million to a New York
investor in a deal that would cap off an ambitious redevelopment
that brought office workers and new residents to the once-desolate
western edge of River North.
The sprawling property, which hugs
almost a quarter-mile of the north branch of the Chicago River,
stood mostly empty for almost 30 years. Its rebirth about five years
ago, as offices, helped transform the area near the former
Cabrini-Green housing complex into an affluent neighborhood with a
riverwalk, trendy restaurants and a health club.
New York real estate attorney Victor
Gerstein is leading a group that agreed to buy the 99-year-old
building from Chicago developer Centrum Properties Inc. and its New
York-based partners Angelo Gordon & Co. and Taconic Investment
Partners LLC, sources familiar with the transaction say.
The developers struggled to attract
office tenants from the beginning. The building, which they
retrofitted to accommodate the needs of telecommunications and
Internet service providers, opened in 2001 just as those industries
were beginning to tank.
"This would be a fabulous end to a
story that didn't start out very good," says Greg Gerber, managing
director of Chicago-based John Buck Co.'s office tenant
representative arm, Strategic Advisory Group. "Five years ago, a lot
of people would have bet these guys were going to lose the
building."
Centrum and private-equity firm
Angelo Gordon teamed up in 1999 to buy the entire
2.2-million-square-foot former warehouse and some surrounding
properties out of Bankruptcy Court for $62 million. At the time, the
two were the only bidders for the building, where Montgomery Ward
employees working as "pickers" once wore roller skates to retrieve
ordered goods. Ward's, a pioneer catalog merchant that became one of
the nation's largest retailers before going out of business in 2001,
vacated most of the building around 1980.
Centrum and Angelo Gordon spent more
than $285 million renovating the warehouse structure, including
public improvements to the streetscape and riverwalk, according to a
2003 tax-increment financing (TIF) agreement that provided $33
million in city subsidies.
While the sale price barely tops
renovation costs, it amounts to about $200 a square foot, a healthy
sum for a property that's 20% vacant. Its average gross rents of
$19.50 a foot are about $10 less than in downtown office buildings.
Executives with the firms involved in the deal didn't return calls.
Separately, developers converted some
of the catalog building into 292 condominiums, which were sold at
prices ranging from the low $200,000s to as much as $1 million, and
also built townhouses on adjacent land. They sold off several of the
Ward's parcels to other developers.
Taconic was brought into the office
project in 2000 to help make the roughly 1.5 million square feet
attractive to high-tech tenants. The developers dubbed the office
building "e-port." By April 2002, with just more than 40% of the
office space leased, they dropped the high-tech moniker and began
seeking more traditional office tenants using the building's address
as its name: 600 W. Chicago Ave. The developers took out a
$130-million loan for the project in 2001, which they refinanced
twice, increasing the total debt to $202 million.
The building's fortunes changed in
recent years. The hip restaurant Japonais opened in 2003 and a David
Barton Gym in 2004. Insurer Bankers Life & Casualty Co. and gum
maker Wm. Wrigley Jr. Co. moved in. In December, the Big Ten
Conference announced it will locate its new broadcasting network
there. "There's a lot of action here now," says Ronald Shipka Sr.,
whose Enterprise Cos. residential development firm has been based
there for about three years.
HISTORY OF A
LANDMARK
1908: Montgomery Ward & Co. opens a
warehouse for its catalog business.
Early 1980s: Ward's shuts down most
operations in the former warehouse.
July 7, 1997: Parent company files
for Chapter 11 bankruptcy protection.
July 20, 1999: Chicago-based
developer Centrum Properties Inc. and New York-based investment firm
Angelo Gordon & Co. pay $62 million for 23 acres, including the
catalog building at 600 W. Chicago Ave. Plans call for selling off
adjacent parcels and converting the catalog building into office
space and residences.
Aug. 2, 1999: Parent company emerges
from bankruptcy.
July 20, 2000: Centrum/Angelo Gordon
form venture with Taconic Investment Partners LLC to redevelop
commercial space in the catalog building. The project, called
"e-port," struggles as the dot-com boom collapses the following
year.
Dec. 28, 2000: Montgomery Ward
announces it will close its doors.
May 2001: Centrum starts marketing
the Domain project, a residential condominium conversion of the
north side of the catalog building.
Aug. 3, 2001: Centrum purchases the
26-story headquarters building, 500 W. Superior St., for about $30
million, with plans for a residential conversion.
Dec. 18, 2003: Long-delayed TIF
district deal finalized with the city for $33.2 million. The subsidy
helps offset costs of the catalog building's rehab and public
improvements, originally budgeted at $286.7 million.
Dec. 11, 2006: Centrum venture
increases the loan on the catalog building to $202 million, from
$180 million in 2005 and $130 million in 2001.
Sources: City of Chicago, Montgomery
Ward & Co.


Deal talk lifts Sears to new high
Anheuser-Busch, Home Depot possible targets
By Sandra Jones -
staff reporter - Chicago Tribune
March 12,
2006
Sears Holdings Corp. shares reached a
record high Tuesday, fueled by the latest buzz over possible
acquisition targets on Chairman Edward Lampert's shopping list.
The billionaire investor is reported
to be interested in buying Anheuser-Busch Cos., the St. Louis-based
King of Beers that has been struggling to revive sales as more
Americans drink wine and spirits instead of Budweiser.
Last month shares of Home Depot Inc.,
the Atlanta-based home improvement retailer, spiked on speculation
that Lampert was buying a stake in that company.
Anticipation over Lampert's next move
has reached a fever pitch since August, when the hedge fund investor
signaled in Sears' second-quarter earnings report that he is looking
for acquisitions and could invest outside the retail industry.
Just what Lampert's intentions are is
anyone's guess, but the hope that something big is in the works sent
Sears up 2.5 percent, to a record $169.29, on Tuesday, after rising
as high as $171.40 earlier in the day.
The London Times reported Tuesday in
its "Rumour of the Day" column that the latest "whisper on Wall
Street" is that Lampert's ESL Investments Inc. is poised to make a
$56-a-share bid for Anheuser-Busch, a price that would value the
world's largest brewer at $44 billion, a 19 percent premium over
Monday's closing stock price. The report sent shares of
Anheuser-Busch up 2.1 percent, to $47.98.
Home Depot shares increased more than
8 percent in a week's time last month on similar speculation and
have since leveled off, closing Tuesday at $37.76.
Officials at Sears and Anheuser-Busch
declined to comment. Home Depot officials couldn't be reached for
comment. Investors are hoping that Lampert will follow through with
his plan to turn Sears into a holding company along the lines of
Warren Buffet's Berkshire Hathaway Inc., said Ivan Feinseth, Matrix
USA research director, who rates Sears a "buy."
"It's no longer a traditional
retailer," said Feinseth.
That said, the holding company
Lampert formed by combining Sears and Kmart is only 18 months old.
Berkshire Hathaway has been around since 1956.
Analysts point out that buying Home
Depot or Anheuser-Busch is a risky proposition given their market
capitalization--$78 billion and $37 billion, respectively. Sears is
worth $26 billion.
The Hoffman Estates-based retailer
had $3.7 billion in cash as of July 29. It has the capacity to
borrow more, but issuing debt would be expensive given the company's
junk rating. And Lampert has an aversion to overpaying.
To be sure, each day Sears' stock
climbs higher, Lampert has more equity with which to put together a
deal. He used Kmart Holding Corp.'s soaring stock price to engineer
the acquisition of Sears, Roebuck and Co. last year. And he could do
it again.
"Of course, anything could happen,
but just from a fundamental perspective, it seems like the deal is
far-fetched," said Arun Daniel, consumer analyst with ING Investment
Management in New York.


Risky Side of Sears:
Retailer Is Recast As a Hedge Fund As Sales and Stores Decline,
Chairman Focuses on Investment
By David Cho - Staff Writer
- Washington Post
March 11, 2007
Over its 121-year history, Sears has
been a watch seller, a giant mail-order business, a home builder and
the nation's favorite retailer. And now, in 2007, it is becoming . .
. a hedge fund?
As strange as it sounds, this
transformation of Sears is now in force. Its retail sales have
dropped for five straight years, and managers complain about
deteriorating stores. Meanwhile, Sears is pouring its money into
risky, esoteric investments to generate huge returns for
shareholders.
The man orchestrating this makeover
is Edward S. Lampert, 44, who by many accounts is a brilliant and
controversial hedge fund trader. As chairman of Sears Holdings,
which includes Kmart and Sears Canada, Lampert is a startling
example of the new avant-garde of Wall Street -- alternative
investors who have the power and money to acquire and radically
transform large traditional businesses.
Lampert's management of Sears
Holdings, the nation's third-largest retailer, has been a departure
from long-established industry practices -- using extra cash to
improve stores or earn a small amount of interest. That has stirred
anxiety among former executives who fear the iconic brand could be
dying. Their concerns are being heightened
by retail analysts who predict the company will shed hundreds of
stores.
"I do think the company is in a
spiral which, if it doesn't pull itself out of, is likely to face at
minimum an uncertain future," said Arthur C.
Martinez, who led Sears in the 1990s.
But, if Sears the Retailer is ailing,
Sears the Hedge Fund has never been healthier. Hedge funds are
massive unregulated investment pools typically open to only
institutional investors and wealthy individuals. The company's stock
soared 45 percent in 2006, driven by high-risk trades that produced
$101 million, or a third, of Sears Holding's pretax income in
the third quarter. These investments did not perform well in the
fourth quarter, and the firm had to sell off properties to cover its
losses, according to a Morgan Stanley report.
"It's clearly not your traditional
retail business," said William Dreher, a Deutsche Bank retail
analyst who dubs the firm the "working man's hedge fund."
Dreher said: "The classically trained
retailer focuses on same-store growth, market share, store spending.
These are the keys to traditional merchants.
They are not the keys for Lampert."
More than a few Wall Street analysts
label Lampert as "the next Warren Buffett," the billionaire
investor, for having the insight to buy two troubled retailers,
Kmart and Sears, on the cheap and then use their cash flows to fund
his investments. In 2003, Lampert gained control over Kmart and
helped it out of bankruptcy protection by cutting costs and selling
off poor-performing stores. He announced an $11 billion buyout of
Sears in 2004.
But some who have crossed Lampert in
his dealings say he is ruthless.
Traditional retailers add that they doubt whether Lampert's singular
focus on profit can work in the long run -- he may cut spending so
drastically that stores will stop attracting shoppers.
Lampert's detractors point to a
worrisome trend: Overall same-store sales for Sears Holdings have
dropped for five years, with the Sears component performing
particularly poorly. In 2006, sales at Sears stores dropped 6.1
percent, while Kmart sales were down 0.6 percent.
"As those comparable-store sales
decline it means you are losing customers and they are finding
solutions to their needs elsewhere," said Martinez, the former chief
executive who is credited with leading a revival at Sears in the
1990s and retired in 2000. "And it is unlikely once they find those
solutions they will ever return."
Under Lampert, Sears has spent far
less on its retail business than competitors. Gone are the days of
heavy television promotions such as the "softer side of Sears." The
Sears Roebuck Foundation, the firm's charitable arm, has dried up in
generosity, several Chicago-based institutions such as the
Children's Museum report.
Hundreds of poor-performing stores
are being allowed to deteriorate, according to analysts and
interviews with store managers. A sign of this can be found in the
company's financial statements. In 2005, Sears' first full year
under Lampert, the firm recorded that its buildings and other assets
lost $1.1 billion in value, but it spent only half that maintaining
and upgrading its properties.
Meanwhile, Lampert has amassed a war
chest worth about $3.3 billion in cash.
Some Wall Street analysts speculate this kind of build-up is a
prelude to making a huge acquisition. But others say Lampert will
use the money for his financial trades.
It's hard to know for sure. Lampert
is secretive about his company's direction. He has canceled investor
conference calls and rarely grants interviews. He even obtained
special permission from federal regulators to delay the reporting of
trading activity -- a consent granted to a small number of
investors.
Lampert, through a spokesman,
declined comment for this story. Aylwin B.
Lewis, Sears Holdings' chief executive, also declined comment. But
in a letter to shareholders, Lampert played down the risks to his
strategy.
Without being specific, he stressed his intention to expand Sears
slowly despite falling sales and limited capital spending.
"Some commentators have asserted that
we want to shrink the company, but that is simply not so. No great
company would aspire to become smaller, and we certainly do not," he
wrote.
Lampert has defied his detractors
throughout his career. When he left Goldman Sachs in 1988 to start
his own financial firm at age 26, some of his bosses thought he was
reckless. But since then, Lampert's hedge funds have averaged close
to a 30 percent return every year, a claim few traders can equal.
With a net worth of $4.5 billion, he is estimated to be
Connecticut's wealthiest man.
Lampert also has shown a steely
resolve -- personally and professionally.
In the middle of negotiating the deal
for Kmart in 2003, Lampert was kidnapped in the parking lot of his
firm and held for a $5 million ransom. He
talked his abductors into releasing him by promising them $40,000
but did not end up paying them a penny. Within days, he was back at
work on the Kmart deal.
He tried to strong-arm stockholders
of Sears Canada last year to sell their shares to him at a discount.
The deal fell through when the Ontario Securities Commission ruled
Lampert's tactics -- which included an illicit sweetheart deal to
institutional investors -- violated securities laws.
At Sears, Lampert has been undeterred
about cutting costs and focused on selling high-margin products. He
has experimented with turning Kmart stores into new formats called
Sears Grand, which offer items ranging from milk to appliances and
are designed to compete with Target and Wal-Mart.
Ron Culp, a former Sears senior vice
president, said drastic moves were needed at Sears because of
intense competition from discounters. "Lampert's certainly ruined a
lot of lives, but at the same time there was fat in the system that
he was allowed to eliminate," he said.
But skeptics point to a downside to
this strategy. On the day after Thanksgiving last year, the shopping
day known as Black Friday, few customers visited the new Sears Grand
outside Cleveland, analysts from Morgan Stanley reported. In his
letter, Lampert acknowledged that the company has struggled to find
the right product mix in the new stores.
The contrast in declining sales and
soaring stock price has left those who devoted their careers to
Sears with mixed feelings.
"Lampert is certainly not a
merchant," said Ronald Olbrysh, chairman of Sears' 25,000-member
retirement association. "He is doing extremely well for the
shareholders, but whether or not the retail side survives is another
question."


The Wishbook from Sears had everything, it seems.
Well, maybe not the book, but ...
By Anita Houk -
Memphis Commercial Appeal
March 11, 2007
HOW WE MET...HELEN TOLBERT AND RALPH
TOLBERT
I remember the first day I saw Ralph
in the office: He had on blue jeans and a striped sweatshirt. He was
a fast mover and he loved to sing. He'd be working away and be
singing "The Last Time I Saw Paris."
Later -- a long time after we first
met -- Ralph did take me to Paris. We even retraced the route he
once rode down the Champs-Elysees, back when he was an Army medic
taking a wounded man to a ship back to the States.
Ralph himself came back from World
War II in March 1946, back to Memphis and to a job at Sears
Crosstown, on Cleveland.
That's where we met. I'd only
recently moved to Memphis -- I'm from Hardeman County, oldest girl
of nine children. I'd started that January at Sears.
A gentleman who worked with us kept
coming to me saying, "Helen, I want you to meet Ralph. He's single
and you're single."
I said, "No, no, NO!"
One day I had to send some things
down the chute from the ninth floor, and when I set the merchandise
down on a desk for a moment, Ralph appeared from out of an aisle.
"Say, Helen, how about stepping out
with me tonight?" he said.
"They put you up to this, didn't
they?" I said.
"Oh, no, no," he insisted.
Boy, all of them burst out of the
aisles just dying laughing. Well, I had on a red-checkered plaid
blouse that day, and later they told me, "Helen you turned red from
your blouse to your hairline. I felt sorry for you!"
I did not tell Ralph yes -- not yet.
For about a month he kept asking, and finally I told him, "You all
have had your fun, and I wish you'd leave me alone."
He said, "I'm really serious, Helen.
Would you go out with me?"
Honey, that shook me up. I told him
I'd have to think about it.
He was from Memphis and I tried to
find out about him, but couldn't find much. I was very careful in
Memphis, because I didn't know my way around too well. As time went
on and I talked to different ones, I found out he'd graduated from
Tech High and worked briefly for Sears before he turned 18 and got
drafted. It sounded like he'd be all right.
Every day or two he'd ask if I'd made
up my mind. One day I told one of the girls I worked with, "If he
asks today, I'm going. I know he doesn't have a car, so we'll be
going by bus and I'll know my way home."
Just before we were to leave work, I
mentioned to my girlfriend, "You know, he hasn't said a word today."
Much later I learned that that very day he'd decided he would not
ask me any more. But my friend went around and told him that if he
asked that day, I'd go.
So he did, and I did. We were to go
to a ball game at Russwood Park, and it just poured down rain; so,
we canceled that. Our first date was June 1, 1946. We went downtown
and had dinner and a movie ("The Bandit of Sherwood Forest," with
Cornell Wilde and Anita Louise.) We started dating, and in October
he told me he couldn't live without me (I can't believe I bought
that!) and gave me my ring. We were married March 16, 1947,
by Dr. M.C.
McPherson at St. John's United Methodist Church. We are active there
still.
We spent our lives working at Sears.
He worked there 45 years. Mine combined was 35: 11 years, then home
with our daughter, Patricia, and back part-time
24 years.
Sears was just like a big family.
There were so many brothers and sisters; husbands and wives met
there, and then there were parents and children.
Ralph and I, we always kidded that
because we found one another at Sears, we got that Sears guarantee.
We used to say, "Just remember, if
you get dissatisfied, I'll just take you back and get the money
back!"
-- Helen Tolbert, Memphis


Look Abroad, Wal-Mart
Public-Relations Blunders Draw Unwanted Attention; Tickets to China,
Mexico?
Comment from
Breakingviews - Wall Street Journal
March 8, 2007
Chronic public-relations battles are
eroding the value of Wal-Mart Stores.
Monday's disclosure that an employee
spied on critics is just the latest of the retailer's blunders.
Incidents like this don't just increase legal costs; they combine
with concerns over its business practices to anger consumer-advocacy
groups and politicians. To combat this, Wal-Mart needs more than a
better PR firm -- it needs a substantial change in strategy.
Part of the problem is Wal-Mart's
size. Its U.S. sales account for more than 2% of the country's gross
domestic product. The company appears to recognize this -- it has
decided to limit its retail square-footage growth to about 7% a
year. But it should go a step further. It is time for Wal-Mart to
redirect more of its ambitions overseas.
This would have two benefits. First,
its efforts to expand in heavily urbanized, and unionized, regions
like the Northeast generate unwelcome political heat. Slowing that
growth might lower the temperature. Second, Wal-Mart has admitted
its new stores in the South and Midwest are cannibalizing business
at existing outlets. So its return on investment from launching
stores in the U.S. is falling.
Running its existing U.S. business to
generate cash for investment overseas has a number of benefits.
International sales, which account for a quarter of Wal-Mart's
revenue, grew 30% last year. Even at warp speed, Wal-Mart has a
decade before it runs out of room to grow in China or Mexico --
countries where its smiley-face logo remains popular. Moreover, its
overseas sales are more profitable. Its return on capital invested
in Mexico is above 25%, according to A.G. Edwards, about double what
it makes at home.
Shareholders would probably back a
change in strategy. Poor public perception and falling returns have
damaged the company's stock. The shares have lost about a quarter of
their value over the past five years. And where they once traded at
a multiple of 40 times Wal-Mart's earnings for the previous year,
that ratio is now just 17. If the company realizes its future lies
in Mexico, not Massachusetts, investors could get another bargain
from Wal-Mart.
--Rob Cyran, Janet Al-Saad and Antony
Currie
*
This column is written by breakingviews.com1, an
online financial commentary site.


Sears to Build 1 Million Square Foot Distribution Center Near
Scranton, Pennsylvania
Expansion Management
- Cleveland, Ohio
March 8, 2007
SCRANTON, Pa. The state offered
the company $90,000 in Customized Job Training funds to help train
its new employees.
Sears, the nation¹s third largest
retailer, will establish a new distribution center in Lackawanna
County, Pa., that will add 200 jobs and inject $6.2 million into the
region¹s economy.
The 200 positions to be added over
the next three years are on top of the 20,000 Pennsylvanians already
employed by the company. A significant number of truck driving
positions will be created indirectly to support operations at the
new distribution facility.
Sears will lease a 1 million square
foot, build-to-suit distribution facility from First Industrial
Realty Trust, which will support its stores in Pennsylvania, New
York and New Jersey. The company expects to be fully operational by
this fall.
"We are
very excited about this new facility, which will serve as a vital
link in ensuring that merchandise arrives at our stores and to our
customers in an efficient and effective fashion,"
said Aylwin Lewis, president and CEO of Sears Holdings Corp.
"We¹d like to thank Governor Rendell, the
Governor's Action Team, the Greater
Scranton Chamber of Commerce, and the Department of Community and
Economic Development for their commitment to this project and for
their partnership."
With the help of the Greater Scranton
Chamber of Commerce, DCED offered the company $90,000 in Customized
Job Training funds to help train its new employees.
Sears¹ new distribution facility will
also be located in a Keystone Opportunity Zone, a state-designated
area that provides certain tax abatements through 2013 in order to
attract new economic development.


Aeropostale names Mindy C Meads as president and CMO
Just Style.com
March 8, 2007
Youth apparel retailer Aeropostale
Inc has appointed Mindy C Meads as president and chief merchandising
officer.
Ms Meads has more than 30 years
experience in the retail industry expertise, spanning children's,
juniors, women's and men's apparel.
She most recently served as president
of Victoria¹s Secret Direct, a division of
Limited Brands. From 1998 to 2005 she
served in senior executive positions at Lands' End, Inc/Sears
Holding including president and chief executive officer, executive
vice president Sears Apparel and executive vice president Lands' End
Apparel and Sourcing.
Aeropostale currently operates 728
Aeropostale stores and 14 Jimmy'Z stores.


Wal-Mart Execs Amuse Themselves Playing Favorites
By Kris Hudson - Wall
Street Journal
March 7, 2007
Wal-Mart is different from other
retailers. That was already apparent when the company's founder, Sam
Walton, decided he could sell more Moon Pies by giving the
marshmallow treats some special attention. He embraced them as his
own, personal VPI, which in Wal-Mart Speak means Value Producing
Item, and did all he could to get them to fly off the shelves. Mr.
Walton died in 1992, but company executives are still at the VPI
thing and having tons of fun.
In late 2005, Unilever made a special
pitch for its environmentally friendly All Small & Mighty laundry
detergent to Wal-Mart Stores Inc. Chief Executive Lee Scott.
A trading card featuring Wal-Mart
Vice Chairman John Menzer as a superhero, as part of a Kellogg
promotion. Mr. Scott, who had pledged to
make Wal-Mart a green company, was so impressed he designated the
product one of his personal VPIs for 2006, and from then on did
everything he could to sell the detergent. He touted it in a TV
interview with Charlie Rose and urged Wal-Mart employees to give it
prominent display in stores.
The detergent rang up $100 million in
U.S. sales last year, its first full year on the market. And
Unilever executives estimate that Mr. Scott was responsible for 15%
to 20% of that. "It was our most successful new-item launch" of
2006, Unilever Vice President Joe Cavaliere says.
The Wal-Mart VPI program encourages
each of Wal-Mart's 1.8 million employees around the world to choose
a product as his or her pet project for the year.
A lot of the marketing goes on behind the scenes. At company
conferences several times each year and internal company broadcasts
each Saturday, high-ranking executives can push their VPIs to
lower-level employees who control display space at stores.
The designation, especially for
products selected by executives, ensures that a product will get
special treatment at the world's largest retailer.
Store employees, who sometimes adopt their bosses' VPIs as
their own, give their pet products the spotlight and dream up
offbeat marketing gimmicks to promote them. Store workers who push
their chosen VPI to top-seller status can reap cash prizes of up to
$500 and trips to Wal-Mart's annual meeting in Arkansas, a raucous
celebration more like a rock concert than a typical corporate
get-together.
Mr. Walton cooked up VPI decades ago
to inspire employees to push certain items without relying on the
sales promotions common to other retailers. Mr.
Walton picked Moon Pies as an early VPI but they never did
sell as well in states like Wisconsin as they did in Tennessee. "The
people up there never heard of Moon Pies before, and they weren't
too interested in learning about them," Mr. Walton wrote in his
autobiography.
The outdoorsy Mr. Walton later chose
a minnow bucket as a VPI. Eventual CEO David Glass instructed
several store managers each to fill the buckets with ice to cool
samples of his own VPI -- Seneca apple juice -- which were then
handed out to shoppers at store entrances. "I particularly did it in
stores I knew he was going to visit," Mr. Glass said in Mr. Walton's
autobiography. "It drove him crazy, and he
got off that minnow bucket pretty quick."
Former Vice Chairman Tom Coughlin,
currently serving a 27-month home-confinement sentence for wire
fraud and tax evasion, was the king of VPIs before he fell from
grace. He once packaged together duct tape and WD-40 lubricant as
his VPI. Employees deemed it "the perfect redneck gift,"
says Mr. Coughlin, reached at home.
At a meeting of Wal-Mart's store
managers in 2002, Mr. Coughlin and former Wal-Mart executive Bob
Hart put on boxers' robes and gloves and climbed into a ring to try
to spur sales of their respective VPIs, both Nabisco products.
Actor Carl Weathers -- who plays Apollo Creed in the "Rocky"
movies -- served as Mr. Coughlin's trainer. Mr. Hart's trainer,
actor Mr. T, did some woofing in Mr. Coughlin's corner before the
fake bout. "We staged it where Bob pasted me one time pretty good,"
Mr. Coughlin recalls.
That same year, Anheuser-Busch Cos.
promoted its Bud Light 20-pack -- the chosen VPI of merchandising
executive Doug Degn -- by producing a video based on its "Whassup"
commercials to be shown at a big conference of Wal-Mart managers
early in the year. The three-minute video portrays a conference call
in which 15 high-level Wal-Mart executives -- including Mr.
Glass and CEO Scott -- blurt "Whassup?" into their phones
with their tongues hanging out of their mouths. The campaign helped
propel the 20-pack that year to become a top-selling product in
Wal-Mart's beer aisles.
Manufacturers pull out all the stops
to get Wal-Mart executives to pick their products as a VPI. Kellogg
Co. promoted its Special K cereal as a 2003 VPI by distributing
collector cards within Wal-Mart's ranks depicting Wal-Mart
executives as superheroes. One card has a doctored photo of Wal-Mart
Vice Chairman John Menzer in a tight "Captain Wal-Mart" outfit. Mr.
Menzer signed on to tout Special K, but company officials
couldn't say whether that was before or after the "Captain Wal-Mart"
card was made. Kellogg declines to discuss
the program.
Last year, General Mills Inc. found
an unexpected champion for its Cheerios cereal as a VPI. General
Mills discovered that Pam Pike, a two-decade Wal-Mart employee in
Bentonville, Ark., had shed 50 pounds by eating Honey Nut Cheerios,
reducing her meal portions and walking for 30 minutes a day.
General Mills stationed in Wal-Mart's headquarters cafeteria
a life-size poster of Ms. Pike touting Cheerios and printed her
weight-loss story on fliers it distributed to Wal-Mart workers. Mr.
Scott, Wal-Mart's CEO, chose Cheerios as one of his VPIs that year.
And Ms. Pike, now 57 years old, has lost an additional 14 pounds.
Now, Wal-Mart, under relentless
attack from unions and other critics, is trying to change its
image1. And the VPI program has changed along with it, losing some
of its wackiness. Unilever's All Small & Mighty won Mr. Scott's nod
for 2006 just a few weeks after the CEO made a major speech pledging
to cut Wal-Mart's waste and rely more on renewable energy.
Unilever executives met with the CEO
in November 2005 to outline how the detergent could save 4.3 million
gallons of water, 30,000 gallons of diesel fuel, 1.3 million pounds
of plastic resin and 6.8 million square feet of cardboard over a
year. It could do so, they said, because it is concentrated to
one-third the volume of regular 100-ounce bottles yet does the same
number of washes. Unilever then played a PowerPoint presentation
listing the product's advantages, accompanied by the score of "2001:
A Space Odyssey"
and images of an astronaut walking on the moon.
Mr. Scott became a missionary for the
product. While taping a segment of the "Charlie Rose Show" on PBS
last year, Mr. Scott hoisted a bottle of All Small & Mighty and
rattled off its environmental benefits.
Unilever did its part by temporarily
lowering the price so Wal-Mart could sell a bottle of the stuff for
$3.98 last year instead of its usual $4.37.
There is no limit to how many
Wal-Mart employees can pick a product as their personal VPI, so
Unilever didn't stop with Mr. Scott. Unilever tried to enlist more
champions within Wal-Mart with tactics such as placing signs in the
parking lots at Wal-Mart's Bentonville headquarters stating "Pick
All Small & Mighty as your VPI" and "One small step for man, one
giant leap for mankind."


