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Contents

New Retiree Council
Jan. 17, 2001

Letter from 
Chmn. Ev.

Dec. 15, 2000

Letter from
CEO Lacy

Dec. 9, 2000

narse meets with Lacy

Sears Participation with Retiree Healthcare Costs

HR 4865

Sears Plan E & PPO Retiree Medical Plan - YEAR 2001
Oct. 21, 2000

Sears PPO & Sears Group Medical Plan E 

Equal Benefits for Retirees
Oct. 2000

Articles from NARSE Straight Talk 
3rd Quarter Newsletter
Oct. 2000

Dean Swift Passing
Aug. 25, 2000

Comments about Martinez's Tenure as CEO
Aug. 25, 2000

Message from Chairman Buckardt - May, 2000

Calling All Sears Retirees . .
May 31, 2000

Shareholder Plan on Elections Goes to Sears Board
May 12, 2000

Martinez's Last Annual Meeting A 'Family" Affair
May 12, 2000

Passing of Arthur "Bud" Few

Judge Rules in Favor of Sears in 1st Round
Mar 20, 2000

narse Website Visitors' Thoughts about Martinez
Mar 20, 2000

Website Statistics
sears.com Regular Visitor

Mar 8, 2000

Arthur Wanted the Plane Shot Down
Mar. 6, 2000

Internal Memo - Q&A With the Presidents- 

Two Issues re: email surcharges

Narse Club/Member Expansion Idea

Chairman Ev Writes to Sears Directors

No Wonder Sears is in Trouble

Chairman Ev's Letter to Mr. Martinez

Can You Name This Company?

Arthur the Financial Genius???

With Sadness

Sophism Defined

Benefit Bandit Can't Stay Put

Sad Day for Sears

Sears Optical

Penney's Sells Credit Card Division

Another Version of Medical Changes

More Laughter

More Laughter for
All to Enjoy

Rally Signage from Mel Schultz

Narse Loses a Valued Member - Don Wright

Ev Comments on the "Store of the Future"

Blood Bath at Sears

Street Talk We've Heard

Rumors Heard in the Prairie Stone Halls

Sears PPO Plan Booklet - Any Catches? 

Heard on the Street   

"Let Them Eat Cake" 

Recommendation for Repeal of Income Tax   

Avoid Spousal Credit Problems

Two Retirees Send their Reaction to "Retiree News"

A Powerful Communication to the Board

Narse Street Rally Speeches to Retirees   

 

 

 

  
2000 Straight Talk Archives

Lost Sears Friend - Kelly Hodges

I am looking for a lost Sears friend. I last heard he was a Store Manager in Phoenix, Arizona and that was 4-5 years ago. If you have any information, please email me. loudolores@webtv.net

Thank you for any assistance you might have in locating him.

Louis Huggins, President
Sears Retirees,
Tallahassee, Florida

Quick Review: 
Fiduciary Trust Relationship Explanation
By Gordon Muschett - March 20, 2001

Such a relationship exists when a person or entity, such as Sears, acts primarily for another's benefit and well being. An example might be administering a life insurance program as a benefit to attract and retain employees, or as an inducement to retire. This status gives rise to certain legal obligations including to act in the best interests of the other person. In other words, when one places his/her trust and relies upon another to their detriment, such relationship is breached and the person or entity breaching this relationship, such as Sears, may be held legally accountable.

Federal Judge James B. Moran, of the United States District Court for the Northern District of Illinois, has set a trial date in the Sears Retiree case for September 4, 2001. The Judge will take some time to consider the case and then issue his decision. The documentation and depositions regarding this lawsuit are quite large. The information applies to the Sears Retirees effected by the life insurance reduction by Sears. 

Remember, this lawsuit was not given class action status. If the ruling is for the twelve Sears Retiree plaintiffs we believe that further action will have to be taken by each of us. NARSE is trying to determine what action by you, as an individual, will be necessary if the current lawsuit is successful. 

Our goal is to receive answers by the NARSE Annual Meeting on Wednesday, May 9, 2001. NARSE will follow the case and will try to keep you updated on developments.

 

Passing of Two Former Executives
March 10, 2001

We are sad to report the deaths of two former Sears Executives:

 Robert (Bob) Foster
former Zone Manager Pacific Northwest
 died March 9th

Bill Lochmoeller
former Executive Vice President Western Territory 
funeral March 3


Sears Retiree Presidents Meet with Sears Executives 
By Art Levin, Phoenix Retiree Club President & VP of narse
February 17, 2001

Eighteen Sears Retire Club Presidents were invited to attend a Sears Advisory Council meeting with Sears Chairman Alan Lacy on January 31- February 1. The meeting was held in Scottsdale, AZ and was in conjunction with Sears annual executive conference. 

Mr. Lacy presented an overview of Sears performance, current conditions, plans for 2001 and answered retiree questions in an open forum. Retiree Club Presidents challenged the decision to reduce the promised retiree life insurance benefit. Mr. Lacy said he was involve in the decision and the resolution will be determined in the legal process. Retirees made it very clear that a resolution to this sensitive issue is paramount for retirees to return to their former support of the company. Mr. Lacy promised to make every effort to protect remaining retiree benefits. He and the executives, who met with the presidents, assured the attendees this was not an attempt to circumvent NARSE. In fact, he acknowledged NARSE leadership and indicated he would meet with them again in March to further discuss concerns. Lacy also pledged to work with the newly created Sears Advisory Council on retiree issues, should they arise. Art Levin, Phoenix Retiree Club President and NARSE Regional Vice President represented NARSE at the conference. 

The March issue of NARSE Straight Talk will feature a complete recap of the meeting including photos and personal comments of those who attended the Scottsdale meeting. Sears will include a summary of the meeting in their next issue of Sears Retiree News. Attendees were assured the issue would not be a public relations effort to send a message that Sears retiree's are "happy campers" and no longer concerned about the promised retiree life insurance debacle.

New Retiree Council to Advise Sears
January 17, 2001

Seventeen Sears Retiree Club presidents have agreed to be part of the newly established Sears Retiree Advisory Council. The leadership group will meet for the first time January 31-February 1 in Scottsdale, Arizona. New Chairman and CEO Alan Lacy will welcome the group and representatives of his management team will lead the forum which will cover current directions for Sears as well as a variety of retiree issues.

"Our hope is that the Council will help us to better understand the broad range of issues that are important to our retirees," says Steve Mulligan, Sears director of corporate communications. " We will look to them for advice and counsel on current and new Retiree programs and benefit issues, as well as for ideas on how to improve our communications to our 150,000 Sears retirees."