Message from the Chairman
From Sears Retirees Website
March 1, 2007
To Our Shareholders:
We completed our first full fiscal
year as a combined company on February 3, 2007. Consistent with the
practice initiated last year, I will use this opportunity to look
back and to look ahead. I will discuss some of the challenges we
have faced and the progress we have made thus far. And, more
important, I will address the challenges ahead of us and offer my
perspective on the future of our Company.
2006 and Fourth
Quarter Financial Performance
For the 2006 fiscal year we reported
net income of $1.490 billion, up from $858 million in reported net
income for fiscal 2005. On a per-share basis, earnings were $9.57 in
2006, as compared to reported earnings per share of $5.59 last year.
For the fourth quarter of 2006, net income was $820 million ($5.33
per share), as compared to $648 million ($4.03 per share) in the
fourth quarter of 2005.
Because GAAP net income includes more
than just operating results (it also includes financing and
investing results), we use an Adjusted Earnings Before Interest,
Taxes, Depreciation and Amortization (EBITDA) measure to evaluate
operating performance. It is called "Adjusted" EBITDA because we
also exclude certain transactions (like gains from asset sales) that
we believe are not reflective of ongoing operating performance. For
the 2006 fiscal year we generated $3.657 billion of Adjusted EBITDA,
an increase from prior years as follows:
|
Millions |
Pro Forma |
| |
2006 |
2005 |
2004 |
|
Domestic |
$3,248 |
$ 2,622 |
$ 2,134 |
|
% to revenues |
6.8% |
5.3% |
4.2% |
|
Sears Canada |
409 |
347 |
390 |
|
% to
revenues |
7.9% |
6.8% |
8.0% |
|
Total |
$ 3,657 |
$ 2,969 |
$ 2,524 |
|
% to revenues |
6.9% |
5.5% |
4.5% |
The "pro forma" Adjusted EBITDA
figures for 2004 and 2005 are derived by combining the results of
Kmart and Sears, Roebuck for those years - i.e., using an assumption
that the two companies were already merged at the beginning of the
2004 fiscal year. Please see our earnings release issued today for a
full reconciliation of Adjusted EBITDA to GAAP net income.
Challenges and
Successes in 2006
As the above numbers show, we
improved our EBITDA this year - which I consider a significant
achievement in the context of the third-warmest December on record
and a slowing housing market. While that provides an overall
snapshot of the Company’s performance, drilling down to examine the
business close-up is instructive and reveals some ups and downs. I
have described Sears Holdings as a start-up, and like all start-ups
we should expect to experience rapid changes as well as our share of
both challenges and successes. That was certainly the case in 2006.
First, the challenges. It is
absolutely clear to me that we had it within our capabilities to
overcome the fourth quarter headwinds, had we executed better within
a number of our businesses. Lawn and garden and home fashions are
two examples of businesses where the failure to perform in 2006 was
largely our own. We have not yet found the right formula for Sears
Grand (originally called Sears Essentials) as an off-mall offering
for Sears. We are aware of the success of our off-mall competitors
in many of our core businesses. We remain convinced that this
represents a big opportunity for Sears Holdings, and we continue to
work at identifying the right formula for success off-mall.
Facing these and other major
challenges, we are learning what it means to be accountable across
the organization. As in any good start-up, each of our executives
needs to be responsible for the performance of the business as a
whole. Our compensation philosophy, which I address below, strives
to align our senior leadership on common goals and a common mission
for the organization.
While it is important to acknowledge
these challenges, it is also worth pausing to recognize some of the
major successes we achieved in 2006. Many areas showed significant
improvement, a number of which stand out and warrant mention here.
Lands’ End had a record year in
profitability in its traditional business (i.e., catalog, online,
and inlet stores). In addition, we saw a significant improvement in
the profit performance of Lands’ End merchandise in our Sears
stores. With a new leadership team and a more integrated approach to
working across Sears Holdings, the business is moving in the right
direction. Our customers are embracing the opportunity to buy Lands’
End quality merchandise in our stores, on the phone, and on the
Internet, and we are working hard to make Lands’ End available
across more of the chain.
Home Services is another business
that achieved a record year of profitability in 2006. Home Services
is not only a highly profitable business for us, but also an
important strategic asset as it provides a point of differentiation
from many of our competitors.
The apparel businesses at both Kmart
and Sears also showed continued improvement. Kmart is further along
in partnering with our sourcing and design groups, and we believe
that we have improved our offering for our customers with higher
quality, better fit, and appropriate fashion at great value. Sears
apparel has turned around the decline that occurred in 2005 when it
moved away from the styles our customers wanted to buy. The team has
made significant progress this year, and is focused on creating the
kind of breakthrough improvement that would return Sears to its
previous levels of profitability in this area.
More broadly, I believe that the
Kmart business is showing signs of being more stable overall:
Despite continued pressure from competitor expansion, comparable
store sales were relatively flat for the second straight year, with
2006 comps at -0.6% (after 2005 comps of -1.2%).
And our successes have not been
limited to the front lines. Our supply chain has continued to
improve, and its increased efficiency and focus on our businesses
are vital to our overall success. Information Technology has become
a fast enabler for problem-solving, with a can-do team accustomed to
setting challenging goals and achieving them. And our online
business is focused on transforming itself. We recognize we have
significant competitors in this area (including the online leaders
without brick-and-mortar operations), but we are committed to
incorporating the online experience into the core of our customers’
relationship with us.
We will never bat 1.000 - no company
will. Every year will, like 2006, bring its own mix of strong
performances and weak ones. But it is important and instructive to
take a frank look at both successes and challenges, to understand
not only what has worked but also what our opportunities are going
forward.
Cash Flow and
Balance Sheet Capacity
While we like to think of ourselves
as a start-up, we are different from most start-ups in our cash flow
generation. Since the merger closed in 2005, we have demonstrated a
consistent ability to generate cash flow. This strong source of cash
provides us the flexibility to deploy capital in the manner that we
believe is best calculated to create long-term shareholder value.
Domestically, we generated $1.69 billion of after-tax cash flow in
2006, in a year in which our inventory increased by $822 million.
We allocate capital to initiatives
that we believe will provide the greatest returns and create the
most value for our shareholders. 2006 was no different, as we
deployed $2.14 billion of capital to repurchase shares, invest in
our business, and reduce debt, as follows:
$816 million used for share
repurchases (we repurchased over 6 million shares in the year at an
average price of about $133 per share);
$474 million used for capital expenditure reinvestments in our
businesses;
$318 million contributed to fund our legacy pension obligations;
$282 million used to purchase an additional interest in Sears
Canada. Our ownership level is now 70%, up from 54% last year; and
$250 million used for net debt reductions as our domestic debt
balance declined to $3.0 billion (or $2.3 billion excluding capital
lease obligations).
We have improved our operating performance, as well as the strength
of our balance sheet. The Company’s outstanding debt is small
relative to our enterprise value. In fact, we ended the year with
more cash on hand than debt. On a combined basis (including Sears
Canada) we have $4.0 billion of cash and only $2.8 billion of debt
(excluding capital lease obligations of $0.8 billion). Domestically,
our $3.3 billion of cash exceeds our debt balance of $2.3 billion
(excluding $0.7 billion of capital lease obligations).
Furthermore, approximately $350 million of the outstanding domestic
debt represents borrowings by our Orchard Supply Hardware
subsidiary, which is non-recourse to Sears Holdings. Despite the
conservative nature of our capital structure and our improved
profitability, the rating agencies have not upgraded us and continue
to hold a non-investment grade rating on our debt. We believe Sears
Holdings is an investment-grade company; the lack of response by the
agencies is puzzling and is certainly something we continue to hope
will change. Then again, we have taken these measures not out of a
desire to please the rating agencies, but rather because we believe
they are the right moves for our Company at this time.
As noted above, our year-end domestic
inventory balance increased by $822 million over last year, to $9.2
billion. The increase is due to a number of factors, including
timing of inventory receipts ($200 million) primarily due to earlier
receipt of spring goods and a higher level of in-transit import
inventory; planned increases in certain basic fashion categories
($130 million); and increased inventory in hardline categories ($120
million) to place Sears products (Craftsman and appliances) in Kmart
stores and pursue incremental home decor / furniture business. About
$140 million of the inventory increase is attributable to
lower-than-expected sales levels.
All retailers face the challenge of
determining an optimal level of inventory for their stores,
balancing the goal of satisfying customers (by carrying broad
assortments of product and maintaining high in-stock levels) against
the financial cost of carrying such goods. We are diligently working
to improve our analytical capabilities and operating disciplines so
we can optimize our investments in inventory. Toward the end of
fiscal 2005, we cut purchases of spring product in our Sears apparel
and home fashion categories while we worked to improve the
merchandise assortments in those categories, which were struggling
at the time. As a result, we believe our overall inventory levels at
the end of fiscal 2005 were probably lower than optimal. Moreover,
some of the inventory increase in 2006 reflected conscious,
accelerated buys that we believed made economic sense. This is a key
point. Being a large, well-funded company provides us with the
ability to capitalize on market opportunities
as they come up, including those arising in inventory
management. And while we have certainly not yet optimized our
inventory investment (our inventory levels at the end of this year
may have been higher than required by the business), we are working
to become much smarter about managing this key asset. Please be
assured that we are very focused on improving our inventory
productivity while not compromising our customer experience.
Pension
Liabilities Revisited
Last year’s Letter to Shareholders
addressed our Company’s pension obligation as well as the overall
pension regulatory environment. It is a good time to update those
comments to reflect the events of 2006.
In 2006 our Company’s unfunded U.S.
pension obligation decreased by almost $800 million - from over $1.8
billion last year to less than $1.1 billion this year. The decrease
was attributable to the following three factors:
Funding.
We contributed $318 million to our U.S. pension plans in 2006.
Favorable investment returns. The
pension plans are funded with a substantial amount of assets (over
$4.5 billion) to meet our pension obligations to current and future
retirees. These pension assets are invested in financial securities
by professional advisors and 2006 was a good year for investment
returns. Indeed, our pension plan assets returned over 11% in 2006,
exceeding our 8% expected return on these assets.
Actuarial gains. Calculating pension
liabilities is a complicated concept because large numbers of
uncertain future events are involved. It is important to understand
that this calculation is an estimate of today’s cost for payments
that will occur in the future. To develop that estimate requires
professional actuaries to predict future events for hundreds of
thousands of individuals (for example, how long will they work and
receive benefits?). Then the estimated future payments have to be
converted to today’s dollars using current interest rates. As last
year’s letter noted, the reported amount of the pension liability is
very sensitive to changes in the interest rate used to convert it to
today’s dollars. Interest rate changes are by far the largest driver
of actuarial gains and losses. In 2006, interest rates increased so
that the rate used to convert the future payments to today’s dollars
rose to 5.9% (from 5.5% last year), resulting in a reduction of
approximately $300 million
in the pension obligation.
This summary illustrates how pension
funded status can swing significantly in relatively short time
periods. This is something that I believe was not adequately taken
into account by the Pension Protection Act ("PPA"), which was
enacted in 2006. Generally speaking, the PPA accelerates pension
funding requirements so that a pension plan will be fully funded
over a seven-year period. While it is our intention to fully meet
our pension obligation, it was never our intention to fully fund the
obligation, especially in today’s low interest-rate environment.
Instead, we targeted funding 90% of the obligation in order to avoid
creating a pension surplus. Surpluses are undesirable because they
effectively "trap" assets: Once amounts are contributed to a pension
plan, it is extremely difficult and costly to recapture them, even
if the plan later becomes overfunded. We feel that the PPA is unduly
burdensome to the companies sponsoring pension plans because it
requires that estimated pension obligations be fully funded, but
provides no practical means for a company to bring back excess
assets if a plan becomes overfunded. A full-funding requirement
should be accompanied by a mechanism for companies to easily and
cost-effectively recapture any excess funding.
It also bears mention that the PPA
further increased the fees that pension plans pay the Pension
Benefit Guaranty Corporation ("PBGC"). In considering this issue, it
is important to keep in mind that companies with pension plans do
not have the choice of opting out of participation in the PBGC.
Rather, the PBGC is a mandatory, government-imposed program, funded
only by the dwindling number of companies that have pension plans.
The PBGC annually assesses us $31 for each person in our pension
plans, for a total annual cost of more than $11 million.
Furthermore, we are subject to additional PBGC fees based on our
funding level, and those fees could amount to an additional $10
million per year. Sears Holdings and other pension plan sponsors pay
for the ills and legacy decisions of the airlines, steel companies,
auto manufacturers, and others - while more recently established
companies do not shoulder this burden. This hardly seems appropriate
in our competitive marketplace.
Derivative
Instruments
Our disclosure in 2006 that we had
entered into total return swap transactions generated a fair bit of
media attention and speculation. Perhaps this was prompted by the
disclosures that we provided relating to the risk of the
investments. As we disclosed in our filings, these total return
swaps are derivatives, a term used broadly to describe a vast
spectrum of financial instruments, which often have very different
characteristics and purposes. Derivatives are so labeled because
their value is tied to, or "derived" from, the value of one or more
defined underlying indices, prices, or other variables. But it is
important to remember that derivatives come in a myriad of forms and
carry various levels of risk.
In our case, we entered into total
return swaps, whose value is directly derived from changes in the
value of the underlying securities. We could have purchased the
underlying securities directly, but we elected to make our
investments in the form of total return swaps because it can be a
more efficient and cost-effective means of managing capital. As of
February 3, 2007, the notional value of these derivatives was less
than $400 million.
While we chose to include risk
disclosures to make clear that, as with all investments, there is
risk associated with the total return swaps, it is also the case
that every company takes risks every day. Indeed, business is about
managing risk. When these risks come in other forms, they are not
always accompanied by the same level of detailed disclosure in
public filings. Doing business in California will always carry
"earthquake risk" and doing apparel business in winter clothing will
carry "weather risk." Investors and executives focus on some of
these risks and tend to overlook others. If a company’s
risk-management process is a robust one, the level of focus will be
proportionate to the amount of risk and the probability of the risk
occurring, as well as whether or not the risk can be effectively
managed. At Sears Holdings, we try to manage risk in an effective
way - whether it is in our investment decisions, our real estate
decisions, or our product line decisions - and we are
prepared to take risks where we believe the probability of success
justifies the investment. We will not always be successful, but if
we do a good job of evaluating opportunities and executing on them,
we believe that our shareholders will be well rewarded.
A Strategy of
Disciplined Growth
As we look ahead, I want there to be
no doubt about one thing: It is certainly our intention to grow
Sears Holdings. Some commentators have asserted that we want to
shrink the Company, but that is simply not so. No great company
would aspire to become smaller, and we certainly do not. But before
embarking on a growth plan, it is critical to provide a sound base
from which to grow. To this end, we have set out to improve the
profitability of our business model. Our objective is disciplined
growth. We do not want to grow simply for the sake of becoming
bigger. Rather, our aim is to become more profitable, and as such we
need to ensure that any revenue growth occurs at an appropriate
level of profitability.
Since the closing of the merger in
March 2005, we have significantly improved the profitability of our
business. We have done this in large part by eliminating
unprofitable sales and by challenging our expense structure.
Certainly, we will continue to perform these tasks routinely in the
future. But in order to reach the level of profitability we believe
we can achieve, we must do more. To succeed, our Company will have
to think differently and become more innovative - in both the
products and services we offer and the manner in which we offer
them.
A fundamental part of this effort is
improving our understanding of Sears Holdings’ customers, including
existing customers, former customers, and potential customers. Our
Chief Executive Officer Aylwin Lewis and I have been emphasizing
this point in Hoffman Estates, both at town hall meetings and in
informal discussions with associates. This sounds like it should be
fairly simple: After all, our associates not only serve customers
but are themselves customers. But in practice, understanding
customers is a challenge for every retailer (indeed, for every
business). We need to listen to our customers, to learn what they
want to buy, how and where they want to buy it, and the different
ways they prefer to be served. We have to become responsive to the
needs and wants we uncover. And as these needs and wants change, we
will have to be innovative to continue to serve our customers
effectively. All this will be more challenging than what we have
accomplished so far, but it is crucial in order to achieve
disciplined growth in a manner that is attractive for shareholders.
"You Can’t Cut
Your Way To Success"
In charting a path toward disciplined
growth, it is worth exploring the role of spending cuts. The
expression "You can’t cut your way to success" often surfaces when
someone suggests cutting spending for one resource or another. But
this maxim, like so many others, can be more or less true depending
on context. If the context is a company like IBM in the early 1990s
- where cuts had previously never been a way of life and where far
too many resources were dedicated to far too many projects producing
far too little benefit - then it is hard to dispute that spending
cuts were a prerequisite for success.
Healthy companies stay that way by
constantly reevaluating their resources and their decisions and
pruning spending that doesn’t make sense. Just as it is important to
prune a tree or a garden or even a wardrobe, it is critically
important to prune a company, not as a one-time event, but on an
ongoing basis. Words carry meaning, and the idea of "cutting"
carries a lot of baggage; but in reality the best companies in the
world are ones that constantly reallocate resources in order to
deploy them in other, more productive areas.
Spending reductions can be achieved
fairly quickly in most instances. Investments, by contrast, often
take months or years to be developed and implemented. Ordinarily, at
healthy companies both are going on all the time, and at the same
time. Turnaround situations, by contrast, highlight the inconsistent
timelines between spending reductions and investments, and increase
the risk of doing both. However, doing neither is not an option. I
have yet to see a company turn itself around without addressing the
spending part of the equation, or become great without making the
appropriate investment decisions. At Sears Holdings we are working
to address both sides of the ledger.
Compensation
Perhaps the most critical investment
decision is the decision to invest in the people that make up a
company. I have always believed that people should be paid for
performance. This is something I learned first-hand working at
Goldman Sachs, and I have gained a greater understanding of the
value of this philosophy as an investor. If ESL Investments, of
which I am chairman and CEO, is not providing attractive returns to
its investors, they will choose to invest elsewhere.
It is not always easy, however, to
set the appropriate measurements for performance-based pay, and a
company can easily lose its way in attempting to do so. For example,
many corporations embraced the notion of pay-for-performance and
sought to compensate individuals deep in the organization on that
basis. Through the use of stock options, these companies based their
"pay-for-performance" system on stock price volatility. This proved
to be a particularly tempting approach when a rising stock market
made option-based compensation a sure thing for employees and a way
for executives to quickly create wealth for themselves as a result
of short-term price movements that may or may not have been related
to the health of the associated company.
I believe one of the causes of the
many well-known accounting abuses was this myopic focus on moving
share price by driving short-term earnings. As we have explained, we
do not attempt to manage earnings or expectations, we generally do
not meet with Wall Street analysts, and, except in a few select
cases, we have not provided options to our associates. Stock options
can play an important role in compensation arrangements if handled
correctly, and many companies have used them to motivate and
compensate their executives and employees appropriately. The
requirement that companies account for stock options as an expense
is helpful in highlighting to investors and directors the cost of
these programs.
At Sears Holdings, we have linked a
very significant part of our executives’ variable compensation to
the EBITDA of Sears Holdings or one of its businesses, adjusted for
certain items that are not within the control of our associates. We
consider EBITDA a superior measure of operational performance, as it
provides a clearer picture of operating results and cash flows by
eliminating expenses that are not reflective of underlying business
performance. We have both a one-year EBITDA goal used for annual
bonuses and a longer-term goal that is generally based on EBITDA
performance that we have used for our Long Term Incentive Plans (LTIPs).
Unlike some companies, which set targets at levels that are
difficult to miss, we set targets that are achievable but require us
to perform - it is important to set goals that challenge and stretch
us.
It has been difficult, in a Company
that previously operated in distinct silos, to create accountability
for performance across the Company, not just in one’s division or
region. We are in the process of creating a culture of
accountability and cross-functional collaboration. Our mission is
exciting, challenging, and unique, and we are assembling a team of
executives who are motivated by the challenge of completing that
mission and not just by a paycheck. As most observers realize,
retail is an industry that often experiences significant executive
and employee turnover for a variety of reasons. In particular,
retail is a fast-paced, ever-changing business that requires
constant innovation and reinvention. This means that job
opportunities and challenges can change markedly and quickly, which
can have a strong effect on what company and what job are the best
fit for a given individual’s skills.
We are building a strong bench of
leaders that I am personally committed to developing to their
fullest potential. We invite anyone with integrity, smarts, a strong
work ethic, and a team-based commitment to winning to come join us.
I have always been comfortable making bets on people, judging them
based on results rather than age or experience. This is the
philosophy I have sought to bring to Sears Holdings, and I believe
Sears Holdings is a great place for people seeking a challenge and a
chance to succeed.
Retail Challenges
and Opportunities
It is important each year to consider
the challenges and opportunities that lie ahead for Sears Holdings,
and in doing so it can be instructive to ask how we stack up against
our peers. Today’s U.S. retail marketplace is characterized by
fierce competition. Consumers have a wide array of choices available
to them both in the physical realm and online. As we have said
before, we believe it is important for Sears Holdings not only to
recognize, but also to welcome, the challenge of competing against
the best players in the industry.
Rather than look inward, we must
always keep a vigilant eye on the needs of our customers and the
behavior of our competitors. Our customers, after all, are comparing
our stores and our offerings with their alternatives on a daily
basis. While we have made much progress since the merger, our
competitors are not standing still, so we must continue to
accelerate this change in mindset and compare our performance with
that of the leaders in our industry.
Benchmarking ourselves against the
best illuminates the clearest opportunities for improvement,
category by category. JCPenney’s turnaround efforts included a
challenge to the company’s merchants to benchmark their results
against those of their best-in-class competitors in each category.
Based on those comparisons, in 2001, they established a target of
6-8% EBIT margins by 2005. JCPenney not only achieved that goal, but
then set the bar even higher. The Company set a new goal in 2005 of
9-9.5% EBIT margins by 2009, which would put them in a position of
leadership within the retail industry.
High EBITDA
Standards
We too are striving for leadership -
by improving our productivity and relevance in order to enhance our
profitability. At present, there is a large margin gap between our
business and that of the other top ten retailers by market
capitalization. Among the top ten retailers, Sears Holdings is fifth
in terms of sales but we are further down, at ninth, based on EBITDA
margin.
With 6.9% EBITDA margins, we have the
second-lowest margins among the top ten - ahead of only Costco,
whose membership-based business model is by design low-margin.
Today, Lowe’s, Kohl’s, Home Depot, and Target all have EBITDA
margins above 10%. We also lag many of our competitors on a sales
and profit-per-square-foot basis. Narrowing these gaps in margins
and space productivity represents a significant value-creation
opportunity for Sears Holdings shareholders.
Capital Allocation
Discipline
We believe capital allocation
discipline is another source of long-term value for Sears Holdings
shareholders. One of our first priorities when we became involved at
Kmart, and then again upon its merger with Sears, Roebuck, was to
instill fiscal discipline in both expenses and capital expenditures.
We want our associates to think like owners when spending
shareholders’ money. We want them to act responsibly to determine
the best use of our capital.
As we have said before, we do not
want to spend $1 too much or $50,000 too little on our stores.
Unless we believe we will receive an adequate return on investment,
we will not spend money on capital expenditures to build new stores
or upgrade our existing base simply because our competitors do. If
share repurchases or acquisitions appear to be more productive, then
we will allocate capital to those options appropriately. We will
seek superior returns, wherever they may be found.
Achieving Returns
for Shareholders
Many of our largest competitors, on
the other hand, are primarily focused on growing their top line. To
that end, and consistent with the conventional wisdom, they are
quickly building new stores. This is a highly capital-intensive way
to try to drive returns for shareholders, but provided the return on
their investment in new stores is more attractive than their
alternatives, it may be the best use of capital for them. Over the
past three years, by contrast, we have shown that there are other
ways to create value for shareholders. Sears Holdings’ stock has
been one of the top retail performers for each of the past two
years, as was its predecessor Kmart in 2004, in spite of this
non-traditional approach.
We believe we have managed to create
a lot of value for shareholders without excessive spending partly
because of our disciplined stewardship of our shareholders’ capital.
For Sears Holdings, in the near term we believe the greatest value
will come not from increasing our store base, but primarily from
better utilizing our existing assets to deliver more value to our
customers and ultimately our shareholders.
Litigation Reform
We have a reputation for being very
expense-conscious, and we do indeed challenge every expense to make
sure it is both necessary and as low as possible. But one
significant expense is largely out of the control of companies like
ours: the cost of defending against frivolous lawsuits.
Sears Holdings faces, on average,
several new lawsuits each day. Unfortunately, the current legal
environment requires us and companies like us to expend tremendous
amounts of resources - both money and management time - addressing
or avoiding litigation that is brought with one primary goal in
mind: to generate fees for plaintiffs’ lawyers.
America’s litigation crisis is well
documented, and as a large American corporation we certainly witness
it firsthand. In many cases, plaintiffs’ lawyers bring suit alleging
millions or even billions of dollars of supposed damages. The cost
of defending even one of these cases can run into the hundreds of
thousands of dollars - sometimes the millions - even when the claims
asserted have no basis. The lawyers who bring these cases against
corporations figure that rather than paying defense lawyers and
taking a chance on the judicial system, companies will pay the
plaintiffs (or, rather, plaintiffs’ lawyers) to go away. They boast
that if they can get a case to trial, even a case without merit,
they have some chance of convincing a jury to award enormous
damages. This situation is wrong, and at the end of the day it hurts
our economy and costs us jobs.
I fully agree with those who have
called for changes in the American litigation system. There have
been some important strides made in recent years toward litigation
reform - the Private Securities Litigation Reform Act of 1995 and
the Class Action Fairness Act of 2005 were good steps in the right
direction. But more needs to be done. Within the past few months, we
have seen important reports relating to litigation reform -
including the Report of the Committee on Capital Markets Regulation
and the Schumer-Bloomberg Report - which rightly point out that the
litigation culture in America is doing serious harm to the
competitiveness of our capital markets. Litigation reform should
remain a priority for Congress, and for each and every state
legislature. We must develop rules that limit the ability of
plaintiffs’ lawyers to game the system to collect millions of
dollars for a frivolous case. We must make parties who swing for the
fences in the face of countervailing facts and law pay for their
decision to do so when it is unsuccessful (a loser-pays system). We
must institute appropriate caps on damages and punitive awards. Of
course the truly aggrieved ought to be fairly compensated; but in
today’s system the big winners too often are the lawyers.
While we wait for reform, we’re doing
what we can at Sears Holdings to address the situation. We run the
Company with the long term in mind, and our litigation policy is no
exception to that. We will work hard to prevent and defend claims
against Sears Holdings. We have challenged our Company’s lawyers to
try cases when doing so makes sense. This means that, from time to
time, we will lose some cases. Sometimes, we may even lose big - but
even then, we will continue to fight as long as we believe we are
right and can find a forum that will fairly adjudicate the
controversy. Over time, we believe this strategy will achieve the
best long-term results for our shareholders. We know that our
Company and our associates are good and fair and ethical, so we are
confident we will win far more cases than we will lose.
Legacy and
Heritage
As we work to modernize and improve
our operations, it is important that we continue to preserve our
Company’s proud and distinct heritage, which dates back to the
nineteenth century.
For decades, one important aspect of
that heritage has been our commitment to military servicemen and
servicewomen and their families. This commitment of course long
predates my own involvement with Kmart and Sears. Credit for
establishing and maintaining this longstanding policy goes to our
predecessors, beginning with Julius Rosenwald, and continuing with
General Robert Wood and all the way through the modern era. It is a
Company commitment of which we are immensely proud and which we
intend to continue.
One aspect of Sears Holdings’
commitment to the military - our Military Service pay differential
and benefits continuation program - has received a fair bit of
grassroots attention in the past couple of years. I have seen a
number of emails and blog entries about this program, most of which
ask whether it’s true or an urban legend. The initial skepticism is
understandable, given the unfounded rumors and exaggerations that
can circulate on the Internet, but in this case the program is real.
For associates of Sears Holdings (other than certain part-time and
seasonal associates) who are called to duty in the National Guard or
Reserve, we make up any difference between the associate’s pay at
Sears Holdings and his or her military pay - for up to five years.
We will also hold a comparable position for an eligible deployed
employee for up to five years, and allow those employees to continue
most benefits while deployed. Since 2001, we have had over 3,500
associates participate in our military leave program; at present,
there are about 400 Sears Holdings associates in the program. We are
proud to support these individuals as they serve our Nation.
We are by no means the only company
that offers special benefits to its men and women in uniform, but we
have long been at the forefront of supporting employees who make
this commitment. Sears, Roebuck has provided support to employees
serving in the military since World War I, and this commitment has
been reaffirmed in numerous instances in recent years. Our military
leave program is one prominent example, but there are many more.
Over 2004 and 2005, for example, Sears, Roebuck contributed $2.5
million to sponsor Operation Purple Summer Camps, a series of camps
run by the National Military Family Association for children of
deployed military personnel. We also participate in several programs
designed to help members of our military make a smooth transition to
civilian employment upon completion of their military service.
Sears Holdings is proud that our
customers have also joined us in showing this spirit. In early
February, we worked with Fisher House, an organization that provides
a "home away from home" for injured troops and their families.
Fisher House has built 37 houses at military hospital facilities
around the country and is planning to build more. Our "Have a Heart
for Military Families" initiative encouraged Sears and Kmart
customers to contribute to Fisher House to help make these future
houses a reality, and our customers responded by donating over
$300,000 to Fisher House over a single weekend.
Our commitment to military personnel
and their families has been recognized by the military. In 2005,
Sears, Roebuck was one of 15 companies to receive the Secretary of
Defense Employer Support Freedom Award, the highest employer-support
award conferred by the Department of Defense. And in 2006, Aylwin
Lewis represented the Company in accepting the Distinguished Service
Award from the Military Officers Association of America, in
recognition of the support we give to our military associates and to
military families nationwide.
While supporting military members and
their families has been Company policy for more than 90 years, it is
in my view especially important in times of war such as we face
today. Regardless of one’s viewpoint on any particular military
campaign (past, present, or future), I believe all Americans can
agree that our soldiers, sailors, airmen, Marines, and Coast
Guardsmen deserve our firm and unwavering support at all times - and
all the more so when they are called to risk their own lives to keep
us safe and defend our values and our way of life. This is the
sentiment that led Sears, Roebuck to adopt its policies a century
ago, and it’s a sentiment that is still strong here at our Company
today. Sears Holdings is not alone in this, and many other companies
- including DuPont, GE, and Home Depot - have also committed to
supporting America’s men and women in uniform. It is heartening to
see American corporations support those who serve proudly and
sacrifice so much on our behalf.
* * * *
2006 has been an exciting,
challenging, and rewarding year here at Sears Holdings. We have seen
a number of successes, and I believe we have a clear idea of how to
create value, grow in a disciplined way, and strive for leadership
in the retail industry. We could not do any of this, of course,
without your continued support as shareholders. We sincerely thank
you for allowing us to work on your behalf, and we look forward to
continuing our efforts in 2007 and beyond.
Respectfully,
Edward S. Lampert, Chairman


Sears chief
airs gripes about lawsuits
By Ameet Sachdev -
Chicago Tribune
March 6, 2007
The lawyers at Sears Holdings Corp. are very
busy, according to the company's chairman.
Edward Lampert, in his annual letter to
shareholders last week, laments that the Hoffman Estates-based
parent of Sears and Kmart "faces, on average, several new
lawsuits each day."
That Sears Holdings gets sued so often is not
as far-fetched as it sounds.
Deep-pocketed Fortune 500 companies are easy targets for
lawsuits, ranging from slip-and-fall nuisance cases to
bet-the-company securities litigation, said Susan Hackett of the
Association of Corporate Counsel, a legal trade group
representing attorneys who work in-house for companies.
Lampert disclosed the information to tell
shareholders that the costs of defending what he called
"frivolous lawsuits" are largely out of the control of a company
known to pinch pennies since he took over in 2005. His letter
continued with an attack on the U.S. civil justice system. His
No. 1 target: plaintiffs' lawyers.
"The lawyers who bring these cases against
corporations figure that rather than paying defense lawyers and
taking a chance on the judicial system, companies will pay the
plaintiffs (or, rather, plaintiffs' lawyers) to go away,"
Lampert wrote. He later added, "This situation is wrong, and at
the end of the day it hurts our economy and costs us jobs."
While many corporate chieftains feel the same
way, they don't usually air their feelings as publicly as
Lampert did. They usually let business trade groups, such as the
U.S. Chamber of Commerce, speak for them on the issue of
corporate litigation.
But Lampert used his annual shareholder letter
as a platform to express his views on other hot business topics
of the day. In his March 1 letter (at www.searsholdings.com/invest),
he goes on for about 600 words about the need for litigation
reform.
He calls for caps on punitive damages and
other measures to stop plaintiffs'
lawyers from "gaming the system."
The letter sounds similar to President Bush's
political agenda. The president has made litigation reform one
of his priorities since he entered office and has had some
success. He signed legislation that sharply curtailed the
ability of people to file class-action suits against companies.
Sears Holdings last year agreed to settle a
class-action suit related to its credit card business for $215
million.
But Lampert says he won't be bullied into
settlements, shedding some light on the company's legal
strategy.
"We have challenged our company's lawyers to
try cases when doing so makes sense," he said. "This means that,
from time to time, we will lose some cases."
Wal-Mart Tapings Spark
Probe
Tech Who Intercepted Calls,
Text Messages Draws Federal Inquiry
By Gary McWilliams -
Wall Street Journal
March 6, 2007
Federal investigators are probing a
Wal-Mart Stores Inc. employee's electronic interception of telephone
conversations and text messages of other employees and outsiders,
including a New York Times Co. reporter.
People familiar with the issue said
the criminal probe targets an employee who was searching for the
identities of those who had leaked embarrassing company memos to the
newspaper and others. Wal-Mart has been the subject of articles by
the Times and others for its health-care, wage and benefit policies.
*
News: Investigators are
probing a Wal-Mart employee's interception of phone conversations
and text messages of other employees and outsiders, including a New
York Times reporter.
*
Background: Wal-Mart has been the subject
of articles by the Times and others for its health-care, wage and
benefit policies.
*
The Law: U.S. law prohibits
intercepting wireless communications without a court order.
The U.S. attorney for Western
District of Arkansas confirmed it has begun a probe after being
notified by the Bentonville, Ark., retailer of the recordings and
electronic interceptions. Deborah Groom, first assistant U.S.
attorney, declined to say whether it had subpoenaed records
or interviewed employees of the world's largest retailer.
Mona Williams, a Wal-Mart vice
president, said the retailer fired two employees of its
computer-systems department as a result of a nearly two-month
internal review. One was a manager, who was dismissed yesterday. A
third employee, also a computer-systems unit manager, was
disciplined but not fired for "failure to carry out management
duties," Ms. Williams said.
The technician, who Ms. Williams
wouldn't identify further, had programmed the company's computers to
search for calls originating from or directed to a Times reporter
and to record those calls. A handful of other calls also were
recorded, the Wal-Mart spokeswoman said. While she wouldn't name the
reporter, people familiar with the issue said Times staff reporter
Michael Barbaro was the primary target of the interceptions.
Wal-Mart Chief Executive H. Lee Scott
Jr. personally apologized to Janet Robinson, chief executive of the
New York Times, in a telephone call yesterday. The spokeswoman also
personally contacted the Times reporter to deliver the news, she
said.
In a statement, the Times said: "We
are troubled by what appears to be inappropriate taping of our
reporter's conversations. At this point we don't know many of the
key facts such as what the purpose of this taping was and the
extent, if any, to which the action was authorized."
The effort captured calls for a
four-month period beginning in September and continuing until
January of this year, Ms. Williams said. She added the technician
used wireless equipment brought into the retailer's headquarters to
capture text messages from personal digital assistants and pagers
within a several mile radius of its Bentonville headquarters. She
described the wireless equipment as the employee's personal gear.
Those text messages, from a variety
of sources, were stored on company-owned computers and later scanned
for unidentified "key words" that the employee had designated.
Wal-Mart declined to identify the words.
Ms. Williams also wouldn't reveal the
technician's motivations for recording the calls and messages,
citing the federal investigation. She confirmed agents of the
Federal Bureau of Investigation were carrying out the probe for the
U.S. Attorney's office.
The recordings began about the same
time that a former Hewlett-Packard Co.
board member publicly exposed a similar effort at the Palo Alto,
Calif., computer maker. There, company-paid investigators had
improperly obtained phone records and text messages of employees and
news reporters in an effort to identify the source of embarrassing
leaks about its former chief executive. Those complaints led to
indictments of Patricia Dunn, the company's former chairwoman, and
others.
U.S. law prohibits the interception
of wireless communications without a court order. Wal-Mart said the
technician's recording of phone calls involving its employees isn't
against the law in Arkansas, but violated its corporate policies. It
said recording text messages violates its corporate policies as well
as U.S. law.
The two employees fired include a
computer technician who allegedly intercepted and recorded phone
calls, pager and text messages, and the technician's boss. Ms.
Williams declined to further identify them.
"As far as we know, he was acting on
his own," she said of the fired technician. "We can't speak to why
the technician did what he did." She declined to say how many
messages were intercepted during those four months.
Wal-Mart said it launched an internal
investigation and contacted the U.S.
attorney in January after an employee reported the interceptions. An
internal investigation found phone, pager and text messages were
captured and stored on its computers.
In the case of Hewlett-Packard,
director Thomas Perkins had complained of the tactics being used by
outside investigators hired to find the source of information leaks
to reporters. Private investigators hired by H-P were accused of
illegally accessing phone records of reporters, employees and
directors. Criminal charges were filed by the California attorney
general against Ms. Dunn, who pleaded not guilty, and security
experts used by the company.


Wal-Mart
Says Worker Taped Reporter¹s Calls
By Julie Creswell - New
York Times
March 6, 2007
Federal investigators are looking
into the actions of a computer systems technician at Wal-Mart Stores
who, over a period of several months, intercepted pager and text
messages and also secretly taped telephone conversations between
Wal-Mart employees and a reporter for The New York Times, the
company said yesterday.
The United States attorney¹s office
for the Western District of Arkansas and the Federal Bureau of
Investigation are assessing the actions of the employee and others
inside Wal-Mart to determine whether federal and state laws were
broken and whether they have jurisdiction in the matter, according
to spokesmen for the investigators¹ offices.
Wal-Mart said the technician was not
authorized to monitor and tape the conversations between members of
its media relations staff and Michael Barbaro, a retail reporter for
The Times.
The company did not say what led the
technician to make the recordings or why Mr. Barbaro¹s conversations
were the target.
Over the last year, Mr. Barbaro has
written dozens of articles about Wal-Mart, including some that were
based on internal company documents that were given to him by
union-financed groups that were critical of Wal-Mart¹s business
practices.
Mona Williams, a spokeswoman for
Wal-Mart, which is based in Bentonville, Ark., said the company
fired the technician and a supervisor yesterday. A third manager in
Wal-Mart¹s information technology group was disciplined.
Ms. Williams declined to identify the technician or his
supervisors.
H. Lee Scott Jr., Wal-Mart¹s chief
executive, called the chief executive of The New York Times, Janet
L. Robinson, early yesterday to explain the situation and apologize,
Ms. Williams said.
Ms. Williams added that she contacted
Mr. Barbaro and personally apologized to him, as well.
Wal-Mart said it began an internal
investigation into the matter on Jan. 11 after executives were
notified by an employee about the recordings. It then notified the
United States attorney¹s office two days later.
Over the course of a two-month
internal investigation, Wal-Mart discovered that the technician had
used a program that identified calls coming in from, or made to, Mr.
Barbaro at The Times¹s New York headquarters from last September to
mid-January, Ms. Williams said. The inquiry involved an outside
technology firm that scoured more than 100 computer drives and other
devices, she said.
Members of the media relations group,
including Ms. Williams, were unaware they were being taped, Ms.
Williams said.
³"No one
knew he was recording these conversations,"
Ms. Williams said in a conference call with reporters yesterday
afternoon."As a matter of fact, I¹m not
even sure he knew whose conversations he was recording. He simply
programmed in the reporter¹s phone number and captured those calls."
It is unclear whether the technician
was able to sort Mr. Barbaro¹s calls from those other Times
reporters might have made to Wal-Mart since all calls from the
newspaper¹s New York office register on caller ID screens as a
series of numeral 1s.
The technician told investigators of
some motives for his actions, Ms. Williams
said, but she declined to say what they were because of the
continuing investigations.
In a statement, a spokeswoman for The
Times, Diane C. McNulty, said: "We are
troubled by what appears to be inappropriate taping of our
reporter¹s conversations. At this point, we don¹t know many of the
key facts, such as what the purpose of this taping was and the
extent, if any, to which the action was authorized."
Mr. Barbaro declined to comment.
At first blush, it does not appear
that the taping of the conversations was illegal.
Under federal and Arkansas state law,
a telephone conversation can be recorded if one party has given
consent. Wal-Mart said that under its policy, all employees give
their consent to the monitoring and recording of their calls made
through Wal-Mart systems and equipment.
Wal-Mart said, however, that calls
were monitored only in cases of suspected criminal activity or fraud
and only with written consent from the company¹s legal department.
No approval for the recordings was sought or given, the company
said.
Ms. Williams added that in the course
of the investigation only one person ‹ a "senior-level
lawyer" at Wal-Mart ‹ listened to parts of
the tapes between Mr. Barbaro and the media group.
The focus of any criminal
investigation might be on the text messages and the pages
transmitted near company headquarters by people who were not
Wal-Mart employees; the technician made those interceptions using
his own personal radio-frequency equipment.
"He
captured all of the text messages that were within a range of his
equipment," Ms. Williams said.
"Some of those messages had key words in
them that he was watching for. Those were captured and put into a
separate file or bucket from the others."
She declined to provide details of the messages or motives for those
actions by the technician.
Federal and most state laws forbid
the unauthorized interception of messages, said Rodney Smolla, dean
of the University of Richmond Law School.


The Best Chairman's Letter
Yet
By David Meier - Motley
Fool.com
March 5, 2007
The chairman's letter I've been
waiting for finally arrived.
I'm not talking about the one from
Berkshire Hathaway Chairman Warren Buffett (although I read that,
too). I refer instead to the letter from Sears Holdings' (Nasdaq:
SHLD) Eddie Lampert, whom some consider the "next"
Warren Buffett.
Why the anticipation? Lampert has
much to teach about being a better businessman and a better
investor.
Value creation 101
Mr. Lampert clearly has value
creation on the brain. There are four ways to create value, so I'll
briefly explain each, then point out how Lampert uses that principle
to create value for himself -- he owns tons of Sears Holdings shares
through his ESL Investments vehicle -- and his fellow shareholders.
Reduce the cost of
financing
The least sexy method merely requires
reducing a company's cost of capital, whether by issuing debt at
lower interest rates or reducing the risk associated with equity
capital. I don't think this is Lampert's main focus, but he's not
ignoring it.
Lampert took a shot at credit ratings
agencies in the letter. Given its huge cash hoard, reduced debt, and
more stable operations, Lampert openly questioned why Sears
Holdings' debt rating hasn't improved. An upgrade would allow the
company to pay lower interest rates and reduce future costs of
financing.
Increase cash
flows from the assets in place
This is Lampert's No. 1 goal. Kmart
and Sears weren't managed well in the past, but Lampert aims to
improve the company's profitability. He's especially focused on
improving "adjusted EBITDA margins."
Admittedly, I cringed when I read
this. I'm not a huge fan of EBITDA (earnings before interest, taxes,
depreciation, and amortization), more commonly known as "earnings
before all of the bad stuff." Fortunately, this is not the company's
sole focus, and Lampert also provided the amount of maintenance
capital expenditures required to sustain the business. That lets me
compare the company's required maintenance capital expenditures
against its depreciation and amortization charges, giving me an even
better measure of performance.
Last year, the adjusted EBITDA margin
increased 140 basis points to 6.9%. That's
no small feat. In his letter, Lampert focused on the following ways
to make current improvements and sow future ones: rational capital
allocation, better inventory control, innovating ways to improve
customer service, and creating a culture of accountability.
Culture changes and rational capital
allocation are very broad topics that can be difficult for
individual investors to measure. In my opinion, customer service and
inventory management are the respective levers we should observe for
those metrics -- the lifeblood of retailing. Retailers must not only
know what customers want, but also when they want it, how they want
to buy it, and what price they're willing to pay. All the while,
employees must have the freedom and flexibility to carry out these
tasks in the face of continually changing customer needs. If
retailers can meet these steep challenges, they should be rewarded
with greater sales, margins, and inventory turnover, creating value
for shareholders.
Increase the expected growth rate and
lengthen the period of high growth
These two points are Lampert's future
goals, the building blocks that will help Sears Holdings reach its
ultimate goal of profitable long-term growth.
The financial press has criticized
Lampert's "whining" regarding the incompleteness of same-store sales
as a measure of a company's worth, especially since Sears Holdings'
same-store sales have been declining. But in this case, Lampert's
got it right; Kmart and Sears need to be stable and profitable
before they can grow again. Without both of those qualities, capital
allocation becomes a fruitless exercise in value destruction.
Before you condemn Lampert for the
declining sales caused by closing non-performing stores and selling
assets, look at how his company's profitability has changed. Sales
are beginning to produce higher margins, which create better
returns, which in turn attract the capital necessary to grow.
Lampert clearly grasps this process.
Performance
comparisons
Lampert specifically mentioned a
number of Sears Holdings' competitors in the letter, including
Kohl's (NYSE: KSS), Target (NYSE: TGT), Lowe's (NYSE:
LOW), Home Depot (NYSE: HD), and J.C. Penney (NYSE: JCP).
(Should I be surprised that Wal-Mart (NYSE: WMT) was not mentioned?)
Lampert conceded that Sears' adjusted EBITDA margin still trails
margins at the companies he cited. But if you don't think he's got
value creation on the brain, consider this quote: "Narrowing these
gaps in margins and space productivity represents a significant
value-creation opportunity for Sears Holdings shareholders."
Is Sears a
bargain?
To answer this question, I'll start
with some relative valuation metrics.
Fools, beware: These are shortcuts to valuation, not an estimate of
value. Valuation requires a discounted
cash flow analysis or an economic-value-added analysis. Don't make
buying decisions based on metrics alone, or you'll find me on your
doorstep in a lecturin' mood.
The companies above, excluding
Wal-Mart, have an average EV/EBITDA multiple of 9. If Sears' sales
decline 2% next year as store rationalization continues, adjusted
EBITDA margin increases to 8% from 6.9%, and, for some reason, debt,
cash, and shares outstanding remain constant, then the company could
sell for $251 a share. That's 42% higher than Friday's closing
price.
Can it happen? It all depends on
whether you believe Lampert has the right value-creation strategy in
place.
The Foolish bottom
line
I recently wrote that I based my
investment philosophy on value creation.
That's why I waited with bated breath for Lampert's letter, to learn
more about how he's leading his business. Ignore all of the rumors
that Lampert's buying this or that. He's not simply going to give
you a fish; instead, he'll teach you how to catch your own. That's
why, for Foolish reading, I find Lampert's letter even better than
Buffett's.
Value creation is at the core of the
Motley Fool Inside Value newsletter.
That's why lead analyst Philip Durell recommended Wal-Mart and Home
Depot. To follow in the footsteps of
greatness, try Inside Value free for 30 days.
Retail editor and Inside Value team
member David Meier learned about value creation at Wake Forest. He
does not own shares in any of the other companies mentioned. He is
ranked 298 out of 23,710 investors in Motley Fool CAPS. You can view
his TMF profile here. The Fool takes its disclosure policy very
seriously.