The Council is the latest in a number of retiree communication initiatives that have been launched in the last 18 months, including the Sears Retiree News quarterly newsletter, Sears Retiree Website and monthly communication packets to Sears Retiree Club presidents.

The two-day meeting will include working sessions that will determine the future role of the Council as well as issues to be tackled. Plans are for the Council to serve as a conduit to the 275 plus Sears Retiree Club presidents, bringing their ideas and suggestions to the Council for review and recommendation to Sears.

Council members were invited to be part of the newly formed group based on the stated membership of their Clubs. "We tried to be as democratic as possible by inviting presidents of the largest clubs that represent all regions of the country," says Mulligan. "We've been very pleased with the enthusiastic response."

If you would like to share your comments and ideas for the Council, please e-mail them via the Feedback button. Write703@sears.com.

Sears Retiree Advisory Council

Lewis Babbitt, Sears Retiree Club of Chicagoland 
Francis Bagot, Southwest Florida Sears Retirees 
Roy Davis, Salt Lake City Retirees 
Tom Douglas, Sears Retired Executives (CA) 
Marvin Edwards, Memphis Retail Retirees 
Jim Griffiths, Stark County Sears Retirees (OH) 
Stanley Hreneczko, Sears Detroit Region Retirees Club 
Bob Hunt, Sears Active Employee Retiree Society (CO) 
Art Levin, Sears Arizona Retirees 
June Link, Sears Retiree Club of South Jersey 
James Nally, Sears Retiree Club of Washington (DC) 
Ruth Pilant, Central Texas Sears Retirees 
Lillian Richards, Sears Retirees Lehigh Valley (PA) 
Virginia Ruth-Shawver, Sears Best (KS) 
B.R. Lucky Silva, Sears Coral Gable Retirees (FL) 
Charlotte Sturgill, Fort Wayne Sears Retirees (IN) 
Nadine Trollinger, Kansas City Sears Retirees

EDITORS COMMENTS: 
Contact your president and ask him to be supportive of narse and at the meeting ask for the reinstatement of our life insurance.

Creation of Sears Retiree Advisory Council
December 21, 2000

SEARS 
Stephen C. Mulligan Director, Corporate Communications 
Public Relations end Communications Dept.. 703
Sears, Roebuck and Co, 
3333 Beverly Road, BC-188B - Hoffman Estates, IL 80179 
Phone: (847) 288-3955  - Fax: 847-286-7024 
December 8, 2000

Mr. Art Levin, President 
Sears Arizona Retirees Club 
13302 Serenade Circle 
Sun City West, AZ 85375

Dear Mr. Levin:

We appreciate your commitment to maintaining the bonds between your fellow retirees through your leadership in Sears Retiree Clubs. We would like to further enhance that relationship by inviting you to serve as a member of the new Sears Retiree Advisory Council.

We are establishing a Sears Retiree Advisory Council from elected Retiree Club leadership to open additional lines of communication and further strengthen our relationship with our valued retirees. As a Council member you and nearly two dozen fellow Sears Retiree Club presidents would serve as representative Retiree leadership for Sears. We would turn to the Council for advice and counsel on current and new Retiree programs and benefits issues, as well as for editorial input on Sears Retiree News and Sears Retiree web site. In addition, we would ask the Council to serve as a conduit to other Sears Retiree Club presidents. We would encourage Club Presidents to share their comments and suggestions with Council members.

If Council schedules permit, we would like to meet at least annually with the first meeting scheduled for January 31-February 1, 2001 in Scottsdale, Arizona. Sears new president and CEO, Alan Lacy, is looking forward to welcoming the Council. Representatives of his management team will lead the meeting which will include a "State of Sears" presentation, tour of The Great Indoors in Scottsdale, plus ample opportunity for discussion and input.

We hope your calendar will allow you to attend this inaugural meeting of the Sears Retiree Advisory Council. Sears will be covering your expenses including airfare, hotel accommodations for January 30 and 31, hotel transfers and meals. Once you confirm your attendance, we will provide you with additional details plus a toll-free number through which you can make your travel arrangements.

We are excited about the opportunities presented by your participation in the Sears Retiree Advisory Council and hope you will agree to be part of it. We have enclosed a return postcard on which you can indicate your interest. Since January 31 is fast approaching, we ask that you please respond no later than December 21 so we can make final arrangements. In the meantime, if you have additional questions, please feel free to contact me.

Again, thanks for your leadership and commitment to your Sears Retiree Club.

Sincerely,

Stephen C. Mulligan

Letter sent by Ev Buckardt, Chairman NARSE 
to all Retiree Clubs

December 15, 2000

Dear Sears Retiree Club President,

Claude Ireson. Clif Hooks, Mel Schultz and I met Saturday morning December 2 with Sears new Chairman Alan Lacy, John Sloan Sr. V.P. Human Resources and Ron Culp V.P. Public Affairs to review the results of a nationwide NARSE survey. Great interest was given to retiree concerns outlined in the survey, with an in-depth discussion as to the cause and remedy of retiree attitudes toward Sears management and business practices. Both sides left the meeting with optimism. and a commitment to further discussion after the holidays. Our personal observation is that the new Chairman is sincere, thoughtful and "cut from a Sears mold." Restoration of the promised life insurance benefit and protection of all retiree benefits remain our primary objective. We will be diligent to that end!

Note: A recap of the retiree survey and the Lacy Dec. 2 meeting will be mailed to our entire membership in a special edition of Straight Talk in early January.

Mr. Lacy sent a letter acknowledging his appreciation for the informative meeting. He indicated "to speed up the process of creating a retiree advisory board (NARSE suggestion) Sears will invite 20 Club Presidents from around the nation to a planning meeting in Scottsdale, Arizona at the end of January." This is a positive step. NARSE is pleased that Sears is finally recognizing retirees as a tremendous resource of goodwill and revenue.

I stated in my reply to the Chairman, "It would be helpful to have the retiree life insurance benefit issue resolved prior to the meeting- if not it must be an item on the agenda. Avoiding the issue makes the meeting merely a retiree public relations gesture on the part of the company."

Special note to club presidents who receive an invitation to attend the Scottsdale meeting: if you want a copy of the survey presented to Lacy to review prior to the meeting, please call me at (847) 234-5283. Time is of the essence.

Have a wonderful holiday season,

Ev Buckardt Chairman NARSE

Letter from Lacy 
re: meeting with narse

December 9, 2000 - Chairman Ev Buckardt

We received a letter from Alan Lacy concerning our meeting last Saturday. It was a positive response. He will meet with us to discuss the issues raised, what Sears can do etc. in early 2001. He indicated they will invite several Retiree Club Presidents to Sears executive meeting this January in Scottsdale, Arizona. They will address issues raised in our survey, benefits, etc. plus a tour of the Great Indoors store. He is aware that the life insurance benefit remains #1 and will be the hot button until it is resolved. 