In Mexico,
Wal-Mart Is Defying Its Critics
Low Prices Boost Its Sales and Popularity
In Developing Markets
By John Lyons - Wall Street
Journal
March 5, 2007
BORDER CROSSING
 |
The Situation: As its growth
slows in the U.S., Wal-Mart is turning its attention to
developing countries, such as Mexico, India and China. |
 |
The Debate: Critics fear the
retail giant could harm local markets and traditions. But the
stores have been welcomed by workers and consumers. |
 |
What's Next: An antiglobalization
group is seeking to rally opposition to Wal-Mart in Baja
California Sur. |
SOUTHERN
HOSPITALITY
JUCHITÁN, Mexico -- For as long as
anyone can remember, shopping for many items in this Zapotec Indian
town meant lousy selection and high prices.
Most families live on less than $4,000 a year. Little wonder
that this provincial corner of Oaxaca, historically famous for
keeping outsiders at bay, welcomed the arrival of Wal-Mart.
Back home in the U.S., Wal-Mart
Stores Inc. is known not only for its relentless focus on low prices
but also for its many critics, who assail it for everything from the
wages it pays to its role in homogenizing American culture. But
while its growth in the U.S. is slowing, Wal-Mart is striking gold
south of the border, largely free from all the criticism. Like
Wal-Mart fans in less affluent parts of America, most shoppers in
developing countries are much more concerned about the cost of
medicine and microwaves than the cultural incursions of a
multinational corporation.
That fact is making Wal-Mart a
dominant force in Latin America. Wal-Mart de México SAB, a publicly
traded subsidiary, is not only the biggest private employer in
Mexico -- it's the biggest single retailer in Latin America.Sales at
Wal-Mex, as the Mexican unit is called, are forecast to rise 16% to
$21 billion this year, representing a quarter of Wal-Mart's
foreign revenue. International revenue
soared 30% to $77.1 billion, accounting for 22% of Wal-Mart's sales,
in the fiscal year ended Jan. 31. Wal-Mex profits are forecast to
grow 20% to $1.3 billion this year.
Meanwhile, Wal-Mart's biggest
stumbles have occurred in more affluent foreign markets like Japan.
It incurred roughly $1 billion in charges last year to depart
Germany and South Korea.
Wal-Mart is now betting on the
world's most populated developing nations as its engine for future
growth. The retailer is acquiring a retail chain in China, for
instance, and seeking to open in India, where it's been kept at bay,
with new local partners.
"Wal-Mart can have a dramatic effect
in emerging markets," says Mark Husson, who covers Wal-Mart for HSBC
Securities. "If you look where Wal-Mart has been less successful,
it's the developed economies like Germany and Japan, where you have
sophisticated urban dwellers who have a whole host of other
concerns."
Wal-Mart's revenues in the U.S. grew
7.8% last year. In an attempt to import some of Wal-Mex's success,
the company promoted Eduardo Castro-Wright, a top Wal-Mex executive
from 2001 to 2005, to serve as chief executive of its U.S.
stores. Mr. Castro-Wright is also a board member of Dow Jones
& Co., publisher of The Wall Street Journal.
When Wal-Mart was building a store in
Juchitán in 2005, local shopkeepers and leftist groups tried to
rouse popular sentiment against the American invader. The efforts
failed, and by the end of opening day sales were so strong "the
place looked like it had been looted," says Max Jimenez, the store's
31-year-old manager. The store's sales nearly doubled Wal-Mart's
initial projections last year, and it still attracts customers from
hours away.
Wal-Mart bet on Mexico just as the
country was opening to global trade.
After Mexico's devastating currency crash and economic collapse in
1994, Sears Roebuck & Co. and former rival Kmart both pulled up
stakes, but Wal-Mart stuck it out. Carrefour SA, a key global rival
for Wal-Mart, pulled out in 2005 after failing to gain share in an
increasingly competitive market.
A Counterweight
In Mexico, Wal-Mart has been a
counterweight to the powers that control commerce. One of the most
closed economies in the world until the late 1980s, Mexico was
dominated for decades by a handful of big grocers and retailers. All
were members of a national retailing association called ANTAD, and
cutthroat competition was taboo. At the local level, towns are still
hostage to local bosses, known here as caciques, the Indian word for
local strongmen who control politics and commerce.
Wal-Mart's jobs pay well by Mexican
standards and serve as a gateway to the state health and pension
systems. Full-time jobs with regular salaries are scarce. About half
Mexico's labor force -- 20 million people -- work in a so-called
informal economy of day laborers, unregistered taxi drivers and
street vendors. Their salaries are in cash and they pay no taxes.
Because they aren't in the tax system, they are also not eligible
for the state-run health-care system and government mortgage
subsidies, and they have no pensions.
In a country where family connections
often matter more than skill, Wal-Mart trains floor workers to rise
to management. Plus, Wal-Mart lowered prices on thousands of staples
from tomatoes to diapers, helping stretch low wages here for
millions of middle-class and poor consumers.
The retailer entered Mexico in 1991,
teaming up with local retailer Cifra SA. When Wal-Mart started to
publish price comparisons showing how much cheaper its prices were,
other retailers were outraged. In 2002, Wal-Mex was forced to resign
from ANTAD. Then rivals were forced to improve service and keep up
with price cuts to stay in business. In January alone, Wal-Mart cut
prices on 7,500 items.
Some in Mexico aren't happy with the
fact that Wal-Mart now accounts for half of the country's entire
supermarket sales. Mexico's beloved open-air food markets, where
hawkers buff up the fruit and offer tasty sample slices, have been
hit hard. Over the past few years, local shopkeepers have teamed up
with leftist intellectuals to try to block the construction of new
Wal-Marts in several places.
"When the small-business owner goes
out of business, the middle class gets smaller," says Sebastián
Alvarez, a 34-year-old liquor-store owner who is part of a group in
the tourist mecca of Los Cabos, at the southern tip of the Baja
California peninsula, seeking to block a Wal-Mart. Though opposition
is small today, he said he expects criticism of Wal-Mart to grow in
coming years -- just as it did over time in the U.S.
For now, however, such efforts have
been largely unsuccessful. Global Exchange, a San Francisco-based
antiglobalization group, is advising Mr.
Alvarez and others in Los Cabos who want to prevent Wal-Mart from
entering Baja California Sur, the only Mexican state without a
Wal-Mart store. The group figured it might sway the town's new
left-wing mayor, Luis Diaz, a member of a political party that
opposes free trade.
But Mr. Diaz is welcoming the
American retailer. "I can understand that some businesses might be
hurt by Wal-Mart, but the fact is that the people here want it. It
increases the purchasing power of people with very little money,"
Mr. Diaz says in an interview.
Hero With
Politicians
Wal-Mart's success among the poor of
Mexico has made it something of a hero with politicians here.
Compare how Wal-Mart's applications to move into banking were
received in the U.S. and in Mexico. North of the border, labor
unions and banks have all but killed the plan. U.S. Federal Reserve
Chairman Ben Bernanke raised concerns about regulating a combined
lender and retailer.
In contrast, Mexico's central banker
Guillermo Ortiz is a Wal-Mart fan, once crediting its price cutting
with helping control inflation in the years after Mexico's 1994
currency collapse. Mr. Ortiz and other regulators hope Wal-Mart will
change Mexican banking, which is dominated by a few foreign-owned
financial firms that cater mainly to the wealthy. Wal-Mart got its
Mexican banking license quickly, and branches of its Adelante bank
(which means "forward" in Spanish) are set to open this year.
Wal-Mart's success in Mexico is on
display in Juchitán, a sun-soaked desert village of 90,000 residents
near southern Oaxaca state's Pacific coast. The town, a hotbed of
left-wing politics, fought off the Aztecs, the Spanish and the
invading French over the centuries. Many people here still prefer to
speak Zapotec rather than Spanish.
When Wal-Mart started to build one of
its "Bodega Aurrera" stores -- austere versions of the Super Center
designed to meet small-town needs -- a scattering of marchers
gathered on a few days to protest that the new store would put local
merchants out of business, and harm the local culture. But the
protests died out because most people wanted the store, the first
big national retailer to venture in.
In Juchitán, as in other small
Mexican towns, consumer goods often cost far more than in cities,
partly because of transport costs. But Wal-Mart's huge fleet of
trucks and computerized logistics allow it to sell a microwave at
the same price in Juchitán as in Mexico City. To do it, Wal-Mart
squeezes out overhead even more aggressively in its small-town
stores. The floors of the Bodega store are concrete, which requires
a smaller cleaning staff.
In recent months, as rising prices
for U.S. corn pushed up the price of Mexico's corn tortilla, a
staple for millions of poor, Wal-Mart could keep tortilla prices
largely steady because of its long-term contracts with corn-flour
suppliers. The crisis turned into free advertising for Wal-Mart, as
new shoppers lined up for the cheaper tortillas.
Wal-Mart also overcame a Juchitán
cacique, or local boss: Héctor Matus, a trained doctor who goes by
La Garnacha, the name for a fried tortilla snack popular in town.
Dr. Matus, 55, owns six pharmacies, stationery stores and general
stores. He has also held an array of political posts, including
Juchitán mayor and state health minister. As town mayor from 2002 to
2004, he says he blocked a national medical-testing chain from
opening in town because it meant low-price competition to local
businessmen doing blood work.
But Dr. Matus couldn't persuade local
and state officials to block Wal-Mart, and he is feeling the pinch.
Sales are off 15% at his stores since Wal-Mart arrived, and he is
now lowering prices in response. Even so, he's still more expensive.
A box of Losec stomach medicine costs 80 pesos ($7.30) at one of Dr.
Matus's stores, marked down from 86 pesos. The price at Wal-Mart is
77 pesos ($7.20).
Dr. Matus isn't happy about the
competition. "I could still kick them out of town, because I know
how to mobilize people," he said, sitting in his living room
surrounded by pictures of him with leading Mexican politicians
dating back to the 1970s. Despite his bravado, town officials say
Wal-Mart is staying. "The ones who have benefited the most [from
Wal-Mart] are the poorest," says Feliciano Santiago, the deputy
mayor. "I hope another one comes."
Fitting In
When Wal-Mart opened its doors here,
it tried hard to fit in. It found Zapotec-speaking interviewers to
put applicants at ease. At the morning sales meeting here, the
obligatory Wal-Mart cheer is shouted in Zapotec ("Gimme a W!" is "Dané
Ná Ti W!"). Product announcements are broadcast in Zapotec by
saleswomen in traditional flowing skirts and ornate blouses.
Shoppers hear the strident trumpets and cymbal clashes of
local tunes, called sones de Tehuantepec.
In Mexican towns like Juchitán,
shopping at a Wal-Mart is a high-end experience. The air
conditioning and lights are on. Across town at an outdoor market,
flies swarm on buckets of shrimp and fish piled on counters without
ice, let alone refrigeration.
Gisela López, the 31-year-old head of
billing at the Juchitán store, benefited from the retailer's system
of promoting from within. Raised by her uneducated, Zapotec-speaking
grandparents, Ms. López earned a computer degree at Juchitán's small
technical college and then left for the booming northern city of
Monterrey in search of opportunity.
Lacking connections, she couldn't
find the office job she dreamed about, and took a job at one of
Wal-Mart's stores. After three months, Ms. López made cashier
supervisor, and later moved over to the billing department. When
Wal-Mart opened a store in Juchitán, Ms. López jumped at the chance
to move home -- and was promoted to billing chief in the process.
"It's a very different place to work,
because you can succeed by your own effort," says Ms. López, whose
$12,000-a-year salary now puts her in Mexico's middle class.
Ms. López's story of economic
mobility is a rare one. Most of her childhood friends don't have
steady jobs, she said. The success stories are friends who inherited
jobs from their parents at the state oil company's big refinery in
Salina Cruz, about an hour away.


RadioShack CEO:
Mission is to execute
By Heather Landy -
Staff Writer - Fort Worth Star Telegram
March 4, 2007
FORT WORTH -- Last week was the first
time RadioShack Corp. Chairman and Chief Executive Julian Day talked
publicly about his strategies for the retailer, but for anyone who
has been following the company in recent years, the words had a
familiar ring.
Like several of his predecessors, Day
said he wants to improve the chain's "in-store experience,"
aggressively manage expenses and test a pricing system that would
let the company charge different amounts for products in different
markets, depending on local demand.
"All of these can be found in the
RadioShack graveyard of ideas the former management teams never
executed on," said analyst Richard Weinhart at BMO Capital Markets
in New York. "But we'd give current management much better odds on
achieving them."
The difference this time may be Day's
experience with turnaround situations, like those he faced at Kmart
Corp. and Sears Roebuck & Co., and his intense focus on costs.
Costs have been closely minded by
plenty of former RadioShack CEOs. Len Roberts cut 200 headquarters
jobs in 2001 to counter an earnings shortfall and bring expenses
back in line with the chain's performance. His successor, Dave
Edmondson, was known for being a tough negotiator with suppliers and
for relentlessly monitoring a wide variety of store expense ratios
on spreadsheets he kept in his office. And Claire Babrowski, who
held the CEO post temporarily before Day was hired, oversaw the
closing of hundreds of poor-performing stores.
But Day, who has spent more of his
career as a chief financial officer than as a CEO, has brought
cost-cutting to a new level at RadioShack.
In less than eight months with the
company, he has eliminated 500 jobs, reduced the advertising budget
and cut back on everything from cleaning crews to color copying at
the company's Fort Worth headquarters.
RadioShack's overhead expenses in the
fourth quarter of 2006 totaled $482.8 million, down almost $90
million from the same quarter of 2005. And there are other cuts to
come. The company's capital-spending budget, which includes
investments in store improvements and technology systems, will range
between $60 million and $80 million this year, down from $90 million
in 2006 and $170 million in 2005.
Aside from providing a much-needed
boost in profitability, Day's cost cuts have bought him extra time
to develop a merchandising plan for the stores, analysts said.
In the past, RadioShack's merchandise
strategies have bounced back and forth, sometimes emphasizing
high-margin parts, batteries and accessories, and other times
highlighting low-margin electronics that could draw customers into
the stores. The chain was on the forefront of the cellphone
revolution but well behind the competition on digital sensations
like digital music players.
In a conference call with analysts
Tuesday to discuss RadioShack's financial performance, Day sounded
motivated to hone in on a few things that RadioShack could figure
out how to do well.
"In retrospect, it appears clear that
the company suffered somewhat in the past from a lack of a
consistent and common focus, from a failure to successfully execute,
as well as what seems like constantly shifting strategy changes,"
Day said. "This management team believes that is not the right way
to run this company. What our current mission is about is focused,
high-quality execution."
Day was less than specific in
explaining what ideas he would focus on executing.
In broad terms, he spoke about
improving the store experience for customers, a goal shared by all
of Day's recent predecessors.
He said he wanted to avoid
merchandise shortages and make sure that the stores had enough hot
products in stock. That was a key piece of Babrowski's strategy,
although her tenure as acting CEO may have been too short to have
allowed her to make a lasting impact in that regard.
Day also mentioned a need to optimize
staffing, so that the stores will have more help available during
peak shopping hours and less during slow periods.
That was a priority of Edmondson's, but it backfired during the 2005
holiday season, when sales fell well short of expectations.
Day also said he had instilled a
change in the way corporate employees view their relationship with
RadioShack stores.
"I think it is now true to say that
everybody at headquarters understands that the only value
headquarters has today is conferred on it by the stores," Day told
analysts Tuesday. "The only reason headquarters is here is because
of the stores. And even though to many of you that sounds so obvious
that it doesn't need to be said, that philosophically is a little
bit of a change around here."
But it's not much of a change from
the message Roberts famously delivered during his first day on the
job in 1993, when he sought to change a clubby, bureaucratic culture
by telling his staff, "From this day forward, your job will change.
As far as I'm concerned, there are only two jobs within this
company: one, you either serve our customers directly, or
two, you serve someone who does."
Of course, that pronouncement was
made 14 years ago. Day may have decided that it is worth repeating.
The executive, who declined to
comment beyond the conference call, also promised to apply increased
levels of "analytical rigor" to the company's study of inventory
levels, accounts receivable and other financial measures
-- a strategy found in Edmondson's playbook.
And Day's plan to break away from a
strict, national pricing policy so that stores can take advantage of
local trends and make more profit on particular products is also
borrowed from RadioShack's past, although the strategy sputtered the
first time around.
"As I recall, they had put in some
expensive information-technology hardware to go ahead and do this,
and yet they failed," said Weinhart of BMO Capital Markets. "But if
the infrastructure is still there, and it's just going to take a
management team with expertise to get it done, there's potential
there."
Although investors are betting on
Day's potential -- RadioShack's stock
(ticker: RSH) has climbed 46 percent since the start of the year,
closing Friday at $24.56 -- Wall Street analysts are taking a more
cautious stance. Only two have a "buy"
rating on the shares, while nine have a neutral rating and seven
advise selling the stock.
But if Day can reshape RadioShack
into a lean, nimble competitor by turning old ideas into fresh
accomplishments, he should have little trouble persuading anyone on
Wall Street to forgive him for what his strategies might lack in
originality.


Corporate Strategy -
Leaders of the Pack
A look at strategies for securing market domination
-- and keeping
it
By Richard A. D'Aveni - Wall Street
Journal
March 3, 2007
It's harder than ever for a company
to dominate its market these days -- or to defend a dominant
position. That makes it all the more important to have a strategy to
try.
A company with a so-called stronghold
is so powerful in a geographic, product or customer segment that it
sets the standard for all others in the market in terms of price,
performance, reliability and other characteristics.
A stronghold represents a company's
key source of profitability, its platform for expansion and its
power base for attacking its rivals.
Companies without one are often spread too thin across many markets
or segments, making them vulnerable to more competitors.
For most companies, however,
strongholds have become much more difficult to obtain and to hold.
Among the reasons: With so much market-research data available, it's
typical for several players to converge on the same new territory at
once; trends, needs and government regulations change faster than in
the past, making strongholds more temporary; and some barriers that
once helped defend strongholds are weakening due to converging
technologies and globalization.
Yet having a stronghold has never
been more important. Increased volatility in financial markets has
made Wall Street a less-steady source of capital for many companies.
Businesses with solid strongholds, on the other hand, generate the
kind of continuous cash flow that Wall Street likes to see, and that
a company needs to grow.
Knowing your way around a landscape
of strongholds requires familiarity with basic stronghold
strategies. Studying such strategies focuses one's attention on
competitive questions central for any company: Where will your
company dominate? Where will it concede to rivals? How can you
secure a stronghold once it is captured? And how does this
stronghold need to change to ensure success in the future?
What follows is a look at the
essentials -- the Five S's of stronghold
strategies: securing a defensible stronghold; separating strongholds
into nonoverlapping parts of the market; surrounding rival
strongholds to contain them; storming a stronghold by direct or
rapid assault; and shape-shifting strongholds by radically
redefining the boundaries among strongholds in a market.
SECURING A
STRONGHOLD
A company's ability to defend a
stronghold depends on the strength of its walls, and on the relative
strengths and weaknesses of the defender and the attacker. In the
absence of strong walls, the ability to secure a stronghold depends
upon willingness to take risks inherent in giving up territory
before counterattacking.
A traditional stronghold defense is
to create strong walls, or barriers to entry that block competitors
from a market. These can include building economies of scale and a
full line of products, making heavy capital investments and limiting
access to distribution channels. Walls, however, develop holes as
time goes on and companies grow. Walls are vulnerable to
technological change, globalization, mergers, deregulation and
convergence of industries.
From the 1960s to the 1980s,
International Business Machines Corp., for example, had a stronghold
in mainframe computers in part by relying on entry barriers of
switching costs and a full line of mainframes. Its customers faced
huge costs and potential disruptions if they attempted to replace
their IBM mainframes with those of a competitor.
And the company's full line of
mainframes made it difficult for others to find a hole through which
to enter. However, in the 1980s, competitors simply flew over IBM's
walls as companies started switching from mainframes to PC-based
computer networks. IBM was forced to migrate to a new stronghold,
establishing itself in information-technology services and business
software.
When fixed barriers can no longer be
relied on, more flexible defense strategies can be used, including
proactively counterattacking outside the stronghold, in markets or
segments not crucial to the control of the stronghold. These act to
deter, distract or deflect potential entrants.
In 1985, Ralston Purina dominated the
biggest part of the U.S. pet-food market, with a 52% share of dry
cat food and 39% of dry dog food. Ralston's stronghold dry pet food
was secured mainly by two barriers: Ralston's economies of scale in
purchasing and processing grains for humans and animals, and its
ability to command supermarket shelf space as a major food producer.
Threats to Ralston's stronghold could
be contained as long as the rest of the market remained divided like
it was -- with Quaker Oats Co. and Gaines Foods Inc. occupying the
small and declining soft-dry and moist dog food segments,
respectively, and Carnation Co., H.J. Heinz Co. and Alpo -- a
division of Grand Metropolitan PLC at that time -- battling over
canned dog and cat food. With the market divided in this way, no
rival was strong enough to launch and finance attacks into Ralston's
stronghold.
To break out of this situation, Heinz
and Carnation tried to build full-line cat brands that cut across
dry, canned, moist and soft-dry foods. Similarly, Quaker acquired
Gaines to create a stronghold in soft-dry and moist dog food, and to
build a full line of dog foods. These rivals were attempting to
resegment the market into a dog stronghold and a cat stronghold, and
to switch the basis of competition from economies of scale in
production, which favored Ralston, to economies of scale in
advertising and branding, which favored the rivals.
Ralston successfully defended its
stronghold by regularly using product launches in the canned,
soft-dry and moist segments to keep its rivals off guard, signaling
that it could undermine their profitability if it wished, and to
stir up price competition among rivals. Ralston thus used mobile and
pre-emptive maneuvering outside its stronghold, in its border
territories.
SEPARATING
A second strategy is to make tacit
alliances with competitors that allow a peaceful coexistence of
nonoverlapping strongholds in the same market.
Home Depot Inc. and Lowe's Cos.
initially coexisted by tacitly dividing the home-improvement market
along lines based on store format and customer types. Home Depot
went for a warehouse format and focused on do-it-yourselfers and
professionals -- the part of the market traditionally served by
lumberyards and construction-supply businesses. Lowe's used a hybrid
between retail and warehouse formats and focused on women.
Geography, too, played a role, with Lowe's focusing on secondary
cities and the Southeastern U.S. Both companies also offered
different product mixes and brands, with each pushing for exclusive
distribution deals.
Separation can widen over time, but
mostly it doesn't last without using the securing strategies
discussed above. Indeed, the uneasy truce between Lowe's and Home
Depot has been eroding, as Lowe's attempts to serve more contractors
and Home Depot adds more services and fashion items to appeal to
women. Lowe's began copying Home Depot's large-warehouse model and
moving into high-traffic suburban and urban areas.
Other times, rivals in the same
competitive space maneuver to get out of each other's way. For
example, France's Bic Group and Gillette, now a subsidiary of
Procter & Gamble Co., formerly competed in two key areas:
disposable lighters and razors. When Bic introduced a
disposable razor in the mid 1970s, Gillette had no choice but to
introduce its own disposables. But these
products cannibalized Gillette's higher-margin cartridge razor
business.
GIVE US STRENGTH
The Goal: To become a stronghold,
where a company is so dominant in a geographic, product or customer
segment that it sets the standard in its market. It is a company's
key source of profits, its platform for expansion and its power base
for attacking rivals.
Why It's Important: In times of
equity-market volatility, strongholds generate the kind of
continuous cash flow that Wall Street likes and a company needs to
grow.
How to Achieve It: To acquire and preserve a stronghold, it's
important to learn the Five S's of stronghold strategy: securing,
separating, surrounding, storming and shape-shifting.
After a decade of brutal price wars, Gillette moved to make a
separation. It pulled out of the cigarette-lighter business, leaving
it to Bic. Gillette then poured its resources and attention into the
successful introduction of its Sensor cartridge razor in 1990. By
the end of that year, Gillette had two-thirds of all razor users.
The remaining third of the market went to Bic and other competitors.
Gradually, Gillette has been pulling back on its disposable razors
as well, further separating its stronghold in cartridge razors from
Bic's in disposable plastic products.
SURROUNDING
Some companies surround a rival's
stronghold by riding the fastest growth segments outside the
stronghold. This strategy positions the company to contain or
constrict the rival's stronghold gradually. It is often used to box
the rival into a less-attractive part of the competitive space.
In the late 1980s, Wendy's
International Inc. launched an initiative that had the effect of
pinning down McDonald's Corp. and Burger King Holdings Inc. in their
core stronghold, fast-food burgers, while Wendy's surrounded them
with a shift to nonbeef menu items like salads. Wendy's began by
introducing its 99-cent Super Value Menu in 1989. McDonald's and
Burger King later adopted their own 99-cent Big Macs and Whoppers,
which led to intense price cutting between the two, and culminated
in McDonald's much criticized and draining 55-cent Big Mac promotion
over two months in 1997.
Wendy's, meanwhile, maintained its
original 99-cent menu but didn't discount its premium beef
sandwiches. Moreover, while McDonald's and Burger King remained
pinned down in price wars for control of the less-profitable burger
market, Wendy's carried on with a menu that included higher-quality
items, such as signature sandwiches and Garden Sensation salads, and
higher prices. In 2001, Wendy's market
share in the fast-food-burger segment grew 1.6 percentage points
from a year earlier, while McDonald's and Burger King lost share.
Wendy's also maintained a higher average customer check than
McDonald's ($4.75 versus $4.42 in 2002).
Adrienne Hayes, Burger King vice
president, public relations and marketing communication, says Burger
King's decision to discount Whoppers in the mid-1990s was not in
response to Wendy's introduction of the 99-cent menu. A spokeswoman
for McDonald's, Lisa Howard, says, "We continue to be absolutely
focused on our customers and on our brand."
A variation of the surround strategy
uses a rival stronghold's inflexibility and entry barriers against
the rival itself, in effect trapping the rival behind its own walls,
like a city under siege.
Take a look at fast food again. As
the battle among the Big Three raged, so-called fast-casual
restaurants burst upon the scene, such as Panera Bread Co. These
restaurants have margins more than double those of quick-serve
restaurants because they cater to customers who are less
price-sensitive. The Big Three, meanwhile,
have been unable to attract these kinds of clients in large numbers
because of the very things that defended their strongholds to begin
with: ubiquitous franchising systems and powerful brand images that
stand on low prices and a core customer of children and families.
STORMING
Sometimes companies storm a rival's
stronghold by breaking through, going around or neutralizing its
entry barriers.
When the U.S. auto makers built
massive service networks that would take years to replicate, they
thought they had an invincible barrier to entry.
But the Japanese simply made cars that needed less service.
In shock treatment, the attacking
company uses overwhelming force to push a rival out of a stronghold
it has targeted. Circuit City Stores Inc. appeared to use this
strategy in local geographic markets against Sears, Roebuck & Co.,
which held the leading national share in retailing of small and
large home appliances and consumer electronics. Circuit City became
the largest retailer of consumer electronics and small home
appliances in the U.S. -- for a while -- by going into local or
regional markets like gangbusters. The goal, according to its annual
report, was to quickly "gain a dominant position in any market we
enter." By 1991, Circuit City had 156 free-standing stores and had
achieved 23% market share for retail consumer electronics in its
markets. Circuit City has since been overtaken by Best Buy Co.
There are risks to using shock.
Rivals may counterattack. If the attacking company uses overwhelming
force, it must be sure the defender is left with too little strength
to strike back. The defender also may concede its stronghold only in
order to regroup and move aggressively into other markets.
Because of the risk of retaliation,
many companies prefer attack strategies with more finesse. In a
stripping strategy, rivals slowly pick away at a stronghold piece by
piece -- often so gradually that the competitor doesn't respond and
suffers death by a thousand cuts. Sears, for example, once defined
its stronghold as being the general store for the middle class. But
bit by bit, the old department-store and catalog company was
stripped of its business: Chains like
Kmart and Wal-Mart arrived, offering more discounts on many goods;
other department stores consolidated, giving them more purchasing
power to lower prices for higher-end goods; big-box stores
specializing in electronics, home appliances and hardware carved new
territories out of what were once steadfast Sears departments. Even
the Sears catalog came under attack as specialty books began to
multiply.
In a domino, or steppingstone,
strategy, a single company moves toward the stronghold of a rival in
a series of steps, each of which adds capabilities, resources and
momentum for the next move. Toyota Motor Corp. started with a
stronghold in small cars, a peripheral zone for General Motors Corp.
and Ford Motor Co. It then moved into luxury cars with Lexus, and is
now moving into the core profit zones of the U.S. manufacturers --
SUVs and trucks.
Finally, guerrilla attacks can be
staged on different strongholds or on different parts of a single
stronghold. Small skirmishes keep the rivals guessing where the next
attack will come from. PepsiCo Inc. did this in 1976 with the Pepsi
Challenge, a blind taste test in which participants indicated they
preferred Pepsi to Coke. The tests, launched in Dallas, proved so
successful that PepsiCo eventually staged challenges in 100 cities
and towns nationwide in random patterns a few cities at a time. The
ability to move quickly and strike without warning -- a key feature
of guerrilla attacks -- left Coca-Cola Co. vulnerable to these
attacks.
Coke's resulting loss in market share
gave Pepsi a temporary but significant victory in the cola wars. A
few years later, Coca-Cola changed Coke's formula to New Coke to
make it sweeter, as Pepsi continued to make inroads in the cola
market.
Scott Williamson, a spokesman for
Coca-Cola, responds that while it might be an interesting exercise
"to look back decades," Coke is still the No. 1 soft drink in
America and "the world's most valuable brand."
SHAPE-SHIFTING
Shape-shifting strategies change the
borders -- and size -- of strongholds by changing the competitive
landscape. There are three basic methods:
convergence, or redrawing the boundaries of once-separate markets
into a new, larger playing field; reinventing strongholds by
creating new customer and product segments; and recombining existing
segments.
Convergence, which redraws boundaries
between industries, is seen often these days. Apple Inc., by
introducing the iPhone, which combines the iPod music player with a
cellphone and Internet-browser features, is attempting to carve out
a new stronghold in the mobile-device market. Banking companies that
add stock-brokerage services and insurance, and health-maintenance
organizations that sell both insurance and the delivery of health
care, are using convergence strategies, too.
Reinventing strongholds, by contrast,
involves identifying new types of customers and products within
existing industry definitions. In the 1950s, for example,
motorcycles were largely judged by their engine power and unique
style. Motorcycle segments were largely divided based on lightweight
and heavyweight. Even though it offered lightweight machines,
Harley-Davidson Inc.'s stronghold was in heavier bikes, making it
king of the road. In the 1950s and '60s, British rivals made
performance more important. Using superior technology, the British
started producing lighter motorcycles with better fuel efficiency,
less noise and vibration, and better handling. This redefined the
competitive landscape into two new
segments: high and low tech, with the British establishing a
stronghold in the high-tech segment.
Then, in the mid- to late 1960s,
Japanese competitors created a new customer segment -- and a new
stronghold -- based on inexpensive, high-quality and
small-displacement motorcycles, and marketing campaigns that
targeted respectable people. Over time the Japanese marketed larger
motorbikes to responsible but adventurous riders, commuters looking
for reliable transportation and thrill-seeking sports bikers. So by
the 1980s, strongholds were based on the type of user, with Harley
strong among the rebels -- and weekend rebels -- and the Japanese
among the other types of riders.
With each redefinition of motorcycle
strongholds over the past 50 years, the successful initiator gained
ground. While Harley was initially weakened when the emphasis
shifted to technology, reliability and lower prices, it later helped
shift the division of the market again to branding and lifestyle,
which gave it a new clear stronghold from which to base its future
growth moves.
In the third method of shape-shifitng,
companies try to increase market share by recombining existing
product or customer segments. Microsoft's stronghold in desktop
operating systems, for instance, expanded by incorporating adjacent
segments into its suite of software. Windows rapidly added
spreadsheet, presentation and word-processing programs, an
encyclopedia and an Internet browser. Microsoft thus widened the
boundaries of its operating-system stronghold, giving itself a
strong base from which to stage attacks into the strongholds of
others -- including network and server software, Internet portals
and user-interfaces for mobile devices.
* * *
While the Five S's are presented as separate strategies, they are
often used in combination or in sequence, and the lines between them
are not always distinct. They form a spectrum of options. Companies
might use a defensive strategy on one front, for example, while
using storming strategies on another.
Companies need to think through the
impact of moves and countermoves that can lead to chain reactions
and ripple effects. As companies move out of the way of each other,
voluntarily or not, and as strongholds shift in shape, very
different market landscapes emerge.
In the end, to protect and leverage
the power of strongholds, the use of the Five S's must be governed
by four principles:
Anticipate
Ripple Effects:
By understanding the changes in
positioning of companies on the playing field and the potential
redefinitions of the playing field, companies can become more
skilled in repositioning and redefining the field to their
advantage. It isn't always possible to think through every possible
endgame (in reality, there is no endgame because the competitive
interactions always continue), but it is important to be aware of
the dynamics and to develop scenarios about where they might lead.
Strengthen
your stronghold to hold back the ripples:
The strength of a stronghold's
barriers to entry, the relative financial attractiveness of the
stronghold, the ability to use the Five S's to advantage, and the
deep pockets generated from years of controlling a stronghold are
just a few factors that affect the company's relative balance of
power.
Avoid the pressure
of overpowering ripples:
Companies not strong enough to resist
ripples in their competitive space must flexibly move to
re-establish a stronghold in new space, as IBM did when it migrated
from its stronghold in mainframes to one in services. A company can
also sidestep the ripples -- for instance, by focusing on
international markets if the battle in the U.S. is too intense, or
by creating a new distribution channel. Once companies achieve new
strongholds, they often signal one another through public
announcements in the hopes of maintaining separation among their
strongholds, which in turn allows them to build strength.
Build a
sphere of influence to create your own ripples:
The sphere is not just the stronghold
and the territories adjacent to it. It is how far the ripples from
your stronghold extend throughout the marketplace. A powerful sphere
can maneuver competitors into corners, reduce the risk of price wars
through the threat of mutually assured destruction, or shape the
market to the mutual advantage of separate strongholds. It can also
create a favorable balance of power, as Ralston did against its
rivals in the pet-food space.
For companies seeking market power,
the object is ultimately to extend the power of the sphere. This
strategy can involve more than just the core product segments of the
stronghold. Any part of a company's portfolio is important if it
serves to preserve and protect value in the stronghold.
Don't think only about whether a
product segment contributes directly to the bottom line. Consider
how noncore products and segments may prevent the erosion of the
core by blocking steppingstone strategies of rivals or constraining
the aggressive instincts of a rival, or whether they can be used to
force or lure rivals into less-favorable product segments.
This is something often overlooked by
securities analysts who believe in "pure-play" portfolios, and by
those who believe a portfolio must be built by leveraging a core
competency without regard to protecting a core stronghold.
The best strongholds can be more than
a mere safe haven. They create power.
And the purpose of stronghold strategy is to keep the balance of
power in your favor.
--Prof. D'Aveni is a professor of
strategy management at the Tuck School of Business at Dartmouth
College. He can be reached at
reports@wsj.com15.