Hopefully, the Club Presidents will echo that sentiment in Scottsdale. The letter indicated one of the Club Presidents was on our letterhead, therefore I assume it is our own Art Levin! The NARSE fox will be let into the hen house.

NARSE Meets with Lacy

Ev Buckardt, Clif Hooks, Claude Ireson and Mel Schultz met Saturday morning December 2 with Chairman Alan Lacy, John Sloan, Sr. V.P. Human Resources and Ron Culp, V.P. Public Relations to review the results of a nationwide NARSE retiree survey. Great interest was given to the concerns outlined in the survey with an in depth discussion as to the cause and remedy of retiree attitudes toward Sears management and practices. Both sides left the meeting with optimism and a commitment to further discussion after the holidays. 

Our personal observation is that the Chairman is sincere, thoughtful and "cut from a Sears mold". Resolution of the promised retiree life insurance benefit and protection of retiree benefits remains our primary objective and we will be diligent to that end.

Sears Participation in Retiree Health Care Costs
Gordon H. Muschett,  - NARSE Communications 

Over the last months, there has been a number of comments and inquiries to NARSE Communication relevant to the 1993 ERIP. Participants advised their health-care costs appear out of line and very high in what was originally promised. Retirees had called the Retiree Service Center, but until recently no explanations were readily available, but were referred to write a letter to D707BEN. NARSE believed that the ERIP was affected by the 1996 freeze of Sears contribution, and contacted D707BEN by phone and fax. NARSE's inquiries to D/707BEN regarding the situation were met with the following reply from E. Rossman, V/P-Benefits: (quote) "I hope that you can understand that it would be inappropriate for Sears to communicate with its retirees via NARSE. Employee benefit questions should be directed to Sears, either through the Retiree Service Center or the Benefits Department, as appropriate". (end of quote)

In a recent letter from to a retired executive from Stanley Aldis, D707BEN, we quote: "Please keep in mind that the amount Sears contributes for medical coverage on behalf of retirees is based on a number of factors, including the years of service and the year of retirement. The company amount of contribution is capped in the year you retire or at the 1995 level for those who retired before 1996. Therefore, the company contribution remains the same in all subsequent years and future rate increases become the retiree responsibility. You are correct that in 1994 when you retired the policy was that the company contribution was based on the medical cost for that year. Sears would then share 5% of future cost increases. The policy changed on January 1, 1996 and information was sent to all retirees in 1995 explaining the change. As of January 1, 1996 the Sears contribution for retiree's medical benefit has been frozen as explained above.

Sears is not required to release information regarding the amount contributed for individual retiree's medical benefits. The information available regarding the benefit plans offered to Sears retirees would be included in the yearly annual report which will be mailed to you in December. I trust this information is helpful. Thank you for taking the time to write and express your concern". (End of quote). Signed: Stanley Aldis-Benefit Plan Administrator

In the event you are unable to locate your copy of the ERIP and feel a need, advise and NARSE will be pleased to either mail or fax to you. Pages 2 through 6 of the brochure encourages associates to take retirement package. However, we must caution that on the last page, Sears has the usual disclosure: "Although Sears presently intends to continue the Retiree Medical Plan, Sears necessarily reserves the right to modify, amend, suspend, or terminate it at any time or to change the contribution the Company makes or requires from plan participants".

The promise of paid up retiree health care went away without much struggle from retirees prior to Martinez's arrival. With health care costs increases and loyalty to the company, retirees accepted paying for a portion of their heath care.

Shortly after Arthur Martinez became CEO, he decided to close the Catalog operations and thousands went into early unplanned retirement. In 1993, Arthur Martinez was at the helm when the ERIP offer was made to over 7,000 employees, primarily those at executive level. In 1996, he was responsible for the freeze to Sears contribution to ALL retirees health-care and effectively making ALL retirees, irregardless of the time of retirement, responsible for a larger portion of health care costs. In 1997 Martinez, retroactive to 1978, took away Sears long-promised paid-up life insurance.

It is apparent that some retirees, particularly those in the 1993 ERIP, may be unaware that that Sears had not lived up to its promises made at the time of retirement. Arthur said all these measures were necessary to "Increase Shareholder Value". Has it? One has to look only at the sales record since 1997 when thousands of retiree families, relatives, and their friends stopped shopping at Sears. One may easily contend that Martinez knowingly planned to encourage the ERIP, early retirements, and ........planned to renege on the promises made.

Retirees could be one of the most vital portion of good public relations in the communities they reside. But in this very competitive market today, thousands of badly needed footsteps no longer visit Sears units! Martinez took steps toward reducing benefits for not only retiree but active associates. Where Sears was once a model of industry, Arthur's actions may well go down as a series of the greatest and most costly of blunders in corporate history! He's left Sears with a trail of broken promises to those who once built Sears into the world's largest merchandising firm. It's not a pretty picture to those who dedicated their working lives building and left the incoming CEO, Alan Lacy, with a legacy that will be difficult to overcome.

To further clarify your individual situation, we are suggesting you write to: 
E. Rossman Vice President-Benefits 
Sears, Roebuck & Co. 
Department 707BEN EC131A 3333 Beverly Road 
Hoffman Estates, IL 60179

Sincerely submitted,

Gordon H. Muschett, 
NARSE Communications 
Regional V/P-Pacific Northwest 
12610 SE 49th Street 
Bellevue, WA 98006-2958 
Ph: 425-747-7230 Fax: 425-641-3375 
E-mail: gordonm@seanet.com

e-mail address for Allan Lacy is:
  alacy@sears.com
Click on his email address and send him a note!
Let him know how you feel about loss of 
Retiree Life Insurance!

Board of Directors, Sears Roebuck & Company
Here is a list of names & addresses of the Board.
Once again, let them know how you feel!

Alan Lacy, Chairman and CEO 
Sears Roebuck and Company
3333 Beverly Road
Hoffman Estates, Il 60179

Hall Adams, Jr. 
177 Woodley Road
Winnetka, Il 60093

Brenda Barnes, Sears Director 
Office of Chairman 
Sears Roebuck and Co. 
3333 Beverly Rd. 
Hoffman Estates, Il 60179

Warren Batts 
143 Abingdon 
Kenilworth, Il 60043-1202

James R. Cantalupo, Vice Chairman & President
McDonald's Corporation 
McDonald's Plaza 
Oakbrook, Il 60523

W. James Farrell, Chairman and CEO 
Illinois Tool Works 
3600 W. Lake Ave. 
Glenview, Il 60025-5811

Michael A. Miles, Sears Director
Office of Chairman 
Sears Roebuck and Co.
3333 Beverly Rd. 
Hoffman Estates, Il 60179

Huge B. Price, President and CEO 
National Urban League 
21 Trenor Dr. 
New Rochelle, NY 10804-7530

Dorothy A. Terrell, President Service Group
Natural Micro Systems Corp. 
100 Crossing Blvd. 
Framingham, MA 01702-508271-1000

H.R. 4865 - Action Needed Now!
Retirees
- URGENT ACTION NEEDED!!!
Contact your Senators NOW to roll back Income Tax on Social Security Income!!

Since September 1999, the National Association of Retired Sears Employees (N.A.R.S.E.) has encouraged Sears retirees to contact their Senators and Congressional Representatives, urging them to roll back the unfair tax on Social Security income.

The September 1, 2000 issue of N.A.R.S.E. Straight Talk Newsletter said, "NOW IS THE TIME for retires to renew their efforts. Write, phone, or E-mail your elected representative to roll back or eliminate the income tax on Social Security benefits..."

Retirees, YOUR CALLS, LETTERS, E-MAILS are having an effect!

On July 17, 2000 the House of Representatives introduced H.R.4865 - Social Security Benefits Tax Relief Act of 2000 to amend the Internal Revenue Code of 1986 to repeal the 1993 income tax increase on Social Security benefits.

The principal change of H.R. 4865 is to reduce the rate of tax from 85% to 50% on base income over $25,000 for single taxpayers, and $32,000 for married couples filing joint returns.

On July 17, H.R.4865 was passed by the House and referred to the Senate Committee On Finance, where it may languish and die, unless retirees everywhere contact their Senators NOW. Urge them to pass H.R. 4865 - Social Security Tax Relief Act of 2000, and provide much needed tax relief for retirees.

If the Senate continues to pigeon-hole H.R. 4865 through the balance of the year 2000, this tax relief for retirees will die with the end of the 106th Congress, and in 2001, the new 107th Congress may or may not want to "start from scratch," and begin all over again to consider the issue.

This important tax relief issue is not confined to Sears retirees - it applies to all retirees everywhere!

ALL RETIREES - TIME IS OF THE ESSENCE - CONTACT YOUR SENATORS TODAY!

 

Sears Plan E & PPO Retiree Medical Plan - YEAR 2001

by Gordon Muschett, NARSE - Oct. 21, 2000

By this time, if you are covered under Sears Medical Plans, you should have received the following:

bulletA personalized letter outlining the Annual Election for Year 2001.
bulletAll retirees have received a copy of "SEARS NEWS" Corporate newsletter.

The above defines carefully defines the changes for the year. Read both carefully to fully understand changes that may affect you and your family. Sears-Benefits will not issue a new Plan Booklet for 2001, thus you are urged to keep both pieces of the above with the year 1999 booklet. If you wish to make changes to your Sears medical choices as outlined in your Summary, you must contact the Sears Retiree Service Center at 1-800-762-7327 or at Sears retiree web site (www.retirees.sears.com) no later than Nov. 5, 2000. You do not need to call if you do not want to make changes.

We will be referring to several web sites and if you do not have access to a computer, you may wish to ask a friend or visit your local library to assist you in your search.

The BIG news is that many who were previously enrolled in an HMO, you may find yourself without a HMO in year 2001. Many plans are skipping out...again! And those in a Sears supported PPO or Plan "E" may find they do not have an HMO available. Costs have increased due to: HMO increases and Sears 1996 freezing of their portion of your health care contribution. Don't let anger color your better judgment! Your attention is further called to N.A.R.S.E.'s September 2000 edition of "STRAIGHT TALK" which offers further illumination.

MEDICARE, POST- 65 years of age and over

If a managed care plan leaves Medicare, your current plan will expire on December 31, 2000. You will then be covered by the original Medicare Plan. But if you want "extras" not covered in the Medicare program, you'll need to locally determine available Medicare managed care or supplemental plans.

PLAN "E" Changes 
There has been wholesale dropping of HMO coverage's, and cost increases. An example may well be King County Washington's Group Health's average increase from $106 to $343. Plan E deductibles remains as previous. Prescription drug prices have been skyrocketing, thus a $5 increase per prescription of name brand. Generic remain the same as previous.

WHAT ARE MY OPTIONS?

1. Original Medicare Plan 
If you choose the original Medicare, or if it is the only plan available to you, you don't have to do anything in order to start coverage on January 1, 2001.

2. Medicare supplemental insurance (Medigap)
Medigap is not supported by Sears. Medigap plans cost more than the managed care plans. You can buy a policy in one of two enrollment periods: October 2 - Dec 4, 2000, January 1 - March 4, 2001. There are 10 standardized Medigap Plans, which are lettered 'A' through 'J'. Each policy covers a different set of benefits, ranging from 'A' - the smallest and least expensive, to 'J' - the largest and most expensive. Not all policies are sold in every State. To find a list of insurance companies and their phone numbers that sell Medigap plans in your state contact; www.medicare.gov/MGcompare/Home.asp If you are in a "cost contract" with your present managed care plan, you must wait until Dec. 31, 2000 before applying for a Medigap policy. In this case you have until March 4, 2001 to apply. However, in most cases, it is best to apply early before your current Medicare managed plan runs out to insure that your Medigap coverage commences on January 1, 2001.

3. Medicare Managed Care 
You should by now determined if one is being offered in your area. You can also locate what is available in your area by contacting your State's Health Insurance Assistance Program (SHIP) or (SHIBA), the State Health Insurance Benefit Advisor in the Office of the Insurance Commissioner. In the State of Washington, phone: 1-800-397-4422, or L/D 1-360-407-0409 or check the web site: www.shiba.org Some states are conducting public meetings in your area. Carefully watch the local newspapers and make plans to attend. Many states have established Senior Rights Assistance that will assist you with specific details. For those residing in Washington, call 206-448-5720 and ask them to send their brochure package and if they have a listing in your area. Review your phone directory for local like organizations or call Medicare at: 1-800-633-4227. Additional information is on the web: www.medicare.gov/Contacts/Overview.asp

4. The proceeding is not to be considered a solicitation or support of AARP by N.A.R.S.E., but intended as resource information only. 
AARP offers a group of plans available by State such as: Hospital Advantage, Medicare Select Plan, Medicare Supplement Plans, Long-Term Care Insurance, etc. that you may compare with others available in your area. AARP can be called at; 1-800-523-5800 or found on the web site: www.aarphealthcare.com

5. Sears has added a new retiree web site that offers excellent links to appropriate areas. 
The web site address is: www.retirees.sears.com The site can be also reached through: www.resources.hewitt.com/sears A link to Mayo Clinic is planned during the first quarter of 2001.