Despite
profit, Sears stock takes a hit
By Sandra Guy -
Business Reporter - Chicago Sun-Times
March 2, 2007
Sears Holdings Corp. stock took a hit Thursday
after the retailer reported a lower-than-expected cash balance
even though its net profit gained 27 percent in the fourth
quarter and 74 percent for the year.
The stock ended the day Thursday down $4.26,
or 2.36 percent, at $176.
The company also confirmed that Sears is
struggling to find a winning strategy for its Sears Grand
off-mall stores, as the Sun-Times reported Nov.
28.
Kmart and Sears are doing better selling
clothes, and the company will continue to improve by focusing on
profits, rather than building new stores, according to a letter
to shareholders from Chairman Edward S. Lampert, a billionaire
hedge-fund manager.
The Hoffman Estates-based retailer, owner of
Sears and Kmart stores, reported its profit margins improved
even though sales dropped -- a situation that reflects Sears'
focus on selling merchandise at full price and on cost-cutting,
or what Lampert called "pruning." The report reflected the first
full fiscal year of Kmart and Sears as a combined company.
Sales for the three months ended Feb. 3,
including the holiday season, declined 4.9 percent at Sears
stores and dipped 0.9 percent at Kmart stores.
The good news: Sears' Lands' End clothing and
its home-repair and delivery services achieved record profits in
fiscal 2006.
The bad news: Sears' core businesses,
appliances and lawn-and-garden, and its home fashions, performed
poorly.
For the fourth quarter, revenue inched up 1
percent to $16.29 billion from a year ago, boosted by an extra
week versus the year-ago quarter.
Earnings totaled $820 million, or $5.33 a
share. Analysts had expected $5.18-per-share profit on revenue
of $15.95 billion.
The cash balance of $3.3 billion, versus the
forecast $3.5 billion, occurred because Sears paid more federal
and state taxes than expected and had lower-than-expected sales
in January.
For the year, Sears' net income totaled $1.49
billion, or $9.57 a share, and revenue gained 8 percent to $53
billion.


It¹s Not Only About
Price at Wal-Mart
By Michael Barraro - New
York Times
March 2, 2007
For 44 years, Wal-Mart¹s message was
"Low prices, always."
Then in early 2006, it invited
customers to ³Look beyond the basics,² and try costlier products
like 500-thread count sheets.
Now, after a tumultuous year of
experimentation, abrupt reversals and admissions of missteps,
Wal-Mart Stores is finding its raison d¹être in the middle of these
two extremes: ³Saving people money so they can live better lives.²
The new, and so far internal,
definition of what Wal-Mart, the nation¹s largest retailer, stands
for will soon become a very public strategy, evident on the shelves
of 4,000 stores and in advertisements seen across the country.
In their first interviews since a
management shuffle last month, John Fleming, the new chief
merchandising officer, and Stephen Quinn, the new chief marketing
officer, said that after a year of intense research, the discount
giant is seeing its 200 million customers as belonging to three
groups.
There are ³brand aspirationals²
(people with low incomes who are obsessed with names like KitchenAid),
³price-sensitive affluents² (wealthier shoppers who love deals), and
³value-price shoppers² (who like low prices and cannot afford much
more).
The new categories are significant
because for the first time, Wal-Mart thinks it finally understands
not just how people shop at its stores, but why they shop the way
they do.
The recalibration might seem subtle.
But when the company is Wal-Mart, whose
$345 billion in sales exceeds those of its next four rivals
combined, the stakes are unusually high, especially for Mr. Fleming
and Mr. Quinn.
After all, these two executives will
be responsible for putting into practice the new strategy, which is
intended, in many ways, to fix the old strategy they championed.
That idea ‹ to squeeze more dollars
out of every shopper by stocking higher-end products and marketing
them in sleek ads ‹ was the company¹s best hope for correcting its
biggest problem: achieving growth by relying on opening new stores,
at a rate of more than 300 a year.
Sales growth at Wal-Mart¹s older
stores, a major measure in retailing, trails those of rivals like
Target, and for the first time in a decade, they fell during the
most recent holiday season.
But the upscale strategy has not
worked, at least not yet.
Wal-Mart has begun remodeling its
aging stores and has changed how it schedules employees, to bolster
customer service at the busiest times of day. To turn around the
United States business, executives said, they must fix merchandise
and marketing, the biggest priority of 2007.
Mr. Fleming said that for all the new
insights Wal-Mart gleaned from its research into its shoppers, it
was also reminded that its most powerful lure was low prices.
³It explains why people who have to
shop here do and why there are BMWs in the parking lot,² Mr. Fleming
said.
So what does this mean for Wal-Mart¹s
upscale designer-inspired ambitions, which promised to nudge
shoppers who dwelled in the land of $5 shampoo into the territory of
$31 trench coats by Mark Eisen?
Those ambitions are still there, Mr.
Fleming said, but they are scaled back (the contemporary urban
women¹s clothing line Metro 7 is in 1,000 stores now, down from
1,500 last year) and proceeding more judiciously. The company is now
focusing more on consumers who already shop at Wal-Mart, rather than
on people who executives would like to shop at its stores.
From now on, all product decisions
will be organized around the three groups ‹ brand aspirationals,
price-sensitive affluents and value-price shoppers ‹ that, Wal-Mart
says, represent the majority of its business.
What do they have in common? They
want deals, of course, but they do not want cheap products. In fact,
they all put a high value on names like Motorola and Samsung.
So Wal-Mart is creating teams, each
with a marketing executive and a merchandise executive, to tackle
five so-called ³power² product categories with these consumers in
mind ‹ food, entertainment, apparel, home goods and pharmacy.
A model for this is the electronics
department at Wal-Mart, where the company improved sales not by
merely offering the lowest prices, but by carrying well-known
national brands, like flat-screen TVs from Sony and Magnavox.
Customers ³really need the assurance
of brands,² said Mr. Quinn, the former Frito-Lay advertising
executive who succeeded Mr. Fleming as head of marketing. ³In the
past we were so focused on low price,² he added, ³but low price on
what?²
A customer in the electronics
department, Mr. Quinn said, would see shelves of no-name TVs and
think, ³I can see it¹s low price, but I will not buy that
television.²
But having one or two name-brand
products scattered in each department is not enough, he said.
Wal-Mart must build a reputation for brands in each category, so
that when it is time for a customer to make a purchase, they think
of Wal-Mart, rather than Best Buy, Macy¹s or Home Depot.
Under Mr. Fleming¹s direction as
chief marketing officer, Wal-Mart deliberately strayed from its
single-minded focus on price, opening a design office in Manhattan,
staging fashion shows and buying ads in stylish magazines like
Vogue.
Mr. Fleming, a former executive at
Dayton Hudson, which became Target, based the new strategy on
research that showed millions of Wal-Mart shoppers bought only
household staples like paper towels and orange juice.
But the research was not deep enough,
Mr. Fleming said. For example, the ³selective shopper,² as Mr.
Fleming labeled such customers, would buy only household staples at
Wal-Mart, never clothing.
The response ‹ introducing stylish
dresses from Metro 7 and George ME to satisfy this shopper ‹
apparently misfired precisely because Wal-Mart did not know exactly
what motivated their clothing purchases.
³Our decision at the time was to take
action,² based on the behavior of shoppers, Mr. Quinn said. ³It was
not perfect.²
He added, ³It was not wrong, but it
was limited.²
It was, however, costly. In the fall,
when sales at Wal-Mart stores open at least a year fell for the
first time in a decade, top executives pointed to the new stylish
merchandise as the culprit. H. Lee Scott Jr., the chief executive,
said the company ³moved too far too fast.²
This time around, Mr. Fleming and Mr.
Quinn said, the research is more refined. Wal-Mart knows, for
example, what motivates brand-obsessed shoppers. As a result, new
advertising, being developed by the Martin Agency in Richmond, Va.,
is likely to play up that message with the slogan, ³Saving people
money so they can live better lives.²
Mr. Quinn said the marketing will be
more consistent this year. ³Last year represented a lot of
experimentation to learn what works and what doesn¹t,² he said. ³We
will narrow the range.²
The head of Wal-Mart¹s United States
division, Eduardo Castro-Wright, has told executives that after a
tough year of store renovations and a new scheduling system in the
stores, 2007 will be the Year of Merchandise.
³There is a lot of pressure,² Mr.
Quinn said.
"But we like our chances," Mr.
Fleming added.


Sears posts 27% profit gain
Sales slide; stock falls on investor worries about inventory,
cash on hand
By Sandra Jones -
staff reporter - Chicago Tribune
March 2, 2007
Sears Holdings Corp.'s profit jumped
nearly 27 percent in the fourth quarter, reflecting an improvement
in the apparel business and better expense management even as sales
faltered.
The Hoffman Estates-based retailer
said sales at stores open at least a year fell 3.1 percent in the
quarter ended Feb. 3, dragged down by a 4.9 percent decline at U.S.
Sears stores, where most categories except women's clothing
performed poorly. Kmart same-store sales fell about 1 percent.
Ignoring profit improvement, Wall
Street focused on an inventory buildup and a lower-than-expected
cash position, sending Sears Holdings' shares down $4.18, or 2.3
percent, to $176.07 on the Nasdaq stock market. Sears had $3.3
billion in cash, excluding Sears Canada, less than the $3.5 billion
analysts expected.
Investors have been waiting for Sears
Chairman Edward Lampert, the hedge-fund billionaire, to sell off
Sears' real estate and use the cash to buy other companies, turning
Sears into an investment vehicle rather than a retailer. There was
no sign in Thursday's earnings announcement of that happening
anytime soon.
"What investors really want is to
lower the working capital and free up the cash to deploy for other
uses," said Arun Daniel, analyst at ING Investment Management, a New
York-based firm that owns 250,000 Sears shares.
In a 6,500-word annual letter to
shareholders, Lampert sidestepped the issue, instead stressing his
intent to expand Sears in spite of falling sales and limited capital
spending, without saying how he plans to do it.
"As we look ahead, I want there to be
no doubt about one thing: It is certainly our intention to grow
Sears Holdings," Lampert wrote. "Some commentators have asserted
that we want to shrink the company, but that is simply not so. No
great company would aspire to become smaller, and we certainly do
not."
Fashioned after legendary investor
Warren Buffett's storied annual shareholder letters, Lampert's
dispatch spanned a wide range of business topics, from executive
compensation to litigation reform to pension reform.
He held up rival J.C. Penney Co. as a
model for a turnaround and lamented Sears' lagging margins and
sales-per-square-foot performance compared with rivals Target Corp.,
Kohl's Corp. and Home Depot Inc., among others.
As Sears aspires for "disciplined
growth," cost cuts will continue, according to the letter.
"Just as it is important to prune a
tree or a garden or even a wardrobe, it is critically important to
prune a company, not as a one-time event, but on an ongoing basis,"
Lampert wrote.
He cited the lawn and garden and home
fashions businesses as categories where the company failed to
perform. Sears also continues to struggle to find the right formula
for Sears Grand, the freestanding stores that sell everything from
milk to refrigerators. The stores, many former Kmart stores, are
designed to compete with Target and Wal-Mart and attract shoppers
who avoid the malls.
On the bright side, Lands' End and
the home-services businesses are two solid profit generators. And
Sears turned around the decline in apparel sales that happened in
2005 when Sears veered off into too-trendy clothing.
Since engineering the combination of
Sears, Roebuck and Co. and Kmart Holding Corp. into one company in
2005, Lampert has steadily boosted Sears'
profitability by cutting jobs and keeping a tight reign on budgets.
Capital spending for the fiscal year just ended totaled $474
million, half of what Sears spent on its own before it was combined
with Kmart.
Sears shares rose 45 percent in 2006
on the hope that Lampert would put his much-heralded investment
acumen, previously reserved for his elite hedge fund, to work for
Sears shareholders. The stock hit a record high of $189.97 last
month.
"Lampert does believe he's
superhuman," said Mohnish Pabrai, managing partner at Pabrai
Investment Funds, an Irvine, Calif.-based hedge fund with $400
million under management and no Sears shares. "I believe he's at
least near superhuman, but he's got his work cut out for him. He
will need every one of those superhuman skills to turn this ship
around."
In the quarter, net income rose to
$820 million, or $5.33 a share, from $648 million, or $4.03, a year
earlier. Total revenue increased slightly, to
$16.29 billion, from $16.09 billion a year ago, due to an additional
week of sales.
Full fiscal year net income was $1.49
billion, or $9.57 a share, compared with $858 million, or $5.59 a
share, the previous year. Revenue was $53.01 billion, up from $49.12
billion in fiscal 2005.


Sears Profit Increases 27%
By James Covert - Wall
Street Journal
March 2, 2007
Sears Holdings Corp. said fiscal
fourth-quarter profit rose 27% on a modest sales increase, with the
company citing improved margins on apparel at its Kmart and Sears
chains as well as an added week during the fiscal year.
The results for the quarter ended
Feb. 3 were near the high end of a forecast the company gave in
January.
But shares of the Hoffman Estates,
Ill., retailer were down $4.18, or 2.3%, at $176.07 in 4 p.m.
composite trading on the New York Stock Exchange, after Sears said
it had about $3.3 billion in cash on its balance sheet, less than
expected because of lower-than-expected January sales.
Same-store sales, or sales at stores
open at least a year, dropped 3.1%, weighed down by the company's
U.S. Sears stores. The company said competition cut into its core
appliance business, while improved women's fashions, as well as a
focus on profits rather than sales, fueled a gain in operating
income at the Sears and Kmart stores.
Sears's cash position is watched
closely because the company has authorized Chairman Edward Lampert
to throw excess cash into investments that are unrelated to the
retail operations.
Sears said U.S. inventories at the
end of the quarter were 9.8% higher than a year earlier.


Sears'
Lampert rails, reflects on challenges
'No great company would aspire to become smaller,'
letter states
By Jennifer Waters,
MarketWatch
March 1, 2007
CHICAGO (MarketWatch) -- Sears
Holdings Corp. Chairman Edward Lampert, who doesn't typically talk
to his shareholders or Wall Street analysts, on Thursday used his
second annual earnings letter to rebut criticism that the retail
company is shrinking and to expound on other issues that have been
bugging him.
In tandem with reporting sharply higher fourth-quarter profit,
Lampert talked candidly about the challenges the operator of Sears
Roebuck and Kmart stores dealt with last year and what it faces this
year.
Sears Holdings shares (SHLDsears
hldgs corp com SHLD ) moved lower by 2.3% to $176.07 Thursday.
The company turned a profit of $820
million, or $5.33 a share, compared with
$648 million, or $4.03 a share, a year ago. The results include the
vagaries of financing and investing actions, rather than reflecting
only the company's core operations. On the
basis of earnings before interest, taxes, amortization and
depreciation, or EBITDA, Sears' domestic operations improved margins
to 6.8% of revenue, compared with a year-earlier 5.3% of revenues.
That was a notable jump, but it lagged rivals'.
In his missive, Lampert -- a renowned
financier who acquired Kmart in bankruptcy, later using its richly
valued stock to buy Sears, and who has labeled Sears Holdings a $53
billion startup -- said that the year was full of ups and downs,
including the trouble the company faced in figuring out how best to
squeeze profit out of the off-mall Sears Grand format.
"It is absolutely clear to me that we
had it within our capabilities to overcome the fourth-quarter
headwinds, had we executed better within a number of our
businesses," he wrote in a filing with the Securities and Exchange
Commission. Appliance sales -- an important category for the Sears
Roebuck stores -- were off in the quarter, as were lawn and garden
and home fashions for the year.
"We have not yet found the right
formula for Sears Grand as an off-mall offering for Sears," he
added. "We are aware of the success of our off-mall competitors in
many of our core businesses. We remain convinced that this
represents a big opportunity for Sears Holdings, and we continue to
work at identifying the right formula for success off-mall."
Overall, however, Lampert seemed
pleased with the direction in which the retail operations are
marching. Lands' End, for example, raked in record profit from its
traditional catalog, online and bricks-and-mortar sales channels and
is improving significantly as a unit in the Sears stores.
The home-services business, which
runs the gamut from furnace installations to carpet cleaning, also
reaped record rewards. "Home services is not only a highly
profitable business for us, but also an important strategic asset as
it provides a point of differentiation from many of our
competitors," the chairman said.
Lampert denied that he's shrinking the business, as many analysts
assert, but that's he's building a better base for growth.
"No great company would aspire to
become smaller, and we certainly do not,"
Lampert said. "To this end, we have set out to improve the
profitability of our business model. Our objective is disciplined
growth."
That includes risky investments, such
as controversial total-return swap deals, but he bristled at the
notion that companies shouldn't gamble. "Every company takes risks
every day," he wrote. "Indeed, business is about managing risk.
"We try to manage risk in an
effective way -- whether it is in our investment decisions, our
real-estate decisions or our product-line decisions -- and we are
prepared to take risks where we believe the probability of success
justifies the investment."
Deutsche Bank analyst Bill Dreher
said Lampert wants to "avoid profitless prosperity."
'Trapping'
money
Lampert's also irritated that the
ratings agencies haven't yet graded Sears Holdings. "We believe
Sears Holdings is an investment-grade company; the lack of response
by the agencies is puzzling and is certainly something we continue
to hope will change."
He used his missive to complain again
this year about the Pension Protection Act and added grievances
about lawyers' rapidity in filing suits against retailers.
Sears Holdings, which has one of the biggest legacy pension funds in
the United States, contributed $318 million to its plan last year
for total funding of more than $4.5 billion. But Lampert doesn't
believe he should have to fully fund the pension plan to meet
current and future retirees because it is "trapping" money that
could be invested elsewhere.
The pension act calls for full
funding of pension plans within seven years, while Sears is "funding
90% of the obligation to avoid creating a pension surplus," Lampert
said. "Surpluses are undesirable because they effectively 'trap'
assets: Once amounts are contributed to a pension plan, it is
extremely difficult and costly to recapture them, even if the plan
later becomes overfunded."
He also railed against the pace of
litigation reform, accusing attorneys of filing suits against
businesses like his in hopes that cases will be settled for heady
sums rather than dragged through the courts.
"We must develop rules that limit the
ability of plaintiffs' lawyers to game the system to collect
millions of dollars for a frivolous case," according to Lampert. "We
must make parties who swing for the fences in the face of
countervailing facts and law pay for their decision to do so when it
is unsuccessful -- a loser-pays system.
"Of course," he conceded, "the truly
aggrieved ought to be fairly compensated; but in today's system the
big winners too often are the lawyers." Finally,
Lampert's message included as a help-wanted advertisement of sorts.
Noting that he's building a "strong bench of leaders," he
said Sears Holdings is a "great place for people seeking a challenge
and a chance to succeed."
"We invite anyone with integrity,
smarts, a strong work ethic and a team-based commitment to winning
to come join us. I have always been comfortable making bets on
people, judging them based on results rather than age or
experience."
Jennifer Waters is a reporter for
MarketWatch based in Chicago.


Julian Day Speaks
By Nathan Vardi -
Forbes.com
February 27, 2007
RadioShack's chief executive has
outlined a four-point turnaround plan for the struggling retailer
that places little emphasis on sales growth.
Sales "are the lifeblood of a
company," said Julian Day in his first detailed comments since
taking over at RadioShack in July. "Sales in themselves are not the
goal. What we believe is that we must not sacrifice profitability to
drive top-line sales."
Day's four-point plan includes
working to improve the in-store experience for customers, increasing
gross profit dollars, continuing to manage expenses and only
investing in projects that maximize returns. Day also reiterated
that RadioShack's first-quarter revenues would weaken. "Our top-line
performance for the first quarter will be challenging," he said.
RadioShack's stock rocketed up 12% in
trading following the call and the release of 2006 fourth-quarter
and full-year financials. The company reported fourth-quarter
earnings today of $84 million, or 62 cents a share, beating analyst
estimates. In a press release, RadioShack trumpeted "a 65% increase
in reported net income," but those fourth-quarter earnings look less
impressive, up only 5% or so, when accounting for a special $62
million inventory write-down charge RadioShack took in the fourth
quarter of 2005.
RadioShack's newly released
financials continue to betray the company's eroding competitive
position, as fourth-quarter revenue slid 13% to $1.5 billion. Sales
at RadioShack for the full year declined 6% to $4.8 billion, and
2006 comparable-store sales were down 5.6% versus calendar year
2005.
RadioShack has been in a terrible
funk because its stores--close and convenient for most Americans
looking for a trusted name in consumer electronics--have
increasingly seemed irrelevant due to big-box retailers.
Companies like Best Buy and Wal-Mart
Stores, which offer one-stop shopping and deep discounts, have
simply hammered RadioShack's traditional model.
RadioShack's key wireless products business has long been
deteriorating.Then, a year ago, just as a new 18-month turnaround
plan was being announced, the company's chief executive, David
Edmondson, resigned after it was revealed that he had lied about his
academic credentials on his resume.
Day was brought in because of his
past turnaround successes. In the 1990s, Day helped revive Safeway
as chief financial officer of the company. He took over as chief
executive of Kmart Holding when the discount retailer was in
bankruptcy court in 2003 and presided over a stunning re-emergence.
Day took over a turnaround plan
sketched out by his predecessor, which included closing 505
underperforming corporate-owned stores, consolidating distribution
centers and laying off employees from corporate headquarters.
Day's efforts have thus focused on improving profitability at
RadioShack's 4,500 corporate-owned stores and 778 kiosks.
RadioShack's stock has gained 85% since Day took over.
Still, Day has yet to articulate a
vision to make RadioShack a relevant player in the consumer
electronics business. The company's new leader struggled on Tuesday
to respond to questions pressing him for a strategy that would boost
same-store sales.
"They performed well for the fourth
quarter with the maximizing profit strategy," said Edward Mui, an
analyst at CreditSights. "We are still concerned about the top-line
growth strategy, which we felt was kind of lacking--there is clearly
no laid-out plan for growing the top line."


Sears
Profit Rises 27% on Increased Apparel Sales
By Lauren Coleman-Lochner
-Bloomberg.com
March 1, 2007
Sears Holding Corp., the largest U.S.
department store company, said fourth-quarter profit climbed 27
percent, exceeding analysts' estimates, after the retailer sold more
apparel.
Net income rose to $820 million, or
$5.33 a share, from $648 million, or
$4.03 a share, a year earlier, the Hoffman Estates, Illinois-based
company said today in a statement. Revenue rose 1.3 percent to $16.3
billion.
Profit was helped by its home
services unit and improved apparel sales at both Kmart and Sears
stores. Chairman Edward Lampert has boosted earnings at the expense
of sales at older stores by limiting discounts and cutting back on
store remodels. A hedge fund manager, he's used the company's cash
to make investments and says he'll consider acquisitions outside
retail.
``I don't think anyone investing in
Sears is investing because it's a retailer,'' said Keri Spanbauer,
an analyst at Minneapolis-based Thrivent Investment Management, with
$67.5 billion in assets. ``You're investing in it because of Eddie
Lampert.'' Thrivent doesn't own Sears among its retail portfolio,
she said.
Sears has $3.3 billion in cash,
excluding its stake in Sears Canada Inc.
That was less than the $3.5 billion the company forecast in January.
``The balance sheet did not look as
strong as the company projected,'' said New York-based Gary Balter,
an analyst with Credit Suisse who has an ``outperform'' rating on
the stock.
Shares of Sears fell $5.34, or 3
percent, to $174.91 at 10:03 a.m. in Nasdaq Stock Market composite
trading. Shares have declined 6.1 percent in the past three days
amid a selloff of global equities.
Kmart, Sears
Kmart Holding Corp. and Sears,
Roebuck & Co. merged in 2005. The company has about 3,800 stores in
North America and sells exclusive brands including Kenmore home
appliances and Craftsman tools.
Excluding some expenses and gains
including investment losses and a tax benefit, Sears earned $5.36 a
share. Four analysts surveyed by Bloomberg on average estimated
profit of $5.16 a share.
"They set
high expectations, they beat the high expectations,'' said Scott
Rothbort, president of Millburn, New Jersey-based Lakeview Asset
Management, which counts Sears among its top investments.
"You have a core retail business, which
he's fixing up, and he's going to use the strong balance sheet of
that business to diversify Sears.''
Sales at stores open at least a year
fell 3.1 percent in the quarter, comprised of a 4.9 percent decline
for at Sears stores and a 0.9 decrease at Kmart. For the year,
same-store sales declined 3.7 percent
Sears has posted declining sales at
stores open at least a year in every quarter since Kmart and Sears
combined.
`Intent to Grow'
"I want
there to be no doubt about one thing: It is certainly our intent to
grow Sears Holdings,'' Lampert said today in a letter to
shareholders.
``Some commentators have asserted that we want to shrink the
company, but that is simply not so.''
Lampert, 44, said the company had
emphasized the profitability of its operations by closing stores and
reducing expenses.
"Our
objective is disciplined growth,'' he said. ``We do not want to grow
for the sake of becoming bigger.''
Lands' End merchandise saw a
``significant improvement'' in stores and posted record profit in
catalog and Internet sales, Lampert wrote. Lawn and garden and home
decor struggled during the year, Lampert said. Its Sears Grand
stores, standalone stores not located in malls, also are not
performing well.
Profit was reduced by $45 million, or
29 cents a share, after a Texas state court said Sears breached a
contract with bondholders by redeeming notes in 2004. The company
said it will appeal. The company also lost $17 million, or
11 cents, on investments in total-return swaps.
Swap Agreements
Total-return swaps are agreements in
which one investor makes payments based on any coupons and capital
gains or losses of an asset and the other makes fixed or
floating-rate payments. Sears earned $101 million before taxes in
the third quarter on swaps investing and said today its swaps are
worth less than $400 million.
Sears gained $25 million, or 17
cents, on a tax benefit, and $31 million, or 20 cents, from the sale
of Kmart's headquarters.
J.C. Penney Co., which like Sears
operates the bulk of its stores in malls, may be capturing customers
along with Kohl's Corp, Spanbauer said. Both have prospered by
offering their own brands of designer clothing and home goods.
J.C. Penney, the third-largest
department store company, on Feb. 22 said fourth-quarter net income
fell 13 percent to $477 million after a year-earlier tax benefit.
Profit from continuing operations beat analysts'
estimates. Same-store sales rose 2.2 percent. Kohl's reports
later today.