PRE-65 PPO Plan- ages 50 to 64

It is particularly troubling for those who are pre-65, and who did not previously continue with Sears PPO. Hopefully if you are not with Sears PPO Plan, you are able to research and locate a compatible HMO in your region. The following comment is not to be considered a solicitation nor support of AARP by N.A.R.S.E., but you may wish to call AARP at: 1-800-523-5800 to review Group plans they have available or visit their web site at: www.aarphealthcare.com/screen.asp?ReturnURL=hoption/options.asp

Sears PPO Plan changes Sears has made some good enhancements to this year's plan. While there has been dropping of coverage's by some carriers, Sears-Benefits has lowered the Annual Deductible for individuals from $300 to $150 and cut in half the Annual Maximum of Pocket Deductible individuals from $2,000 to $1,000 and family from $4,000 to $2,000. Again, drug costs for name brand has increased by $5 with generic being held at the prior cost.

Suggestions to look for before you join a plan

Ask if your current physicians are in the network. Call the health plan's customer service for that Information, as most directories are outdated.

Ask your doctors whether they are satisfied with the plan they are in and how long the contract runs. Doctors move in and out of networks depending on their level of satisfaction.

Ask about prescription coverage or discount drugs. 
If the plan tells you it offers discounts, ask whether there is a contract with the pharmacies and where you can obtain a listing. Like most retirees, we travel considerably and spend winters elsewhere. Determine coverage policies outside your home area.

A word of caution - Some HMO's have been dropped by Sears. 
Look carefully at your Annual Election Form from Sears. Some HMO's are attempting to pickup those lost by sending you their marketing brochure. This does not mean they are supported by Sears if not indicated on your personalized form and may confuse some.

Sears PPO & Sears Group Medical Plan E 

Watch for the "Sears Retiree News" which the company is now in the process of mailing its Fall issue. It contains very important information which you will want read carefully and retain regarding the upcoming annual election period and Sears Preferred Provider Organization (PPO) and Group Medical Plan E.

Sears-Benefits has advised that there will not be a new booklet this year, thus you should retain and mark any changes in the latest booklet issued in October 1999 upon receipt of your election kit. Annual election kits will be sent out in three waves commencing on October 9 through the 26th and some area elections can be made until Nov. 17. They are working on enrollment over the web. Allow for sufficient mailing time to your area. If there are questions regarding the Plans, please do not call the Retiree Service Center until you receive your package and had an opportunity to thoroughly review. There are some good enhancements in the Pre-65 PPO Plan.

But, some HMO's for Post-65 Medicare have increased the rates so significantly that they have been dropped.

Prescription drug prices from the manufacturers are skyrocketing. Those in Plan E will find an increase in prescription drug rates. 30-day supply retail over the counter will increase to $15 for generic and $20 for brand name, 90-day supply through the mail will increase to $20 generic and $25 for brand name

Again, as we recommended in NARSE's September issue of "Straight Talk", it is strongly recommended that you attend local meetings or secure information relevant to all HMO's that are currently being offered in your respective areas. It may prepare you for any possible needed future changes. Check for coverage, hospitals, physicians and specialist available under their plans. Again, HMO's have vacated many markets.

Equal Benefits for Retirees
From October 2000 AARP Bulletin

A U.S. Circuit Court of Appeals rules that under the Age Discrimination in Employment Act (ADEA), a company may not provide heath insurance for Medicare-eligible retirees that is inferior to that provided for younger retirees.

Based on the act's legislative history, employers traditionally assume the ADEA applies only to active workers, not retirees. Therefore, many employers have reduced or eliminated retiree heath care benefits at age 65, when Medicare kicks in. Now, if the ruling stands, employers could be faced with the choice of increasing benefits for older retiree, slashing them for younger retirees or terminating them for all retirees.

Gordon's Comments:
WOW! What do you suppose Sears will do if this ruling is upheld? It's best to watch this ruling carefully. Can you trust the new Sears to do what is right for the retirees if this ruling is upheld in the Courts?

Envelope Stickers & Bumper Stickers

Envelope Stickers:  
N.A.R.S.E. has available a limited supply of envelope stickers which are used on the back flap of your mailings. It is an effective way to get our message out to the public when you consider the number of people who handle your mail. It states "SEARS UNFAIR TO RETIREES. Restore Promised Insurance." They are available from the address below at a cost of 4 pages of 16 each envelope stickers on a page (total 64 stickers) for $1.00 (or any other donation contribution to N.A.R.S.E.) plus .55 cents for postage for a min. total of $1.55

Bumper Stickers:  
Bumper stickers with the same message are $1.00 each additional.

Send your check to: 
N.A.R.S.E. 
c/o Gordon H. Muschett 
12610 SE 49th Street Bellevue
WA 98006-2958

Articles from NARSE Straight Talk 
3rd Quarter Newsletter

Medicare Managed Care Plans
It's Time To Do Your Homework 
by Gordon Muschett - 3rd Qtr. Narse Straight Talk

In the recent surveys conducted by narse, the top burning concern of Sears retirees was the issue of health care. You and your spouse may be one of the thousands of seniors and / or disabled persons whose current Medicare managed - care HMO is not available next year. HMO's say they are leaving because they are not reimbursed enough by the HCFA.

Medicare managed -care HMO plans have a one-year contract with the Health Care Financial Administration (HCFA), the federal agency that administers Medicare. HCFA reimbursements are difficult to understand as they vary by counties. For example in King County where we reside in Bellevue, WA the managed care plans currently receive approximately $482 each month for each Medicare member. Adjoining counties receive less.

Other examples of the disparity are: California; Los Angeles - $640, Orange - $604; San Diego - $555, Florida; Broward - $636, Dade-$738, New York; New York - $777, Westchester $584. According to the Congressional Research Service, the average reimbursement to HMO's is $559. One has to question why it costs so much more to care for seniors and disabled in other areas?

In our personal case over the last five years, because of HMO Plan changes, we've had to locate four new primary care physicians. Most of the notably good physicians already had a full patient load, thus you take whoever is available. One of the selected primary physicians was moving so fast in the office that he was out the door before you had an opportunity to fully describe your condition.

One has to ask, "Where is he continuity of your health care"? "Who is ultimately responsible for your health care"? It has become abundantly clear that the individual has to take charge of their own health care.

I've got some suggestions: 
A. Secure from your health provider or local hospital forms to complete a current confidential medical history prior to seeing your physician. It should include your chief complaint, general health and habits, past medical and surgical history, current medications, personal history, family health, and a detailed review of your heath systems. 

B. Make a photocopy of your spouse's Medicare and current HMO Plan card. 

C. Keep these readily available for the next visit to the doctor or hospital. 

D. Regularly exercise, eat well-balanced meals, keep your mind and body active. 

E.  Medigap. If you are currently enrolled in a managed care plan and may wish to purchase a Medigap plan now. Do not leave your current plan but maintain the coverage through December 31, no matter how frustrated you may be otherwise, you may lose the opportunity to purchase a Medigap plan. Shortly you should be receiving a letter stating your plan is leaving. A final notification letter should be received by Oct. 2. The letter will explain your rights to purchase a Medigap policy without fear of rejection. You should be aware that Medigap plans cost more than a managed care plan. 

F.  When should you make a decision about a managed-care plan? You should review those Plans offered by Sears if you are still enrolled in Plan "E". If you've dropped Sears Plan "E" and its sponsored plans, review others plans available in your area and enroll by Nov. 30 to insure that coverage will begin Jan. 1, 2001. One word of caution is that if you are dropping a Medicare HMO to enroll in the traditional Medicare Plan, 30 to 60 days are required for the necessary paperwork to be handled by Medicare. It is a good idea to attend local HMO meetings checking coverage, physicians and specialist available under their respective plan. 

G. Sears Plan "E". However, if you retained Sears Plan "E", the current year 2000 program has an Annual Deductible of $250 per person per Plan year, an Annual out-of-pocket maximum of $2,000 per person per year, and a Maximum Lifetime Benefit of $150,000. Plan "E" will pay 80% of the covered expenses less the amount paid by Medicare or other primary plan. Prescriptions for 90 days through the mail is currently available at a $20 co-pay and is very inexpensive. A Summary Plan Description Booklet for calendar year 2001 is expected to be sent out through the Retiree Service Center in late September. 

H . Some feel that "Sears Plan "E" is getting very expensive". Would you recommend dropping it in favor of a locally HMO who offers a low out-of-pocket expense? Absolutely not unless you are opting for a Sears sponsored HMO! If nothing else, you will lose forever the opportunity to participate in Plan "E's" valuable prescription medicine plan unless you participate in a Sears sponsored HMO. You've dropped Sears Plan "E"; can you get back into it? If you've dropped "Plan E" to join a Sears sponsored Medicare HMO, you can rejoin "Plan E". Once you've dropped Plan "E" for those other than sponsored by Sears, you are out forever. There have been some retirees expressing concern about Sears and its retiree medical insurance. A Feb. 22, 2000question to Sears-Benefits was replied, "Although Sears intends to continue the retiree medical Plans, as always, we reserve the right to modify, suspend, or terminate the Plans at any time".

I.  What if I do nothing? If you do nothing, the government will put you back into the original fee-for-service Medicare. This means Medicare will pay 80 percent of medical bills it approves, and you will be responsible for the remaining 20 percent. 

J. About HMO's. You should remember that signing on to an HMO you will be restricted to choosing a physician that has signed with your specific plan. If you like your current primary care physician and he/she is not a member of the Plan, you have no choice but to switch. If your HMO primary care provider believes that you don't need a certain test or referral to a specialist, but you still see the specialist, you cannot be reimbursed for that treatment. In some cases, HMO physicians might be provided with financial incentives (or disincentives) to limit the services they provide the patients. They might have to play the role of "gatekeepers" to care, and, in the past, they have been restricted even in what they can tell their patients. Such policies limit the treatment options that physicians have at hand. These policies might diminish the quality of care provided within an HMO. 

K. For additional information, you can reach Medicare by calling 800-633-4227 (hearing impaired 877-486-2048), or visit their web site at www.medicare.gov or call Sears Retiree Service Center at 800-762-7327 or visit the web site at http://resources.hewitt.com/sears http://resources.hewitt.com/sears.

Facts Support Sears Retirees Shock & Concern Regarding Health Care Changes
By Dick Bruce - 3rd Qtr. Narse Straight Talk

Following are statistics obtained from a number of different sources that show major health care issues are not unique to Sears retirees.

Health Care Facts for Total U.S. Population:
Health care costs will rise 6.5% a year in the coming decade; growing to 16% of the gross domestic product in 2010 (currently about 13.5% of GDP is spent on health care).
The 44 million Americans currently without health insurance will grow to 47 million by 2010. Enrollment in managed care plans during the next five years will increase by 25%.
Employers reported health care costs increased 10.4% for all plan types for 2000 (HMOs and indemnity plans increased the most at 11.7%).

Health Care Facts for Medicare Eligible Population:

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Older people accounted for 36% of all hospital stays and 49% of all days of care in hospitals in 1997.

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Older persons averaged 11.7 contacts with doctors in 1997 versus 4.9 contacts for persons under 65.

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Older consumers averaged $2,855 in out-of-pocket health care expenditures in 1997 versus $1,576 for those under age 65.

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People over age 65 take four times as many prescription medicines as those younger than 65.

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Medicare HMO beneficiaries had to pay premiums for 2000 that in the aggregate, almost triple what they paid in 1999.

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Enrollment in Medicare HMO's has more than doubled from 3.1 million in 1999 to 6.3 million in 2000. The remainder of the roughly 40 million people served by Medicare are in the original Medicare plan.

Nearly 327,000 Medicare beneficiaries had to find new health plans as of January 1, 2000 because they were dropped by their HMO (41 HMOs withdrew from Medicare + Choice and 58 plans reduced the geographic areas they cover). Most of the affected enrollees - 248,000 - were able to join other HMOs in their area. Unfortunately, many will have to change doctors or travel farther for care. The remaining 79,000 beneficiaries live in places where no other HMOs are available and must enroll in the traditional Medicare fee-for-service plan which does not cover prescription drugs. (The upside to this is they have more choice of medical practitioners and an opportunity for better care than from a cost cutting HMO.)

What Does All This Mean to Sears Retirees?
As you can see from the above, the news is not good. Since Sears 'froze" the amount it pays per retiree for health care insurance effective in 1996, all cost increases since that time have been passed on to the retirees. This change, and the fact insurance providers now segregate the older population into a separate category to determine the cost of health care expenses to be covered, have resulted in significant increases in premiums paid by Sears retirees. At the same time, cost containment efforts have resulted in reduced benefits.

Hopefully Sears Benefit Administrators have enough leverage to negotiate the lowest possible premiums for us, and are able to provide reasonable alternatives when cost increases become exorbitant.