Federated Plans
Corporate Name Change
Shareholders to Vote on Conversion to Macy's Group, Inc.
Company News Release
February 27, 2007
CINCINNATI--(BUSINESS WIRE)--Feb. 27,
2007--Federated Department Stores, Inc. (NYSE:FD) (NYSE Arca:FD)
today announced that its Board of Directors will ask shareholders to
change the company's name to Macy's Group, Inc. A vote to amend the
corporation's charter to accommodate the new name will be conducted
in conjunction with Federated's Annual Meeting on May 18, 2007.
If approved, the company will be known as Macy's Group, Inc.,
effective June 1, 2007.
"Macy's Group is a name that more accurately reflects the
transformation of our business in recent years. Today, we are a
brand-driven company focused on Macy's and Bloomingdale's, not a
federation of department stores," said Terry J. Lundgren,
Federated's chairman, president and chief executive officer. "By
aligning our corporate name with our largest brand, we will increase
the visibility of the company with customers, leverage the
world-famous Macy's brand name, and get more credit for our
accomplishments in the marketplace.
"Macy's Group is the appropriate name for our company, given that
about 90 percent of our sales involve the Macy's brand. That said,
Bloomingdale's is - and will remain - a very important part of the
company. Becoming Macy's Group will in no way limit or constrict us
from growing in any direction in the future," Lundgren added.
Federated Department Stores, Inc. was originally chosen as
the company's name in 1929 by a group of family-owned department
stores that joined together under a corporate holding company
umbrella.
Federated became an operating company in 1945, and its portfolio
over the years has included various regional department store names.
In 2005 and 2006, all regional nameplates
were converted to Macy's. The company today operates only Macy's and
Bloomingdale's stores, with both brands expanding nationwide.
Federated, with corporate offices in Cincinnati and New York, is one
of the nation's premier retailers, with fiscal 2006 sales of $27
billion. Federated operates more than 850 department stores in 45
states, the District of Columbia, Guam and Puerto Rico under the
names of Macy's and Bloomingdale's. The company also operates
macys.com, bloomingdales.com and Bloomingdale's By Mail.


2007 Break-Up Values: Sears $205 or $325?
(Current Price $187.65)
By Ryan
Barnes. Edited By Douglas A. McIntyre - 24/7 Wall St.
February 26, 2007
Sears Holding Corp. (SHLD)
Price $ 187.65;
Break-up Value $205(1), $325(2)
Sears Holding has a few things going
for it, and a few things going against it. Eddie Lampert and real
estate are both big pluses. Sears and Kmart, as stores and as
brands, are both minuses. Lampert is generally considered one of the
top ten investing minds at the helm anywhere today, having put up
crazy-sounding returns like 30% annualized over a 17-year period at
his hedge fund. But can a break-up value include the value of a
manager¹s ability to generate investment returns? Our analysis of
Sears Holdings Corp. will try to answer the question, or at least
dress it up real nice and send it back to you.
Much has been made of Lampert¹s
Buffett-molded, value-laden approach to running Sears Holdings since
the Kmart ³merger² in 2005. Sears being bought out by a third party
in a private equity deal is laughably impossible, as Chairman
Lampert owns over 40% of SHLD stock at present, and he was known as
a lethal shareholder activist before coming to his current
post. Nobody is getting his shares, at
least not as long as he¹s able to manage the assets and who in
their right mind would really want to detach him from that job?
By all accounts he¹s been doing a fantastic job, adding over $110
million in income last year from investing activities, and that was
off a relatively small asset base. No, any major shakeup in the
asset and operating structure will be thought up and spearheaded by
Lampert himself.
Buffet has said in Berkshire¹s
letters for years that he wouldn¹t buy back stock unless it was
trading at a massive discount to intrinsic value. Since SHLD bought
back some $400 million in the first quarter of 2006 and 289m in the
last, you better believe that when Lambert crunches the numbers,
that massive discount is there.
Investors rarely think of retailers
being classic cash cow business models, and rightly so. The margins
just aren¹t there. So retailing is taught to be a volume story,
where someone like Wal-mart becomes a winner by outselling everyone
on the planet. But consider the scenario in play at Sears Holdings.
Kmart is the worse brand, but its
locations are what retailing is all about now the ³big box² store.
Sears has the bulk of the real estate, but it¹s mostly stuck at the
end of shopping malls. So start moving the Sears product
- the Kenmore and the Craftsman and the Lands End into the
preferred big box Kmart stores (a.k.a. Sears Essentials, or Sears
Grand or whatever they¹re called these days), while simultaneously
paring off the Sears real estate as you can, using the cash
infusions along with predictable, if not growing, cash flows from
retail operations to fund an investing unit run by Lampert.
And given that retailing is spinning
off $50b plus a year in sales, every extra basis point that Lampert
can squeeze out of operating margins amounts to a whole lotta¹ extra
cash to invest. Sears Holdings squeezed out 600 of them last year,
bringing operating margins back in line with peers at around 5%. He
shouldn¹t try, and we shouldn¹t expect, too much more improvement to
be had.
The ironic thing is that the
Berkshire Hathaway textile company that Buffet used to provide his
beginning cash flow was methodically buried after years of avoiding
capital expenditures of any kind. If he tries to pinch too many
pennies, Lampert is likely to do the same thing over at Sears
Holdings. For our analysis, we¹re going to assume that most of the
operating performance improvements have peaked, and that the story
going forward is how much money Lampert can put safely into the
investment pool without cutting off blood flow to the retailing
business.
To this end, we have calculated the
value of the Sears real estate and the run-rate in operating cash
flow that would be left over after the hypothetical sale of these
assets. The real estate, comprising over 450 Sears stores, would
take a couple of years to sell off at reasonable rates.
The scattered sales of 2005 were done
at nearly $125/sq ft, levels almost unheard of and reflecting their
status as truly prime properties. More moderate estimates would call
for the remaining real estate to go for in the range of $70-$100/sq
ft. Our estimates will use the mid-point of $85, giving us a value
of $11.9 billion based on last reported square footage figures.
Figure Lampert to use part of these proceeds to whittle down debt to
minimal levels.
The loss of the revenue from these
stores will obviously cut revenue and op income figures, but based
on a 5% operating margin the remaining 2,900 stores (not including
Sears Canada) would still generate over $2b per year in operating
income for investment use.
As for Sears Canada, now 70% owned by
Sears Holdings, the stock has soared on the takeover attempt, with
Sears Holding¹s share currently worth over $2b at market prices. To
account for this we won¹t count Sears Canada¹s operating results in
our analysis.
So what are we left with? We¹ve got a
poorly-performing retailer with flat sales at best, only deserving
of a .4 or .5 P/S multiple (or $18b), and one of the most
sought-after money managers in the world sitting on potentially
$13 billion in liquid assets.
This takes us back to the original
question of whether a money manager deserves their own break-up
value. If you are in the camp that says no, then the total break-up
value of the company is just north of $205 bucks per share, and
Lampert is treated like any other executive. If, however, you think
the guy can deliver 20% or so returns on his assets annually, you¹ll
be interested in a break-up value that instead of cash includes an
investment portfolio/hedge fund at a PEG of 1 (much less than
Fortress Group) and gives a total-breakup
value of $325/share. The question may be left unanswered for now,
but it appears there¹s some solid upside either way.
Ryan Barnes
Ryan Barnes has over 10 years¹
experience in portfolio management and investment research, covering
equities, fixed income, and derivative products. Ryan spent the past
5 years working as an institutional trader & manager for high-net
worth investors, working with Merrill Lynch, Charles Schwab, Morgan
Stanley, and many others. Ryan is currently working as a writer and
financial modeling consultant on hedging and capital appreciation
strategies, and does not own securities in the companies being
covered.


Crittenden
Is Named Citigroup Finance Chief
He Has Background Investors Demanded;
Is He CEO Successor?
By Clint Riley
- Wall Street Journal Online
February 26, 2007
Citigroup Inc., an institution
struggling to match the financial and stock performances of
competitors, named Gary L. Crittenden, a veteran finance executive
with experience in restructuring, as chief financial officer.
He will report directly to Charles
Prince, chairman and chief executive officer, effective March 12.
Mr. Crittenden is the chief financial
officer and executive vice president at travel and
financial-services firm American Express Co., which he joined seven
years ago.
Mr. Crittenden, 53 years old, has
precisely the kind of experience Citigroup went looking for a little
more than a month ago when it moved 42-year-old Sallie Krawcheck out
of the finance chief's post and into a job as head of the bank's
global wealth-management division, after the abrupt ouster of that
business's chief.
In joining Citigroup, Mr. Crittenden
positions himself with five other senior executives inside the
company to potentially succeed Mr. Prince. The others are: Manuel
Medina-Mora, head of Citigroup in Latin America; Tom Maheras and
Michael Klein, co-presidents of the corporate and investment bank;
Ajay Banga, head of the international consumer business; and Ms.
Krawcheck, who top executives maintain still is in
contention, although investors and analysts view her almost 2
1/2-year tenure as finance chief as
less than stellar.
Mr. Crittenden will join Citigroup as
investors continue to question whether Mr. Prince is the right
person to lead the world's largest bank by market value. Some
investors speculated during the company's search for a finance chief
that the bank needed to find an outsider who could immediately
succeed Mr. Prince. Several large investors told the company they
wanted Citigroup's next finance chief to have deep experience in
managing the balance sheet of a large financial-services firm,
according to two people familiar with the search.
Unlike Ms. Krawcheck, who spent much
of her career as a top Wall Street research analyst before joining
Citigroup, Mr. Crittenden is a pure finance executive. Before
joining American Express, he served as the chief financial officer
of Monsanto Co. (now Pharmacia Corp.), a world-wide agricultural
concern, and Sears, Roebuck & Co., whose credit-card portfolio is
now owned and managed by Citigroup.
Mr. Crittenden will be expected to
help the bank navigate a difficult interest-rate environment for
financial institutions, as well as manage the company's exposure to
declining credit quality in its loan and credit-card portfolios.


Allstate sets
CEO's salary at $960,000
By Becky
Yerak - staff reporter - Chicago Tribune
February 23, 2007
Allstate Corp. has approved 2007 base salaries
for top officers, including $960,000 for Thomas Wilson, who
became chief executive for the Northbrook-based insurer last
month, according to a company regulatory filing Thursday.
Chief Financial Officer Danny Hale was awarded
a base salary of $609,312, and Eric Simonson, president of
Allstate Investments, was awarded a base salary of $625,248.
The base salary of Edward Liddy, the former
CEO who remains chairman, remains unchanged at more than $1.1
million.
The salaries will take effect April 1, except
for Wilson's, which became effective when he took the top job on
Jan. 1.
The annual proxy statement, which has the most
comprehensive executive compensation information, will be filed
in a few weeks, Allstate spokesman Mike Trevino said Thursday.
Liddy also received 78,709 restricted shares
of stock, valued at $4.9 million, and 234,936 stock options,
according to a separate filing made Thursday with the Securities
and Exchange Commission.
Wilson was awarded 22,385 shares of restricted
stock valued at $1.4 million and 262,335 options, according to
another of the approximately 15 SEC filings Allstate made
Thursday.
The restricted stock units, based on a price
of $62.24 a share, vest in 2011.
Shares of Allstate closed at $62.01, up 18
cents, on the New York Stock Exchange.


Robert W. McConnell Jr., retired Sears Eastern Territory legal
counsel, dies at 88
Philadelphia Inquirer
February 22, 2007
Robert W. McConnell Jr., 88, a lawyer
and community activist, died of heart failure Feb. 17 at Bryn Mawr
Hospital.
Mr. McConnell lived in Rosemont
before moving last fall to Waverly Heights, a retirement community
in Gladwyne.
From 1961 until retiring in 1987, he
was eastern territory legal counsel for Sears, Roebuck & Co.
Previously, he was general counsel for American Waterworks in
Philadelphia; an associate with the Dechert law firm in
Philadelphia; and law clerk for the chief justice of the
Pennsylvania Supreme Court.
Mr. McConnell graduated from
Frankford High School and earned a bachelor's degree from Haverford
College. He earned a degree from the University of Pennsylvania Law
School, where he edited the Law Review.
While serving in the Army during
World War II, he contracted polio and was in an iron lung for a
year. He recovered, his son, Geoffrey said, and was assigned to the
State Department to edit a newsletter to educate German prisoners of
war about democracy.
Mr. McConnell was a volunteer with
the Main Line chapter of the American Red Cross. He served on the
boards of Ludington Library in Bryn Mawr and Horizon House, a
Philadelphia agency for the homeless and for adults with addictions
and mental disabilities. He was a trustee and a deacon at Bryn Mawr
Presbyterian Church. For 50 years he was an active member of the
Union League in Philadelphia.
Mr. McConnell's wife of 61 years,
Jane Royle McConnell, died in October. In addition to his son, he is
survived by daughters Daphne Graham and Alexandra; and three
grandchildren.
A memorial service will be at 11:30
a.m. tomorrow at Bryn Mawr Presbyterian Church, 625 Montgomery Ave.
Bryn Mawr.


Rod
Birkins Joins QVC as Senior Vice President
QVC News Release
February 21, 2007
WEST CHESTER, Pa., Feb. 21 /PRNewswire/
-- QVC, Inc. announced today that Rod Birkins has joined the company
as Senior Vice President of Global Sourcing and Design &
Development, effective immediately. The position was previously held
by Bob Ayd who was promoted to Chief Merchandising Officer in
October 2006.
In his new position, Birkins will
manage the company's design and sourcing team. He will also be
responsible for crafting and implementing a strategy for driving and
sustaining long-term growth. Additionally, he will be responsible
for maximizing sourcing efficiencies and broadening sourcing for the
company's various merchandise categories.
Birkins brings more than 30 years of
merchant and supply chain experience, most recently with Sears,
Roebuck and Co., where he served as President of Sears Buying
Services. In this role, Rod was responsible for all sourcing,
quality control, legal compliance, technical design, and
international office operations. Previously, Birkins served as
President of JCPenney Purchasing Corp., where he was responsible for
all sourcing and international office operations.
"Rod has a unique understanding of
the overall retail process - from design inception to final sale to
the customer. QVC will also benefit greatly from his expertise in
international sourcing, quality control, offshore operations, and
management of large diverse groups of people," said Bob Ayd, to whom
Birkins will report. "Rod's proven history of increasing sales,
improving operational efficiencies, and driving profits using
entrepreneurial and creative approaches will be of tremendous value
in his new role."


And on this floor, a comeback
Recent success of department stores shows reports of their impending
demise were greatly exaggerated
By Jayne
O'Donnell, USA Today
February 21, 2007
When Federated Department Stores CEO
Terry Lundgren graduated from college in 1975, he had 13 job offers,
including one for a good-paying position at IBM. When he took a job
as an executive trainee at Bullock's department stores, his roommate
said he was crazy: Department stores were dying.
When Lundgren left Neiman Marcus in 1994 for Federated,
friends again questioned why he would stick with a "dinosaur
industry."
Lundgren has an answer for the
naysayers: "I say, 'Listen, we're doing $27 billion in sales.
Someone is coming to these stores.' "
Department stores are on a roll,
recently trouncing the specialty stores that were supposed to be the
winners in a long-running retail battle. The department
store/specialty store rivalry dates to the growth of regional malls
in the late 1980s and early '90s, when the smaller specialty stores
filled in the spaces between the department store anchors.
More recently, department store
sales, led by Federated, Nordstrom and Neiman Marcus, have been
climbing. Meanwhile, specialty stores, including Talbots, Ann
Taylor, Chico's and the beleaguered Gap, have been stumbling.
There are exceptions among specialty
stores. Luxury and teen retailers continue to shine. Retail analyst
Jennifer Black cites Coach, Abercrombie & Fitch and J. Crew as
examples of retailers that know their customers and are largely
immune to economic downturns.
But analysts and consumers agree
that, as usual, it comes down to product.Some specialty stores have
erred by going either too dowdy or too trendy, while department
stores have made the most of their square footage by adding more
designer and private-label merchandise to distinguish their
offerings.
Department stores have "done a really
good job focusing in on how to make their assortments more
compelling," says Michelle Bogan, a retail strategist at global
consulting firm Kurt Salmon Associates. Some "specialty stores
started to rest on their laurels, thinking people would keep coming
if they just kept doing what they were doing. But if the customer
has a better option, that's where she's going to shop."
"The department stores are using some
exciting new vendors, while also keeping the old ones, and they kept
the pricing affordable and the quality good," says Nanci Lee Mora, a
frequent shopper and former Bloomingdale's manager from Los Gatos,
Calif. "The smaller stores have become boring, (and) their prices
are too high."
Mora, who wears petite sizes, says
she used to frequent Chico's, Talbots and Anthropologie but is now
particularly fond of Macy's, where she can shop both for higher-end
designers and in the juniors department. "Specialty stores do not
offer the variety, prices or size variation that Macy's or the other
department stores offer."
'Everything that I need'
Talbots was among Soroya Pierre-VanArtsen's
favorite stores when she was single. Now that the Grand Rapids,
Mich., aerospace industry accountant is a working mom, she sticks
mostly to department stores, especially Macy's and Lord & Taylor. "I
can find everything that I need for the entire family in one store,"
Pierre-VanArtsen says. "It's definitely a time saver."
Department stores have an easier time
compensating for problems such as the unseasonably warm weather that
battered cold-weather clothing sales late last year, says Ann Taylor
spokeswoman Maria Sceppaguercio. She says having to discount
cashmere scarf sets and other winter wear, which makes up about half
of Ann Taylor stores' merchandise around the holidays, contributed
to their disappointing sales. "Department stores carry a much
broader range of products ‹ men's, women's, children's and
housewares ‹ and have a lot of other places where they can make up
for what they're not selling," she says.
Among department stores leading the
current bounce-back:
€Nordstrom. Spokeswoman Deniz Anders
says Nordstrom, which has had growth in same-store sales for the
past five years, never really was in a slump.
Still, Black notes that Nordstrom's women's apparel hadn't kept pace
with growth in the shoe, children's and men's departments over the
past few years, a situation Nordstrom acknowledges.
"Any time we go through challenges in
any part of the business, it's a chance to look at things in a new
light," says Pete Nordstrom, president of merchandising and a
great-grandson of the founder. "The relative struggles motivated us
to dig deep and get after it again."
Black says the women's apparel
turnaround is almost complete, and Nordstrom is "stealing market
share from the huge group of specialty retailers who have not been
trend-right."
€Federated. Last September, all of
the remaining May department stores owned by Federated became
Macy's, creating an 860-store retail powerhouse. Now, Lundgren says,
"We have more shots at encouraging customers to try us," and the
company's same-store sales increases of 4.4% and 8.6% for December
and January, respectively, suggest it's working. He also credits
brands such as Ralph Lauren and private-label merchandise, including
the recently launched Oscar de la Renta and Tahari lines that are
only for Macy's. Federated, which also owns Bloomingdale's, is now
the largest seller of Ralph Lauren in the country.
Renovations at Macy's stores have
helped. "Department stores, especially Macy's, used to take the
approach that 'We'll just put a lot of product in and let customers
sort it out,' but now they've pulled some things out and given a
clearer point of view on what the store is about," Bogan says. "It's
making department stores much easier places to shop."
€Neiman Marcus. The high-end
retailer, which also owns Bergdorf Goodman and teen retailer Cusp,
had comparable revenue growth for each of the last four years, with
more than 6% increases in quarterly same-store sales since July
2003.
Other retailers say one of Neiman's
biggest accomplishments is doing about as much business as rival
Saks while having less than half the number of stores. Neiman
credits its loyalty program, which begins offering rewards after
customers have spent $5,000, for some of its sales increases.
Members of the program spend 20 times more at the stores than
non-members.
€J.C. Penney. After a near-death
experience in 2000, Penney's is well into a comeback. CEO Mike
Ullman says the 1,000-store chain is one of the few department
stores with positive same-store sales every year. Same-store sales
were up 3.6% in January, 2.6% in December.
Ullman says Penney's is capitalizing
on its spot between Macy's and Kohl's to emphasize low prices and
high quality. He also says the chain has the largest department
store website owned by a retailer, has the only "big book" catalog
business and is the largest department store in terms of private
brand merchandising.
It hasn't been as merry at some of
the smaller stores:
Ann Taylor/Ann Taylor Loft.
Ann Taylor company's January same-store sales were down 10.2%, and
the previous few months were also bleak. Ann Taylor has acknowledged
missing the mark with some of its especially fashion-forward
selections at the Loft stores, which had to be heavily discounted.
The chain is predicting continued problems into spring at Loft until
it can reconfigure the percentage of trendy vs. classic clothes.
The company says it has been more
careful to buy what it thinks it can sell at full price so it didn't
need 40%-off sales mid-summer or last month. That meant the company
had lower same-store sales in January but made more money on what it
sold than it did a year ago.
Ann Taylor's "current spring
assortment is on trend and selling, and inventories are very clean,"
Black says. "We believe Ann Taylor is turning its business around."
Chico's and White House/Black
Market. Chico's same-store sales were down 3.5% in January and
down 2% in December. "Chico's went gangbusters so long, but it's
unheard of to have such a streak for such an extended period of
time," Bogan says. "Chico's is starting to get better market
saturation, but it will be just impossible to keep up double-digit
growth."
Black says the company has begun
improving the selections at Chico's stores and applauds White
House/Black Market's return to only black and white apparel. She
says Chico's "has a great management team," which will help the
company get back on track.
Talbots/J. Jill. Talbots,
which saw same-store sales decline 1.6% in the fourth quarter, is
now predicting growth in the "low single digits" for Talbots and
"mid-single digits" for J. Jill this year. The company has cut back
its expansion plans to 70 Talbots and J. Jill store openings this
year, down from about 90 new stores last year.
Some customers have noticed Talbots'
recent efforts to make apparel trendier, but because Talbots does
very little advertising outside of its catalogs, that message may
not have gotten to potential new customers.
"Baby-boomer women's closets are
already full," Black says. "They're not going to buy something
unless it stands out."
Devoted fans
Despite the downturn, specialty
stores have their devoted fans. Lisa Jones of Mariemont, Ohio, says
she often finds department stores overwhelming and catches herself
shopping for, say, towels when she sets out to find a dress.
"I can stay on track at a smaller,
specialty store," says Jones, who favors Ann Taylor Loft. "At the
holiday season, department stores are great, but after-season deals
can be found anywhere."
Lettie Corkhill says she has limited
time and doesn't like "to spend it flipping through rack after
rack."
"The specialty stores have a good mix
of merchandise without being overwhelming, and their sales are just
as good if not better than department stores," says Corkhill, who
lives in St. Louis.
Nobody's declaring the department vs.
specialty store battle over. "Part of what's happening is definitely
cyclical. From channel to channel, you will see peaks and valleys,"
Bogan says.
Over the years, Lundgren says, he was
warned the department store killers were first going to be catalog
retailers, then specialty stores, discounters Wal-Mart and Target,
TV shopping channels and online retailers. Indeed, some of the most
successful retailers have beefed up their websites and become
competitive in catalog sales.
But it still comes down to product.
"Customers don't make a big distinction Š as long as you offer a
compelling reason to be there," Pete Nordstrom says. "They just like
shopping where they can find the things they can want."


Medicare Benefit Appears to Slow Spending Growth on Drugs
By Christopher Lee -
Washington Post Staff Writer
February 21, 2007
Federal number crunchers said
yesterday that the new Medicare drug benefit appears to be slowing
the growth in national spending on prescription medicines because
the drug plans are negotiating lower prices with drug companies.
But the analysts also forecasted that
overall health-care spending would continue to rise and would
account for nearly 20 percent of the economy -- or more than $4
trillion a year -- by 2016. In contrast, health-care spending was
about $2.1 trillion in 2006, accounting for about 16 percent of the
economy. In 1985, it was just over 10 percent.
The findings provide new fuel for the
debate about whether Medicare could get better drug prices if the
government negotiated with pharmaceutical companies. Many Democrats
in Congress say it would, and the House has already passed
legislation requiring the government to use its negotiating muscle.
President Bush maintains that the current system achieves the best
prices, and he has threatened a veto.
The figures are being published today
by actuaries and economists at the Centers for Medicare and Medicaid
Services (CMS) in the journal Health Affairs. The figures cited in
the study for 2006 are forecasts as well because data are not
available yet, federal officials said.
Karen Davis, president of the
Commonwealth Fund, a nonprofit research institution, said the
projections show that the United States still has a serious problem
with rising costs despite a slowdown in health-care spending growth
in recent years.
"The cost problem isn't solved,"
Davis said. "In the 1990s we thought managed care was the solution.
In the 2000s we thought consumer-driven health care and higher
deductibles for patients was the solution. Now, when you look at
these numbers, you realize we've got to get serious about
transforming the health-care system."
Analysts said they expect to see that
spending on prescription drugs rose more slowly in 2006 because of
the Medicare Part D drug benefit that began last year. In the
program, private insurers negotiate prices with drug companies as
they compete to attract Medicare beneficiaries.
That has helped hold down prices even
as more seniors are able to get drugs, John A. Poisal of the CMS
said in a briefing. National spending on prescription drugs was
expected to rise to $214 billion in 2006, from $201 billion in 2005.
But that increase is 0.4 percentage points less than it would have
been without the new drug benefit, he said.
Several national polls have shown
that a majority of the public believes government negotiations would
hold down drug costs even more. A survey of 1,000 adults released
yesterday by AARP, for instance, found that 87 percent of
respondents -- including majorities of Democrats, Republicans and
independents -- supported allowing the government to use its
bargaining power.