The good news is, nobody age 65 or older can be turned down for Medicare, even if they were previously enrolled in a Medicare HMO that discontinued coverage. If you are dropped by a Medicare HMO, you are guaranteed the right to buy Medigap policies to cover some of the costs not covered by traditional Medicare (plans are not required to cover prescription drugs).

If you are a member of a Sears offered Medicare HMO (pay premiums to the Retiree Service Center), you have the option to enroll in Sears Plan E which includes prescription drug coverage. (If you Sears offered HMO drops your coverage, and no other suitable HMO is available, you can enroll in Plan E and Medicare.

For your future well being you should take the following actions:

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Prevent disease, rather that treat it, through regular exercise, eating well-balanced meals, and keeping your mind and body active.

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Contact your legislators about your health care concerns (Note: Retiree Life Insurance was not reduced in Canada or Puerto Rico).

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Make your views known to candidates running for office (Both major political parties are in favor of some form of prescription drug coverage through Medicare).

Take charge of your own health care:

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Prepare in advance for visits to the doctor so he/she knows your chief complaint, medical history, current medications, etc.

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Take an active role in the claims process.

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Don't take an insurance company's first "no" as the final answer.

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Go straight to arbitration if you feel you are not getting a fair hearing.

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Get another medical opinion from doctors outside your HMO.

Health care is a major concern for all of us and there is much more that needs to be addressed. Please let us know what topics you would like to have covered in future STRAIGHT TALK issues.

Lawsuit Update
3rd Qtr. Narse Straight Talk

All motions have been filed relating to the lawsuit regarding Sears' breach of fiduciary duty. As reported in the last issue of STRAIGHT TALK, it may take the court several months before the court issues its ruling. When issued we will post a copy on the NARSE web site location at www.narse.org.

Fiduciary Trust Relationship Explanation
This phrase could best be described as follows:

Such a relationship exists when a person or entity, such as Sears, acts primarily for another's benefit and well being. An example might be administering a life insurance program as a benefit to attract and retain employees, or as an inducement to retire. This status gives rise to certain legal obligations including to act in the best interests of the other person, and, in lay terms, don't screw him! In other words, when one places his/her trust and relies upon another to their detriment, such relationship is breached and the person or entity breaching this relationship, such as Sears, may be held legally accountable.

And the Planes Keep Our Message in Front of Arthur and Others
3rd Qtr. Narse Straight Talk

Those of you residing or who have friends in the Chicago area, are cordially invited on Sunday September 3, 2000 from 3:00 p.m. to 7:00 p.m. to look up into the sky along the lakeshore during the "Jazz Festival" as part of Grants Park festivities. The plane will fly between Navy Pier and the Adler Planetarium. NARSE is again sponsoring a plane flight over Chicago trailing a banner "SEARS UNFAIR TO RETIREES". It again reiterates the fact that the National Association of Retired Sears Employees will not go away until our long promised retiree benefits are restored!

Circuit City to Cut 1,000 Jobs, Remodel; Shares Fall 
By Andy Peters
3rd Qtr. Narse Straight Talk

Richmond, Virginia, July 25 (Bloomberg) - Circuit City Group, the second-largest U.S. consumer-electronics chain, said it will close eight distribution centers and cut 1,000 jobs, or 1.7 percent of its workforce, as it remodels most superstores and quits selling appliances.

"Circuit City should have never been in the appliance business in the first place, because too many people sell appliances,'' said Fredric Russell, president of Fredric E. Russell Investment Management in Tulsa, Oklahoma, which owns shares of retailer Dollar General Corp. ``The market for personal computers and wireless phones is so large, they don't need to distract themselves.''

Circuit City's warning also points to a slowdown in consumer spending, said Russell. News that Circuit City will exit the appliance business sent shares of appliance makers Maytag Corp. and Whirlpool Corp. lower.

Shares of Circuit City fell 6 1/2 to 26 1/8 in New York Stock Exchange trading after dropping to 25 1/4, a 52-week low. The stock has fallen 42 percent this year.

``Appliances are the short-term reason, but the real reason for the problems is an aging store base they haven't remodeled and a nimble competitor in Best Buy,'' said John Glass, an analyst at Deutsche Banc Alex Brown, who today cut his Circuit City rating to ``market perform'' from ``strong buy.''

Best Buy Co. is the largest U.S. retailer of consumer electronics. Circuit City's inventory-turnover rate, which measures the number of times a retailer must replenish a store's inventory, lags Best Buy's, according to Bloomberg data.

Circuit City is exiting appliance sales as Home Depot Inc., the world's largest home-improvement retailer, this year began selling appliances. McCollough told analysts and investors during a conference call that Circuit City also saw more aggressive competition recently in appliance sales from Sears, Roebuck & Co. and Lowe's Cos.

Whirlpool and Maytag are major appliance suppliers to Circuit City and will lose business, said Justin Maurer, an analyst at Merrill Lynch & Co., who has a ``near-term neutral'' rating on Maytag shares. Whirlpool shares fell 8.1 percent and Maytag shares dropped 2.4 percent.

Circuit City's exit is a $800 million to $1 billion opportunity for Sears, said Arthur Martinez, chairman of Sears, which has 35 percent of the appliance-retail market. `I'm going to be asking our team to devise the most aggressive selling and marketing plan we can,'' Martinez said.

Circuit City will close six distribution centers by year-end, and two more centers in the next 12 months. The company said it will take three years to remodel its superstores. The new stores will have about 20,000 square feet of customer-accessible space, the company said.

Distribution centers to be closed are located in: Atlanta; Brandywine, Maryland; Chehalis, Washington; Chicago; Columbus, Ohio; Dallas; Des Moines, Iowa; and Fort Lauderdale, Florida.

The Richmond, Virginia-based Company also operates 43 mall- based Circuit City Express stores and owns a 75 percent stake in the CarMax chain of used- and new-car dealerships.

Bob Gurnee, NARSE Director
3rd Qtr. Narse Straight Talk

We are very sad to inform the many friends and co-workers of Bob Gurnee that he passed away in July in Wilmington, Delaware. Bob's long service to Sears included officer positions as Treasurer of Sears, Roebuck and Co. and President of SRAC. Bob's family has our sincere condolences.

Membership Update... 
NARSE Wants and Needs YOU . . . 
and Your Names and Addresses of Sears Retirees Anywhere in the World 

Bud DeFano, Membership Chairman -
3rd Qtr. Narse Straight Talk

Membership has grown steadily but not as rapidly as it can. 
This is not the time to let down. 