Government
Pays Growing Share Of Health Costs
By Jane Zhang and Vanessa
Fuhrmans - Wall Street Journal
February 21, 2007
WASHINGTON -- As pressure grows for
the government to pick up more of the nation's health-care tab, new
data show its contribution is already at 45% and is expected to
approach 50% within 10 years.
The government's widening role in
financing health care stems from the recent expansion of Medicare to
include prescription drugs, the growth of relatively new initiatives
like the State Children's Health Insurance Program, increased
spending by enrollees in programs like Medicaid -- which covers many
of the sickest patients -- and cutbacks in employer-sponsored health
coverage.
Overall, health spending in the U.S.
is expected to double to $4.1 trillion by 2016, consuming 20% of the
nation's gross domestic product, up from the current 16%, according
to a new federal study. By then, the study predicts, the government
will be paying 48.7% of the nation's health-care bill, up from 38%
in 1970 and 40% in 1990.
The stark projections come amid
increasing ferment over health care in the states and Washington.
They could bolster the argument of some analysts that the U.S. is
creeping toward a single-payer system in a disorganized, piecemeal
way. Under such a system, the government essentially pays for health
care and covers the cost by collecting taxes and premiums.
In any case, the changing landscape
has already prompted some insurers to rethink their growth
strategies, at least in the short term, focusing more on the
government end of the market.
"We are moving incrementally away
from traditional sources of insurance, such as employer-based
coverage, to a system comprising more federal and state
government-provided health care," said the study's authors, who work
for the agency that runs Medicare, the federal health program for
the elderly and disabled. Their projections are being published
today in the journal Health Affairs.
Health care has moved to the fore of
public debate recently, as several states have followed
Massachusetts's lead in fashioning plans to cover uninsured
residents through a combination of subsidies and new state pools
designed to make it easier for individuals to buy insurance. In
Washington, meanwhile, lawmakers across the political spectrum are
discussing the importance of expanding coverage for children, and
many Democratic lawmakers, as well as diverse coalitions of
businesses, insurers and health-care advocates, are talking up the
need for universal coverage.
But there are sharp differences about
how to get to universal coverage, and especially how to pay for it.
Some advocates of a free-market
approach warn that the U.S. is nearing a tipping point in the debate
between publicly financed and privately financed health care, and
urge the White House to press its market-friendly approach now --
before the 2008 elections. They fear a new Democratic president
might press for more government-centered solutions.
Indeed, Democratic presidential
contenders have pledged to make helping the uninsured a focal point
of their campaigns.
Medicare's drug benefit, introduced
in January 2006, increased the program's share of the nation's
prescription-drug spending to 22% last year from 2% in 2005. The
drug benefit, though subsidized by the federal government, is
offered through private insurers. Those private plans come in two
types: stand-alone prescription-drug
plans, which supplement traditional Medicare, and managed-care plans
called Medicare Advantage, which cover other benefits as well as
drugs.
Humana Inc., one of the biggest
providers of the new drug benefit, has made no bones about becoming
more government-focused. In the run-up to the drug benefit's launch,
Chief Executive Michael McCallister declared that Humana would "get
very heavily weighted toward the government space in terms of
earnings over the next couple of years."
Humana threw itself into the new
market by manning its own kiosks in Wal-Mart stores across the
country, hiring an army of sales agents and contracting with State
Farm Insurance Co. to help sell the drug plans. By the end of last
year, 4.5 million Medicare beneficiaries were getting their drug
benefits through Humana. That includes one million people who signed
up for Humana's Medicare Advantage plans, which are even more
profitable for the company.
Earlier this month, Humana said its
heavy bet on Medicare helped its fourth-quarter net income more than
double to $155 million. Its pretax profit from government business
alone more than tripled.
Robert Berenson, senior fellow at the
Urban Institute's health-care center, said the projected rise in
health spending in coming years means that the government should
organize various parties -- including public and private payers,
employers, workers, providers and consumers -- to discuss ways to
curb costs and reform the system.
"We need some kind of comprehensive
approach to control costs" that goes beyond merely shifting costs
among the payers, Dr. Berenson said. Among the reform options he
said should be discussed are a single-payer, government-run system;
an expansion of Medicare to cover younger people, starting with 55-
to 64-year-olds; and new limits on the use of high-tech medical
equipment.
Joseph Antos, a health analyst at the
American Enterprise Institute, a conservative think tank, said the
new pressures facing the government "translate into a big political
question: Can we continue on with the program the way it is now,
given continuing demand by the baby-boomer generation?" With
Medicare covering more people, the current public-private health
system will eventually be primarily a public-health system, and "at
some point Medicare will be the largest system," Mr. Antos said.
A lot of "volatility" underlies the
overall growth rate in health-care spending, including shifts in
whether public or private sources are paying the bills, said John
Poisal, who wrote the report with colleagues at the Office of the
Actuary at the federal Centers for Medicare and Medicaid Services.
"We will continue to face tough
questions about how we finance our health care bill," he said.
Americans' out-of-pocket spending is expected to grow to $440.8
billion by 2016 from $250.6 billion last year.
According to the study's projections,
Medicare spending grew by 22% to $418 billion in 2006, up from $342
billion in 2005. The study said the growth would slow to 6.5% this
year, due to scheduled cuts in payments to physicians and smaller
payment increases to Medicare Advantage plans. But because Congress
has already reversed the cuts in physician payments for this year,
the actual growth rate will likely be higher. The authors also
assume that by 2016, 32% of those eligible will be enrolled in
Medicare Advantage plans, up from 13.5% in 2005.
Federal and state spending on
Medicaid last year was estimated at $313.5 billion, roughly the same
as in 2005. Medicare now provides drug benefits for low-income
Medicaid enrollees, resulting in a 36% decrease in Medicaid drug
spending in 2006. Medicaid spending in several other areas, such as
hospitals and physicians, is also expected to grow at a slower pace,
because of slower enrollment and state cost-cutting. But spending on
some categories will grow sharply. The growth rate for home health
spending, for example, was an estimated 20% for 2006, compared with
14% in 2005.
Meanwhile, spending growth by private
insurance was estimated to have slowed from a peak of 9.5% in 2001
to a low of 4.7% in 2006.
With little overall growth in
commercial or private health insurance, other insurers have sought
to tap the market for government-financed health care.
That strategy has driven some of UnitedHealth Group Inc.'s biggest
deals in recent years.
In 2002, UnitedHealth bought
AmeriChoice Corp., a big Medicaid plan provider, for $560 million,
to become one of the biggest players in that market. In 2005, it
purchased PacifiCare Health Systems Inc., one of the biggest
Medicare players, for $8.1 billion just ahead of the launch of the
new drug benefit. It also campaigned hard to win a deal to sell
AARP-branded drug plans. UnitedHealth currently has 5.74 million
Medicare drug-plan members, more than any other insurer.
Drug companies also have profited
from the drug benefit. In the first seven months of 2006,
prescriptions funded by Medicare drug plans accounted for nearly 9%
of medicines bought in retail pharmacies, according to Verispan LLC,
a Yardley, Pa., firm that collects prescription data.
One of the biggest winners was
Bristol-Myers Squibb Co. Nearly 14% of U.S.
retail prescriptions for its drugs, particularly the popular blood
thinner Plavix, were financed by the Medicare drug benefit during
that period, according to Verispan. Medicare-funded prescriptions
accounted for more than 10% of AstraZeneca PLC's and Merck & Co.'s
retail prescriptions as well.


What shoppers want
By Sandra Guy –
Business Reporter – Chicago Sun-Times
February 20, 2007
A study that charts shoppers' attitudes toward
retailers reveals that CVS has captured more hearts than
Walgreens, and that Federated Department Stores, owner of
Macy's, has fallen to a three-year low.
The study, to be released today, shows that
shoppers seek top-line products and good customer service.
Today's shoppers are more powerful than ever
because they can order items online from companies worldwide,
and can inflict penalties on companies that fail to live up to
their expectations, said Claes Fornell, head of the American
Customer Satisfaction Index.
"Shoppers go elsewhere more quickly than in
the old days," Fornell said.
The University of Michigan compiles the
satisfaction index based on responses from people who have
bought goods at retail stores, e-retail sites and online auction
sites. The index is based on 15,000 surveys conducted in the
fourth quarter of 2006 in order to capture retailers' busiest
holiday season.
Walgreens' rating remained at 76 out of a
possible 100, but CVS gained 5.4 percent from a year ago to
score 78.
A Walgreen Co. spokesman said the
Deerfield-based retailer sees no significant difference in the
scores.
CVS Corp., embroiled in a battle to take over
benefits manager Caremark RX, has been opening new stores and
expanding its 24-hour drugstores in the Chicago region in the
last few years. Last year, the Woonsocket, R.I.-based CVS
acquired 60 Osco stand-alone drugstores from Albertson's, the
former owner of Jewel-Osco grocery chain.
Federated Department Stores saw its ranking
fall 4.1 percent in 2006 from the prior year, giving it a score
of 71. The ranking -- Federated's
lowest score since 2003 -- included both Macy's and
Bloomingdale's stores.
A department store that makes a large
acquisition, such as Federated taking over May Department
Stores, including Marshall Field's, usually has trouble
satisfying employees and customers in the first few years after
the transition, Fornell said.
A Federated spokesman said the survey is
incompatible with a 2006 study by the National Retail Federation
which showed Macy's as one of the top 10 retailers nationwide in
customer service.
Spokesman Jim Sluzewski said last year was one
of "profound changes," but added "we are hearing many, many
compliments from customers about the level of service at
Macy's."
Kmart and Sears store rankings remained
unchanged, with Kmart scoring the lowest at 70, and Sears
scoring in the middle at 73.
The leaders among department stores are Kohl's
with a score of 80 and J.C. Penney at 78.
Among grocery stores, Supervalu, owner of
Jewel-Osco, dropped 3.9 percent from 2005, to a score of 74.
Safeway, owner of Dominick's, jumped 4.2
percent to tie Supervalu at 74. A Safeway spokeswoman said the
Pleasanton, Calif.-based retailer's own research disputes the
findings and shows that Safeway has a much higher reputation for
customer service.
The top grocery ranking went to Publix Super
Markets, with a score of 83.


Wal-Mart Names 9
Cities for Jobs Plan
By Chuck Bartels –
Associated Press – Forbes.com
February 19, 2007
Wal-Mart Stores Inc. announced Monday
its plans for nine stores in areas in need of economic
revitalization and said it will use those stores to help other
businesses in the area develop.
Wal-Mart (nyse: WMT - news - people )
Vice Chairman John Menzer, who heads the company's U.S. operation,
was traveling to Indianapolis and Pittsburgh to announce that the
company is moving into neighborhoods in each of those cities where
commerce has faltered.
Menzer said Wal-Mart is working with
local chambers of commerce, business groups and minority-owned
businesses with the goal of guiding new suppliers and helping new or
existing shops thrive.
"We're looking at working families
that need us the most," Menzer said. "That's where we want to go."
As jobs are created around the new
Wal-Mart stores, tax revenue will rise and the neighborhood economy
will improve, Menzer said. Two of the stores are already open - in
Chicago and Portsmouth, Va.
In April, Wal-Mart Chief Executive
Lee Scott said the company planned to build 50 stores in areas with
high crime or high unemployment. At the store on Chicago's west side
and at the nine identified Monday, Wal-Mart will offer advertising
to the other businesses in local newspapers and through the in-house
audio feed in Wal-Mart stores.
At each of the 10 stores, five small
businesses will be picked each quarter for the special treatment,
the ultimate focus of which will be "how to take advantage of having
a Wal-Mart in your market," Menzer said.
Near the Chicago store - the first in
the city limits for the retail giant - Menzer said a number of new
businesses are under development nearby, including a coffee shop, a
drug store and a home improvement center.
"It could be any type of small
business in the area that would draw on our traffic," Menzer said.
The Lafayette Square site in
Indianapolis is to get a Supercenter, which is planned to open next
year. A Supercenter combines a Wal-Mart discount store with a
grocery store. A Supercenter is also planned for the site near
Pittsburgh, at East Hills, Pa. The company said a religious group
had urged new businesses to come into a former mall site. The new
Wal-Mart there is to open in 2009.
Pennsylvania Gov. Edward G. Rendell
was to be on hand at the Pittsburgh announcement and Indiana Gov.
Mitch Daniels was scheduled to be at the Indianapolis location.
Other stores announced Monday:
_Cleveland - a Supercenter is to open
in the fall at the site of a former steelyard. Other retailers are
to have storefronts in the development.
_Decatur, Ga. - the community outside
of Atlanta is to get a Supercenter in early 2008 at the site of a
former mall.
_El Mirage, Ariz. - a Supercenter is
to open during the summer near Luke Air Force Base.
_Landover Hills, Md. - is to be the
site of the first Wal-Mart store to open inside the beltway of
Washington, D.C. The store will be in Prince George's County at the
former Capital Plaza Shopping Center.
_Portsmouth, Va. - a Supercenter
opened last month in the city's midtown at an area targeted for
redevelopment.
_Richmond, Calif. - a Wal-Mart is to
open in the spring at a former department store location in the Bay
Area community.
_Sanger, Calif. - A Supercenter is to
open in the spring at a former commercial building in the community
near Fresno.

Joan Chow Joins ConAgra Foods
as Chief Marketing Officer
ConAgra News Release
February 16, 2007
OMAHA, Neb.--(BUSINESS WIRE)--ConAgra
Foods announced today that Joan K. Chow has joined the company and
assumed the new role of executive vice president and chief marketing
officer. She will report to company Chief Executive Officer Gary
Rodkin, and she will lead the company’s marketing function.
Until January 2007, Chow, 46, was senior vice
president and chief marketing officer of Sears, Roebuck & Co., where
she led all aspects of the company’s marketing efforts. Prior to
joining Sears in 1998, she spent seven years at Information
Resources, Inc., where she built top-performing client services
teams and led the development of a consumer-packaged goods trade
promotion planning tool for IRI customers. Chow began her career in
1986 at Johnson & Johnson Products, Inc. where she brought strong
results and market share gains as a leader of several product lines.
“Joan Chow is a multi-dimensional marketer with a
proven ability to lead across large organizations,” said Rodkin.
“She has in-depth experience in reaching consumers through a variety
of marketing mixes and channels, as well as critical expertise in
insights-driven marketing strategies. We look forward to Joan
applying her knowledge and commitment to results at ConAgra Foods.”
Chow earned her MBA from the Wharton School of the
University of Pennsylvania and her bachelor’s degree in linguistics
from Cornell University.
ConAgra Foods Inc. (NYSE:CAG) is one of North
America’s leading packaged food companies, serving grocery
retailers, as well as restaurants and other foodservice
establishments. Popular ConAgra Foods consumer brands include:
Banquet, Chef Boyardee, Egg Beaters, Healthy Choice, Hebrew
National, Hunt’s, Marie Callender’s, Orville Redenbacher’s, PAM, and
many others.


ConAgra
Foods Names Joan Chow Exec VP, Mktg Chief
Dow Jones Newswires
February 16, 2007
ConAgra Foods Inc. (CAG) on Friday said Joan Chow
has joined the company, taking on the new role of executive vice
president and chief marketing officer. Previously, Chow was chief
marketing officer of Sears Holdings Corp.'s (SHLD) Sears, Roebuck &
Co. division.


Merck to Pay $2.3
Billion in Tax Case
By Jesse Drucker- Wall
Street Journal
February 15, 2007
Merck & Co. will pay the federal government $2.3
billion to resolve roughly a decade of disputed back taxes, in one
of the largest publicly disclosed settlements between a U.S.
corporation and the Internal Revenue Service.
The agreement is the latest such high-profile
settlement between the IRS and a corporate taxpayer as part of a
general crackdown on tax shelters. In the fall, the IRS announced a
$3.4 billion deal with GlaxoSmithKline PLC to settle a dispute over
the tax treatment of transactions between the British drug maker and
its U.S. subsidiary. And the government has notched court victories
in the past year against General Electric Co., Black & Decker Corp.
and aerospace-products maker Coltec Industries Inc. over the use of
tax shelters.
The agreement between Merck and the government
covers taxes, interest and some penalties, settling three separate
disputes spanning from 1993 to 2006 that could have totaled at least
$3.8 billion, according to Merck's filings with the Securities and
Exchange Commission.
The biggest of the disputes involved a complicated
transaction dating back to 1993. At the time, Merck set up a
Bermuda-based subsidiary with a unit of British bank Abbey National
PLC, to which it transferred two lucrative patents for its
cholesterol-lowering drugs Zocor and Mevacor. Merck then paid the
subsidiary to use those patents. The payment stream allowed Merck to
allocate taxable income to Abbey within the partnership, while not
comparably reducing the income it reported to shareholders under
accounting rules. Because of differences between U.S. and United
Kingdom tax laws, Abbey never had to pay taxes on most of that
income either, effectively permitting it to disappear between
different tax jurisdictions.
The arrangement, internally code named "Project
Ryland," for a restaurant near Merck's Whitehouse Station, N.J.,
headquarters, was the subject of a September page-one article in The
Wall Street Journal.
The settlement announced by Merck could be bad news
for Dow Chemical Co., which is in litigation with the government in
U.S. district court in Baton Rouge, La., over its use of a nearly
identical partnership deal. There, the IRS and U.S. Department of
Justice claim the company improperly lowered its taxes by roughly
$130 million by shifting income to a consortium of European banks.
Dow says the arrangement was legitimate financing and is suing the
government to retain the money. Dow didn't return a call requesting
comment.
Merck said the $2.3 billion settlement represents
its expected "final net cash cost" from the pact. The agreement is
actually for $2.9 billion, the company said, but $1.2 billion is
interest, and therefore tax-deductible, and $200 million had already
been paid to the government. Of the total settlement, $100 million
represents penalties, which prompted some observers to point out
that Merck will still come out ahead.
"It's a huge settlement," said David Weisbach, a
tax-law professor at the University of Chicago. But the tiny portion
devoted to penalties "means there remains a strong incentive to
engage in shelters even if they end up not working. Without
effective penalties, they might as well take risky positions."
In an interview, IRS Commissioner Mark Everson
defended the agency's approach. Although he wouldn't comment on the
Merck case specifically, he said: "Any credible observer would admit
that we've strengthened our enforcement in the corporate arena and
high-income individuals." He added: "It's not cheap to keep
litigating something year after year....You could go for broke on
each and every case and litigate it until the end, but that is not
sound tax administration."
In a statement, Merck said it decided to settle "so
as to remove the uncertainty and cost of potential litigation."
Merck previously booked reserves for the items. It
said it doesn't expect the settlement to have a material impact on
2007 earnings, or to take any charges related to the settlement.


Wal-Mart
Adds to Changes Within Management Ranks
By Kris Hudson - Dow
Jones Newswires
February 15, 2007
Wal-Mart Stores Inc., which in recent
months has shuffled its merchandising and marketing executives,
unveiled changes within its online and strategy divisions.
Carter Cast, a top executive at the
retailer's walmart.com Web site subsidiary since 2002, has been
reassigned to oversee business strategy and strategic planning for
the U.S. stores division of nearly 3,500 supercenters, discount
stores and Neighborhood Markets. Succeeding Mr. Cast as chief
executive of walmart.com is Raul Vazquez, formerly the Web site's
chief marketing officer.
Both men will report to Eduardo
Castro-Wright, the head of U.S. stores who is spearheading an effort
to boost sales by tailoring merchandise in Wal-Mart's stores to the
tastes of each store's clientele.
"My interpretation of this is that
Eduardo has basically been doing the strategy role for the U.S.
[operations] on his own, and he needs some help," Bear Stearns Cos.
analyst Christine Augustine said.
During Mr. Cast's tenure at
walmart.com, he helped boost the unit's sales and lure more online
shoppers into Wal-Mart's stores. Wal-Mart declines to divulge
walmart.com's sales, but Ms. Augustine estimates the figure to be
between $1 billion and $3 billion. Walmart.com, based in Brisbane,
Calif., is a subsidiary of Wal-Mart.
The promotions of Mr. Cast and Mr.
Vazquez come after Wal-Mart in January shifted former Chief
Marketing Officer John Fleming into a top merchandising role and
announced the impending retirement of merchandising executive vice
president Doug Degn. The Bentonville, Ark.-based retailer also
shuffled several senior vice presidents in its merchandising
operation and narrowed executive vice president Claire Watts's
responsibilities to the apparel division.
Wal-Mart has estimated $344 billion
in sales for its latest fiscal year, including a 2% gain in sales at
stores open for at least a year. The retailer is set to release its
final results for the fiscal year on Tuesday. It expects to report
earnings per share for the fiscal year of $2.85 to $2.89.


Wal-Mart's
Radio-Tracked Inventory Hits Static
By Gary McWilliams –
Wall Street Journal
February 15, 2007
• The Issue: Wal-Mart has
pushed its suppliers to use RFID smart-tags on shipments to the
giant retailer in hopes of cutting labor and inventory costs, but
savings have been illusory.
• The Background: The
retailer's costs are climbing faster than rivals'. Wal-Mart needs a
new breakthrough to maintain its price advantage.
• The Bottom Line: Without a
demonstrable return on investment soon, suppliers may reduce their
involvement, crimping potential savings.
Wal-Mart Stores Inc.'s next leap
forward in ultra-efficient distribution is showing signs of
fizzling.
A pioneer in low-cost practices
widely copied by competitors, Wal-Mart has pushed its suppliers to
use exotic radio-activated tags to chop labor and inventory costs
anew. But tests using the tags aren't showing any savings, and
suppliers forced to invest in the relatively expensive technology
are grumbling.
Wal-Mart once hoped to have up to 12
of its roughly 120 distribution centers using the Radio Frequency
Identification, or RFID, technology by January 2006. But so far it
has installed the technology at just five, plus 1,000 stores.
Wal-Mart expects to add a further 400 stores this year.
The world's largest retailer needs
another breakthrough in its logistics operations, the main driver of
its pricing advantage. While its costs are still the industry's
lowest, rivals such as Target Corp. and CVS Corp. are catching up.
Wal-Mart's operating costs have risen sharply in recent years,
blunting its edge. Expenses rose to an estimated 18.4% of sales in
2006, nearly two percentage points higher than in 2001. In contrast,
expenses at Target and CVS rose less than one percentage point each
from 2001 to 2005, to 21.8% and 19.7%, respectively.
Wal-Mart declined to make an
executive available to comment on its RFID efforts. In response to
questions about whether it was saving money with the technology,
spokesman Kevin Gardner replied that the tags had improved product
availability on store shelves and store managers worked more
efficiently in replenishing inventories. "We look for our RFID
expansion to build on these results," Mr. Gardner wrote in an email.
Manufacturers and retailers have long
wanted an efficient way to track individual items from production to
sale, and RFID seemed ideal for the task. RFID was to replace the
25-year-old bar-code technology printed on labels for everything
from tubes of toothpaste to diamond rings. The bar codes help track
inventory and can match a product to a price, but they lack the
electronic tags' ability to store more detailed information -- such
as the serial number of a product, the location of the factory that
made it, and when it was made and when it was sold.
While the tagging of individual
products is still years away, Wal-Mart began setting deadlines in
2003 for its suppliers to start using RFID tags on larger shipments.
Since then, it has required its largest 600 suppliers to affix the
smart tags to cases and pallets sent to Texas and Oklahoma, which
have been the company's key test bed. An additional 700 suppliers
soon will be added to the mandate.
When the technology works as
envisioned, product data are transmitted from the computer chip
inside the tag to electronic readers through radio waves. Products
can be scanned remotely and in bulk quantities, while bar codes are
more labor intensive because they must be scanned manually, one at a
time. The tags are made by Intermec Technologies Corp. and Motorola
Corp.'s Symbol Technologies, among others, using chips from
suppliers such as Texas Instruments Inc., Impinj Inc., and
STMicroelectronics NV.
Wal-Mart is pushing the RFID
technology on the idea it will increase efficiency and eventually
save everyone money -- manufacturers as well as Wal-Mart. Yet as
Wal-Mart searches for an answer to its rising costs, suppliers are
saying RFID isn't it.
The current generation of RFID tags
cost about 15 cents apiece while bar codes cost a fraction of a
cent. Beyond the tags, suppliers have had to bear the cost of buying
hardware -- readers, transponders, antennas -- and computer software
to track and analyze the data. The suppliers have had to pay for
additional programming to integrate that software with their current
inventory and manufacturing applications. On top of that, suppliers
say that instead of saving labor, RFID tagging actually takes more:
While bar codes are printed on cases at the factory, because most
manufacturers have yet to adopt RFID, those tags have to be put on
by hand at the warehouse.
Suppliers are being careful not to
publicly criticize a company that buys $260 billion worth of
products annually, but they say they don't expect any return on
their RFID investments for years, if at all. Some say Wal-Mart
hasn't achieved any savings, itself. Other retailers, including
Target, Best Buy Co., and Albertson's, and the U.S. Department of
Defense are also pursuing RFID projects and facing similar hurdles
to finding cost savings.
The lack of any discernible return on
investment has manufacturers pulling back. Last summer, VF Corp.,
the maker of Wrangler jeans and Nautica sportswear, curbed internal
development efforts, concluding a payback wasn't on the horizon.
"We'll let others drive the technology," says Martin Schneider, VF's
recently named global chief information officer.
An RFID scanner at
a Wal-Mart facility.
Another early supporter, Navin
Chandaria, chief executive of LePage's 2000 Inc., began tagging a
line of fireplace products in 2004 and committed $2 million to
outfit factories that served Wal-Mart. The project languished when
Wal-Mart never expanded the program significantly beyond its
original test facilities, says Mr. Chandaria. "We expected them to
say, 'Guys we're moving forward.' But everything just fell between
the cracks." Last year, he sold the product line to another company.
A Wal-Mart supplier, who doesn't want
his company identified, laments the lack of any clear savings
despite investments of $200,000 and up a year. "It's a big black box
with nothing out there for a return [on investment]. A lot of
people, if given a true choice, would not be in it," he says of the
mandate.
Raymond Blanchard, co-founder of
TrueDemand Software Inc., a Los Gatos, Calif., company whose
products analyze RFID data to help retailers improve delivery
efficiency, says suppliers have told him they would have preferred
to move more slowly in adopting the technology, using it only
occasionally to identify opportunities for savings. "It doesn't make
sense to tag everything," he says.
John Fontanella, a vice president at
AMR Research Inc., a Boston firm that studies supply chains,
counsels most businesses to wait for the development of
off-the-shelf software that will make RFID easier and more
profitable to use. "The [RFID] payoff is reducing human labor and
replacing it with technology. For most companies, there are no
software applications that can even approach the problem like that,"
he says.
To some Wal-Mart suppliers, achieving
a return on their investment comes second to keeping the retailer
happy. Executives at Beaver Street Fisheries Inc., Blyth Inc.'s
Blyth Wholesale Group and Thomasville Furniture Industries Inc., say
they don't expect to recoup their RFID investments for several
years. But each hopes the effort puts it in good stead with an
important customer. "Do you want to risk the business by not being
in the game?" asks Howard Stockdale, Beaver Street Fisheries' chief
information officer.
Wal-Mart's slower-than-planned
rollout has some RFID advocates revising their view of the
technology's prospects.
More problems have come into play in
recent years, including the high cost of retrofitting warehouses and
stores with electronic readers, and consumer concerns that once the
tags are on each item on a store's shelves -- from tubes of
toothpaste to personal computers -- that they could be used to track
individual buyers. Wal-Mart says it has already endorsed
industry-backed guidelines for notifying consumers the tags are in
use.
David Donnan, a manufacturing
consultant and former president of radio-frequency-device maker
Checkpoint Systems Inc., says the technology faces a Catch-22. To
get the cost-per-tag down to an affordable level, every retail
product would have to be tagged. But there is currently no financial
justification for a manufacturer to tag every product, he says.
As a result, the enthusiastic
announcements two years ago of new RFID pilot programs have become a
wall of disappointed silence. Retailers are expected to move more
cautiously in expanding their use of the technology. "They're not
going to say, 'Stop' " to suppliers, says Mr. Donnan, "they'll say,
'Go slower.' "


Upside Arrives for
Department Stores
Bear Stearns & Co.
Barron’s Online
February 13, 2007
DEPARTMENT STORES ARE LIKELY to meet
or exceed fourth-quarter guidance.
While we believe that the
fourth-quarter retail earnings season could yield a mixed bag of
results among the discounters, we expect that department stores in
our coverage universe will post solid earnings growth, driven
largely by strong top-line trends throughout the fourth quarter.
More specifically, we estimate a 190%
increase in year-over-year earnings per share at Federated
Department Stores, a 16% increase in earnings per share at J.C.
Penney, a 30% increase in EPS at Kohl's, and a 29% increase in EPS
at Nordstrom.
We are looking for a 76% EPS gain at
Family Dollar, a 25% decline at Dollar General, a 19% EPS increase
at Target, a 17.3% gain at Dollar Tree Stores, a 2.1% increase at
Wal-Mart Stores, a 9.3% decline at Costco Wholesale and a 13.3%
decrease at BJ's Wholesale Club.
In our view, unfavorable weather,
shoppers' tendency to procrastinate during the holiday season and a
heightened level of competitive promotional activity may have put
pressure on retailers' fourth-quarter margins.
Though many retailers posted solid
sales during the fourth quarter, the overall sales mix was dominated
by lower-margin goods. We therefore believe that fourth-quarter
earnings upside, particularly among the discounters, may be limited.
We believe there is less risk among
the department stores, given that sales gains were generally strong
across a wide swath of product categories.
We believe upside to our
fourth-quarter EPS estimates may exist for Federated and Sears
Holding, both of which are sitting on a significant cash balance,
which may have been used to repurchase shares during the period. Our
current fourth-quarter estimates assume a modest amount of share
buybacks at Federated and no share buybacks at Sears.
Sears and Federated have the highest
free cash-flow yield in the broadlines universe at 8.3% and 8.1%,
respectively, compared with our coverage universe average of 3.9%.
-- Christine Augustine
-- Shelly Henbest
-- Sharyn Uy


Get Ready for the Fall?
By Rich Smith - THE
MOTLEY FOOL.COM
February 13, 2007
"The bigger they are, the harder they
fall." This old saying sums up the worst nightmare of every
homeowner, every gold buyer, and every investor in today's market.
Dare ye buy at the top?
Every day, MSN Money publishes a list
of the market's top stocks -- the companies whose shares have just
hit their highest intraday price of any time in the past 52 weeks.
Every day, investors read this list and tremble -- some with greed
(big mo', baby!), and others in pure, unmitigated, acrophobic terror
(whatever you do, don't look down).
Over on Motley Fool CAPS, thousands
of investors just like you are watching these same companies and
voting their gut on whether they'll keep rising or stumble and fall.
Usually, the ratings wax optimistic as stocks hit new highs --
because everyone loves a winner. But what do you make of it when
some of the smartest investors out there are panning a hot stock?
You could heed them. You could ignore
them. You could take the stock tickers and construct anagrams from
them. For my money, though, the best course of action is to use the
"52-week highs" list as just a starting point for further research.
After all, stocks can go up for many reasons, and it's up to you to
decide how worthy those reasons are. But thanks to Motley Fool CAPS,
now you don't have to make the decision alone.
With that said, let's meet today's
list of contenders, drawn from the latest "52-week highs" list at
MSN Money. What does our panel of more than 22,000 stock gurus (and
counting) have to say about them?
One year ago today
Currently fetching
CAPS rating (out of five)
Sears Holdings (Nasdaq: SHLD)
$118.89
$181.47
****
CBOT Holdings (NYSE: BOT)
$106.45
$171.25
***
Alexandria Real Estate (NYSE: ARE)
$83.19
$112.08
**
Essex Property Trust (NYSE: ESS)
$96.14
$145.00
**
Cigna (NYSE: CI)
$123.52
$137.99
**
Alexander's (NYSE: ALX)
$237.75
$465.00
*
Companies are selected from the "New
52-Week Highs" list published on MSN Money on the Saturday following
close of trading last week. CAPS ratings from Motley Fool CAPS.
Where's the love?
Around the globe, Cupid's set to let
loose his arrows on Wednesday. On Wall Street in particular,
affection abounds for stocks hitting their 52-week highs. But on
CAPS, the love buzz fades rapidly as we move down the list. Sears
starts strong with four stars. But move just two slots down, and
you're already wading in the swampy waters of one- and two-star
stocks -- expected underperformers all.
What's Sears got that Alexander's
hasn't got? Perhaps the most striking thing -- to this Fool's mind,
at least -- is Sears' ability to inspire CAPS players to become CAPS
writers. With Sears, CAPS members don't just rate the stock an "outperformer"
and move on; they linger a moment or three and pen a few lines on
why they love the stock. More than 900 investors have rated Sears
over the past few months, and more than 200 of them have prepared
"pitches" explaining their ratings.
More important to you, the reader of
these pitches, is that fully 57 of them come from "All-Stars" -- the
top 20% of CAPS investors. Here are a few of the better comments
you'll find:
gameguru writes: "Sears Holding is
the kind of investment vehicle I love -- solid cash returns in the
hands of a smart manager to redeploy the capital for you. I
conservatively value the current business at about $200/share, but
that fails to consider any potential for future deals. My guess is
that in 20 years, no one will remember K-Mart, but Lampert's holding
company will still be around and earning market-beating returns on
investment."
aj350 expresses affection for Sears
in the universal language of mathematics: "SHLD still looks like its
undervalued, adjusted FCF looks like it will hit 2.7-2.8 billion
this year. (adjusted because I know eddie will fix working capital
volatility) giving a EV / FCF of 10."
And for any investors wishing they
had been around to see -- and invest in -- the beginning of
Berkshire Hathaway, heed the words of OConnorCapital: "Eddie Lampert
... a stable business in which produces incredible amounts of free
cash flow ... and an intelligent asset allocation strategy in place,
SHLD is a patient long term investors dream. There are very few, if
any, people I would rather have allocating capital for me over the
next 10-20 years."
But what do you think? Is Eddie
Lampert Warren Buffett, reincarnated before he's been de-incarnated?
Come on over to CAPS and give us your two cents. It doesn't cost a
dime to play -- and if you're right, and can write, it just might
make you famous.
Fool contributor Rich Smith was
personally challenged to work the phrase "love buzz" into a column
today. He does not own shares of any company named above. You can
find him on CAPS, publicly pontificating under the handle TMFDitty,
where he's currently ranked 43 out of more than 22,000 raters.
Berkshire Hathaway is a Motley Fool Inside Value choice. The Fool's
disclosure policy never stumbles, never falls.


A Home Depot Blueprint
Selling Direct-Supply Unit Could Help Regain Focus, Stem Decline in
Margins
Wall Street Journal
February 13, 2007
Home Depot spent some $8 billion
under ousted boss Bob Nardelli cobbling together stores peddling
lumber and pipes directly to builders. That diluted returns and
distracted management from catering to its consumer base of
do-it-yourselfers. But now it looks as though new chief Frank Blake
might actually salvage a profit from his predecessor's adventure
into the supply business.
The problem with the supply arm is
that it doesn't generate the profitability Home Depot shareholders
demand. In the first nine months of 2006, it generated operating
income equal to about 7% of its $9.1 billion of sales. By contrast,
Home Depot's core retail operations minted operating margins of 12%.
This is why shareholders criticized the strategy. One, Relational
Investors, even launched a proxy battle against management, which it
only withdrew last week.
Now that Home Depot is considering
getting rid of the supply operations, the question for shareholders
is what value the company can extract for it. Happily for them, Home
Depot should be able to recoup the capital it has invested -- and
then some. How much more depends on whether Home Depot pursues a
spinoff of the business to investors or an outright sale.
The supply business should generate
about $1 billion of earnings before interest, tax, depreciation and
amortization this year, assuming a slightly higher growth rate than
Home Depot's core retail arm. With a multiple of 9 times -- in line
with similar companies like W.W. Grainger -- the business would be
valued at $9 billion. A 12.5% profit on an $8 billion investment
isn't great, but it isn't the worst outcome.
Moreover, it could be twice as good
if Home Depot sells the supply arm for a premium. It is probably
unrealistic to expect any private-equity firm to pay what Home Depot
did during its charge into the industry. For example, the company
paid 11 times estimated Ebitda when it acquired Hughes Supply a year
ago for $3.5 billion.
But if it managed to sell the supply
arm for 10 times those earnings, that would be an extra $850 million
or so after taxes that Mr. Blake could hand back to shareholders.
More importantly, he would return his focus to getting shoppers back
into Home Depot stores.
Pride of India
Keeping up with the Joneses is
getting awfully expensive for India's metal moguls. Just weeks after
the Tata family acquired Anglo-Dutch steelmaker Corus Group for what
many considered a high price, along come the Birlas. The aluminum
company they control through their Aditya Birla Group conglomerate,
Hindalco Industries, is buying Canada's Novelis for $6 billion.
At first blush, the $44.93 a share
cash offer for Novelis might not shock -- after all it is just a 17%
premium to Friday's closing price. But it followed weeks of takeover
speculation. Novelis shares had already rocketed up from $27.85 at
the start of the year. Factor this in and one could argue the Birlas
are paying a hefty 60% premium to the undisturbed stock price.
And the returns on offer look slim.
Hindalco may be Asia's largest integrated primary producer of
aluminum and among the most cost-efficient producers globally. But
these don't necessarily create efficiencies with Novelis. Even if
the Birlas can improve their target's operating income by a tenth in
two years' time, the return on investment looks unlikely to surpass
more than 4% -- that's well below its cost of capital.
So why do it? For the same reason
Ratan Tata overpaid for Corus in a deal that has wiped out 15% of
his company's value in recent weeks: the pride of India. Echoing his
fellow countryman, Kumar Mangalam Birla, chairman of Aditya Birla,
said the Novelis deal "is consistent with our vision of taking India
to the world."
That may be a noble pursuit among the
politicians in New Delhi. But for investors in Mumbai, where
Hindalco shares plunged 14% yesterday, it stings.
--Rob Cox and Lauren Silva
• This column is written by
breakingviews.com1, an online financial commentary site.


Home Depot Bows to
Whitworth Again
Chain May Sell or Spin Off Wholesale-Supply Unit In a Reversal of
Strategy
By Ann Zimmerman and
Joann S. Lublin – Wall Street Journal
February 13,
2007
• The News: Home Depot, under
pressure from Ralph Whitworth, is considering the sale or spinoff of
its supply business.
• The Background: The wholesale
business has been criticized by the activist investor as a
distraction.
• A Victory Notched: This is another
victory for Mr. Whitworth and his fund, which has made changes at
several big companies.
When activist investor Ralph
Whitworth accumulated a stake of about 1.3% in Home Depot Inc., he
used that platform to argue for big changes at the home-improvement
retailer. Yesterday, in a signal of the power of a single investor
to affect a behemoth, the company said it would adopt his central
plank as its own.
The Atlanta chain said it would
consider selling or spinning off its wholesale-supply business to
focus on its retail operations. It was the second time in a week
Home Depot's board has bent to the will of Mr. Whitworth, a
co-founder of Relational Investors LLC. The company said Feb. 5 it
was naming Mr. Whitworth's colleague David Batchelder to a board
term beginning Feb. 22.
For Mr. Whitworth and other activist
shareholders, the change at Home Depot shows the clout they have in
their attempt to reign in what they consider outsized pay packages
for executives, to break up clubby boards of directors, and to more
closely align company strategy with shareholder interests.
Companies, fearing a costly and distracting battle, are giving in
more quickly. Activists say they have a better chance of winning a
proxy fight now that mutual funds have to make public how they vote.
Even the threat of a fight can bring about the changes they want.
The strategy to build up a
wholesale-supply business was championed by former Chief Executive
Robert Nardelli as a way to boost Home Depot's growth. The company
spent more than $7 billion in the last two years acquiring 27
companies that sold items ranging from sewer pipes to commercial
lighting, targeting large construction companies and municipalities.
But investors such as Mr. Whitworth
saw the lower-margin supply business as a distraction, taking time
and money from the company's more than 2,000 stores that were losing
market share to smaller, faster-expanding rival Lowe's Cos.
Now, Home Depot CEO and Chairman
Frank Blake, a former lieutenant to Mr. Nardelli, is hopping on the
Whitworth wagon. "We are undertaking this action today because of
our desire to increase our focus on our retail business," Mr. Blake
said.
While Home Depot was building the new
business, customer service and same-store sales deteriorated. The
supply unit contributed 15% of the company's revenue, but only an
estimated 9% of its operating profit in fiscal 2006, according to
Sanford C. Bernstein & Co. Still, the company's board gave the
strategy its support as recently as December.
Mr. Nardelli's plan, which called for
revenue in the supply business to double again in the next three
years, had numerous detractors outside the operation. The unit
"overemphasized acquisitions at the expense of building an
integrated business," said Adam Fein, president of Pembroke
Consulting Inc. of Philadelphia.
There is little question Mr.
Whitworth was the driving force behind the board's move to explore
strategic alternatives for the supply business. In December,
Relational Investors informed the home-improvement retailer that it
planned to launch a proxy battle for at least one board seat if the
company didn't form an independent committee to reassess its
business strategy and management.
Mr. Nardelli stepped down Jan. 2
after refusing to curb his compensation package significantly, but
Mr. Whitworth said at the time that his fund still would seek a seat
on the board. Shareholders were concerned Mr. Blake would hew to Mr.
Nardelli's strategy on the supply business. Mr. Blake had followed
Mr. Nardelli from General Electric Co. and was his chief architect
and strategist on his acquisition spree.
Three weeks ago, Mr. Blake and two
board members, Bonnie Hill and John Clendenin, traveled to Los
Angeles to meet Messrs. Whitworth and Batchelder and hear their
ideas. Mr. Whitworth told the board members the supply unit was
diluting the company's returns -- a situation, he said, that
wouldn't turn around for at least 30 years, according to a person
present at the meeting. In addition, rather than serve as a
countercyclical hedge, more than 50% of the companies Home Depot
purchased sold products to major home builders, whose pace of
construction had declined.
Mr. Whitworth convinced the board
members they were operating on faulty assumptions. The company had
told Wall Street analysts its return on capital for the retail
stores was 22% and 13% for the supply business. Mr. Whitworth told
the board members his financial analysis showed the return on
capital for the supply business was half that. He said Home Depot
used beginning-of-period equity and end-of-period earnings to derive
that number, but had they used end-of-period earnings for both,
returns would be 7%. He also said Wall Street penalizes a company
for diluting its returns below 20%.
"Our [return on invested capital]
calculation methodology is very clear in our public communications
and is consistent with that used by our major competitor," a Home
Depot spokesman said, adding the company wouldn't comment on
conversations with Relational Investors.
For the fiscal year ended in January,
the wholesale-supply business had projected revenue of about $12
billion. Overall, revenue totaled roughly $90 billion.
Sanford Bernstein estimated Home
Depot's supply business, consisting of more than 30 acquired
companies over the past eight years, is valued at somewhere between
$10 billion and $13 billion.
Relational manages about $7 billion
and invests in about five to seven companies at a time. It owns
about $1 billion of Home Depot shares.
Armed with research and their skills
of persuasion, Messrs. Whitworth and Batchelder believe they can
make a difference with only one or two board seats.
Inside a boardroom, Mr. Whitworth
makes his presence felt fast. "He always comes armed with a lot of
independent research," said Richard Koppes, a longtime acquaintance
of Mr. Whitworth and an attorney for Jones Day in San Francisco.
Consider Apria Healthcare Group Inc.
In January 1998, the board elected Mr. Whitworth amid its review of
strategic alternatives for the home-health company. Relational
Investors had become Apria's biggest shareholder, and Mr. Whitworth
had complained that recent management changes didn't go far enough.
By April, Mr. Whitworth had become
Apria's nonexecutive chairman. Mr. Koppes joined the board a month
later. When the Apria board hit an impasse, Mr. Koppes recalled, Mr.
Whitworth sometimes asked a recalcitrant board member to step
outside, saying, "I need to talk to you." (Mr. Whitworth is no
longer an Apria director.)
Mr. Whitworth had a quick impact at
Sovereign Bancorp Inc., too. Mr. Whitworth won the promise of two
board seats this past March after threatening a proxy fight.
Relational Investors, the biggest investor at the Philadelphia
bank-holding company, had concluded that longtime CEO Jay Sidhu
wouldn't address complaints the stock was underperforming. Mr.
Whitworth took his board seat in the spring; another new director
backed by the activist joined in September. Mr. Sidhu resigned three
weeks later.
In an interview earlier this month,
Mr. Whitworth conceded his prescription for a troubled company isn't
always right. "There are a lot of variables to these deals," he
said. Mr. Whitworth said Home Depot is a two- to three-year
turnaround that could fairly quickly lift the stock about 50%.
His track record is good. Randy
Lampert, the head of the shareholder-activist group at investment
bank Morgan Joseph & Co., looked at total shareholder returns at
five underperforming companies Relational had targeted over the past
four years. After 12 months, the returns ranged from a 1.7% loss to
a 143% gain; after 24 months, they had an average total gain of
125%.
Home Depot's shares yesterday rose
1.1%, or 44 cents, to $41.44 in 4 p.m. New York Stock Exchange
composite trading.


Penney's Updated Image,
the Sequel
By Cheryl Lu-Lien
Tan and Brian Steinberg - Wall Street Journal
February 13, 2007
'Every Day Matters' Ads Aim to Drive
Home A More Stylish Picture
J.C. Penney Co. today will unveil a
new marketing campaign centered around the slogan "Every Day
Matters," the latest step in its long-running push to update its
image to reflect more stylish offerings.
The new campaign comes just a few
months after J.C. Penney abruptly switched its account to Publicis
Groupe's Saatchi & Saatchi, ending a six-year relationship with
Omnicom Group's DDB Worldwide. The new ads attempt to create an
emotional connection between the store and its customers, rather
than emphasize its broad selection of merchandise, as its
six-year-old "It's All Inside" slogan does, says Chief Executive
Myron "Mike" Ullman III.
"We needed a rallying cry that would
resonate with our customers," says Mr. Ullman, who adds that he
hopes the new slogan will be as powerful as Nike's "Just do it."
The campaign will kick off with
60-second television spots during the Academy Awards on Feb. 25 and
print ads in the April issues of such magazines as Vogue and In
Style. Each ad features the phrase "Today's the day to..." and is
intended to inspire people to do something that involves an item
that can be purchased at Penney.
One TV spot, for example, follows a
woman as she does things like take earrings out of a J.C. Penney
box. Another shows a man and a woman -- both attractive and
well-dressed -- catching each other's eyes across a crowded train
station. It ends with the phrase "Today's the day to make a first
impression...Every Day Matters." The company declined to disclose
the amount it is spending.
Long saddled with a frumpy image,
Penney in recent years has put much effort into persuading shoppers
that it has changed. It has introduced new designer lines -- last
month it announced a partnership with Polo Ralph Lauren Corp. to
create a brand called American Living that will include apparel,
accessories and home merchandise and is set to arrive in stores in
spring 2008. Penney also struck an exclusive deal with Liz Claiborne
Inc. to create Liz & Co., a new line for women, and Concepts by
Claiborne for men. Both are hitting stores now.
Penney, which creates private-label
goods under names like Arizona, also has rapidly expanded its design
team. It doubled the number of designers to 100 last year in an
effort to be more nimble in churning out clothing that follows
fashion trends.
The strategy has paid dividends,
producing rapid growth in both sales and profit. The new slogan is
meant to build on the steps taken thus far. With the slogan "It's
All Inside," adopted in the fall of 2000, Penney boosted its image
beyond that of a place where shoppers can get bargains. Now, say
retailing experts and image consultants, Penney is perceived as a
more-fashionable brand, able to compete with such places as
Federated Department Stores' Macy's or Target Corp.
"We have seen them gain some ground
against the discounters, and they are now fighting their battle
against specialty retailers," says Peter Dixon, senior partner at
branding consultant Lippincott Mercer.
Still, erasing a popular slogan can
be an expensive task for an advertiser. "It's very hard to unseat or
change a tagline that has been burned into people's consciousness
over a period of a couple of years," says Denis Riney, group
director at Siegel + Gale, an Omnicom Group branding consultant.
Some taglines can be as recognizable as a company's name, he says.
Saatchi executives spent months
talking with J.C. Penney customers and sales associates, in the
hopes that their research would help them devise an organizing
principle for the campaign that would be memorable to consumers and
employees.
Researchers found that many customers
were looking for "little things" to help make their lives better,
says Mary Baglivo, chief executive of Saatchi's North America
operations. Customers were seeking such items as a fashionable new
dress that would make a husband or boyfriend take a second look, or
something that would turn a regular dinner into an event.
Penney's Mr. Ullman says the effort
also will involve training for sales associates that begins next
week. The goal is to get them to make personal connections with
customers, who will then come back, he adds. "The idea is to make a
friend -- not a transaction," he says. "People will come back to
shop with people they like and trust."


Wal-Mart Eyes Expansion Into Russia's Growing Retail Sector
Dow Jones Newswires
February 12, 2007
BENTONVILLE, Ark. (AP)--Wal-Mart
Stores Inc. (WMT) is interested in moving into Russia after strong
growth in that giant country's retail spending, the world's largest
retailer said Monday.
Wal-Mart's international division is
smaller but is growing faster than the company's flagship U.S.
business. Russia would mark another move into large but
underdeveloped markets like Latin America and China, where it is
already established, and India, where Wal-Mart plans to open stores
with a local partner company.
Angela Hofmann, a spokeswoman for
Wal-Mart International, said Wal-Mart has been watching the Russian
retail market for several years and likes what it sees.
"We've been watching impressive
growth and it has piqued our interest," Hofmann said. "We are
definitely interested in the Russian market."
But Hofmann said it was too early for
any specific plans on how or where Wal-Mart might move into Russia
or what Russian company it might partner with.
In the past, Wal-Mart has moved into
new countries by teaming up with a local company, either through an
acquisition or some kind of partnership. That way it can build on
existing stores and the partner's experience with consumer demand in
a new market.
Hofmann confirmed that a Wal-Mart
executive in Russia last week was accurately quoted by Russian media
as voicing interest in that market.
"So far, we are currently studying
the market, but the decision on how to enter it has not yet been
made," Wal-Mart vice president Mike Bratcher told a Moscow
conference Thursday, the English-language Moscow Times reported.
The Moscow Times said Russia's food
retail market accounts for less than 2% of gross domestic product
but has seen annual growth of more than 25% since 2001.
Wal-Mart's international business
accounted for about 22% of the company's total sales in the first
nine months of last year.
That share is growing faster than the
large U.S. business. International sales in the first nine months
last year rose 30% from a year earlier, compared with 8% for
Wal-Mart U.S. stores.
Wal-Mart pulled out of two wealthy,
developed countries last year - Germany and South Korea - after
racking up losses there. It remains active in Britain and Japan.


We Tip our Hat to Dan
Laughlin
From
Sears Retiree Website
February 10, 2007
Dan Laughlin’s announcement that he was retiring in
February was met with a flurry of mixed emotions from associates at
Sears Holdings. Colleagues were happy to see him earn some
well-deserved rest and relaxation, but they were quite sad to see
him leave.
Laughlin had worked for Sears for the past 35 years.
He joined Sears, Roebuck and Co. in 1972 and held a variety of
leadership positions at Sears, including Vice President- Strategic
Marketing, President, Sears De Puerto Rico and, most recently senior
vice president and Sears merchandising officer.
In his most recent position, Laughlin led the home
merchandise businesses across all of Sears Holdings, including
appliances and consumer electronics. He also oversaw merchandising
for the Sears apparel and home fashions businesses.
CEO Alylwin Lewis credited Laughlin as a good family
man--and a good friend--who will be missed.
"He spent the past 35 years leading like a
champion," Lewis said.
With all of his accomplishments, Dan is most proud
of being able to mentor associates to further their careers.
Laughlin said he will miss his job, and will always be ready to
support his friends at Sears Holdings if the need arises. He said
that at the end of each day, we all need to remember it’s all about
people and treating them right.
Laughlin graduated from the University of Notre
Dame, with a bachelor’s degree in business administration and
finance.


World’s Best
Discounter - Everybody's Store
By Andrew Bary – Barron’s
February 12, 2007
"MEMBERSHIP HAS ITS
PRIVILEGES." That slogan belongs to American Express, but
it might better apply to Costco Wholesale, the leading
warehouse-club operator in the U.S., whose determination to deliver
value and innovative products to its 23 million members has made it
one of the country's top retailers.
Costco has succeeded by flouting industry norms. It
charges customers a base yearly fee -- now $50 -- to shop in its
sprawling stores, which offer quality goods at low mark-ups.
Consequently, its margins are among the slimmest in retailing. The
privileges also extend to employees, who are paid well and enjoy
generous health-care benefits.
This formula has generated fierce loyalty among both
shoppers and staff, while rewarding long-term investors. Costco
shares (ticker: COST), which traded Friday at 56, are up from a
split-adjusted price of $1.67 when the company went public in 1985.
True, they no longer are dirt-cheap, but in view of the company's
superior management and opportunities for growth, neither are they
rich.
Small businesses are big customers at Costco, but
the company also has managed to make discount shopping fashionable
for affluent Americans by offering fine wines, books and big-screen
televisions at low prices, and staples like paper towels and razor
blades in bulk.
By offering one-time specials like discounted Prada
bags or Callaway golf clubs at individual outlets, Costco has
created what it calls a "treasure-hunt" atmosphere in its stores.
BMWs and Mercedes often crowd Costco parking lots on weekends.
COSTCO IS ONE OF A HANDFUL
OF RETAILERS that has flourished despite Wal-Mart Stores'
(WMT) onslaught; Wal-Mart's more downscale Sam's Club chain runs
second to Costco. With its strong labor relations, low employee
turnover and liberal benefits, Costco has been called an
"anti-Wal-Mart." Its approach has paid dividends, because Costco,
based in Issaquah, Wash., hasn't encountered the same community
resistance as Wal-Mart when it has sought to open new stores.
"Retailing isn't rocket science. Costco has figured
out the big, simple things and executed with total fanaticism," says
Charles Munger, a Costco director for the past 10 years. The
outspoken Munger, 82, is better known as Warren Buffett's long-time
partner at Berkshire Hathaway (BRKA), where he serves as vice
chair