We again are requesting your help in locating retirees that may not have heard about NARSE. Look over your address lists. Ask your friends. And forward names and addresses (phone number if possible) to NARSE. We will gladly provide them with information that they would like to have about restoring and preserving the promised Sears retiree benefits. 

Thanks to you plus a lot of volunteers and donations, membership has grown, mailings approach 20,000 and Retiree Clubs are 233! Our goal set over a year ago was to locate at least 50,000 of the 133,000 (we think) Sears retirees. We started with only a few names, and Sears would provide none. 

While we have come a long way, "baby", you can see that we need an effort to get to 50,000. But with your help we can reach that number. We are all aware of the awesome strength of numbers! Clubs, we need your membership lists if you have not already sent it.

I do want to assure every retiree that the NARSE membership database is held in very strict confidence. It is never shared or sold, nor even considered. And that includes Sears! After member data is entered into our database, all applications and envelopes are shredded before disposal. WE NEED YOU AND YOUR HELP. 

NARSE Chairman's Letter:
An UNFAIR Decision . . . A Continued Response
Ev Buckardt, NARSE Chairman  -  3rd Qtr. Narse Straight Talk

It's hard to believe that almost two years have passed since Arthur Martinez made the fateful decision to renege on the Sears promised life insurance benefit for retirees. Arthur has stated that this decision was carefully considered for a year. A Senior Vice President whose legacy is one who takes away from others apparently heavily influenced Arthur in his decision. This VP employed a "benefits expert" who was given a personal choice of either the Sears' or the Allstate retirement benefit package. This choice was not available to the rest of us. We know of no retiree that was asked for input. So a person with choices was the "expert" in making decisions about earned benefits that meant so much to Sears retiree families. The previously offered excuse of "faulty advice" for another decision may be very appropriate and accurate in this case.

The Sears retiree life insurance take-away decision made by Arthur Martinez severely damages many retiree families in a very real, practical and financial way, but he hurt us all just as badly in another way. Arthur also took away from all retirees and employees the life long trust and love for the Company and belief in the honor of management in making benefit decisions for employees and retirees. He ignited a "family feud" that has created a negative atmosphere, severely damaged relationships and forced retirees, their families and friends to choose other retailers for their many purchases. It is clear to all retirees and Sears associates that our battle is NOT with Sears the Company but with Sears current management, namely Chairman Arthur Martinez. He made the decision to convert "widow money" to a P&L profit. A decision that when reversed will allow Sears retirees to again be Sears Best Customers and most loyal friends.

Arthur's unwarranted action has resulted in one plus for retirees ... the formation of the National Association of Retired Sears Employees (NARSE), the Sears retiree group dedicated to the retiree benefits. NARSE publishes four Straight Talk newsletters each year, maintains a web site at www.narse.org, provides speakers to bring information to local retiree clubs, and has a database of nearly 20,000 retirees that is growing monthly. It has reunited thousands of retirees with former associates and friends! One big plus and response!

NARSE is also developing a strong coalition with organizations of other retirees. We continue to contact and build support with Federal and State elected officials. We have earned substantial support from organizations such as AARP and national church groups. NARSE enjoys a remarkable relationship with print and electronic media. We are very fortunate to have a large cross section of current Sears associates quietly supporting our goals

Please allow a personal observation as I enjoy the privilege of serving Sears retirees and the NARSE organization. Like you, I am uncomfortable pointing out the causes and results of bad decisions that reflect poorly on the fine company that allowed me to send my kids to college. Sears the Company provided me with a work lifetime of pride, joy and dignity. But my discomfort pales by comparison to the obvious retiree rights and needs ... and the absolute necessity of the return of the life insurance that belongs to your family and mine. NARSE leadership gets a singular sense of purpose from your letters, your phone calls, your words and reactions as we meet or speak with retiree clubs. Our satisfaction is representing proud retirees in a fight that is right. I dedicate myself and the other volunteers at NARSE to the important task that Arthur created by his take-away decision. I sincerely thank you for your supportive words and actions that are the backbone for me and all of NARSE.

We all will continue to fight for a just cause. 
Arthur, we will not go away!

A Note of Appreciation
By Claude Ireson - 3rd Qtr. Narse Straight Talk

I wish to extend to all of the fine folks at NARSE, my sincere thanks for the high honor granted this Appalachian. I will always cherish your faith in permitting me to be the first chairman of NARSE. I especially want to thank all of you who made my job so easy and spiritually fulfilling. Within the short history of NARSE much has been accomplished and there is much still to be done. I will fully and completely support our new chairman, Ev Buckardt, as he leads us to achieve our mission - the restoration of the promised life insurance and protection of our retirement benefits.

The indomitable spirit of NARSE will succeed and we will prevail - the last few lines of Tennyson's Ulysses could easily have been written about Sears Retirees:

Though much is taken, much abides,
And though we are not now that strength
Which in olden days moved earth and heaven,
That which we are, we are - One equal temper of heroic hearts,
Made weak by time and fate, but strong in will,
To strive, to seek, to find, and not to yield.

Sincere thanks, 

Claude Ireson

Editor's Note: 
Claude is another 40 plus years of service Sears retiree and former officer of the Company.

Club Feature . . . 
Sears North Chicago Retirees
3rd Qtr. Narse Straight Talk

About 1986 group of Sears retirees on the North side of Chicago were meeting rather regularly for breakfast.  As a result of their mutual Sears backgrounds and enjoyment of being together, the Sears North Chicago Retirees Club was formed with Bob Wozny as president.  They now have a mailing list of over 100, with 40 to 50 regularly in attendance at their meetings.

The Sears North Chicago Retiree is a service club with their efforts directed toward improving the well being of its members.  In the past, guest speakers have been attorneys (wills, trusts, etc.), urologist, chiropodist, HMOs hospice care, retirement homes, accountants, mortician, and so on.  On the lighter side, presentations by Eli’s Cheesecake, Fannie Mae Candies, Mars Candies, Matt’s Cookies, American Airlines, our own NARSE George O’Hare ... you get the idea!

The Sears North Chicago Retirees Club meets for breakfast and a short program on the first Thursday of each month at the Skylark Restaurant at Higgins and Harlem, just off the Harlem exit from the Kennedy Expressway.  On occasion they may skip a month.  But not August this year as Harry Volkman, a Chicago TV weatherman with a great sense of humor, was the featured speaker with 47 in attendance.  At their December meeting, a turkey or two are won by drawing.

Sears Arizona Road Runner Retiree Club 
3rd Qtr. Narse Straight Talk

Formed in 1986 by Art Levin (Boston) and Bob Hart (Chicago), the club headquarters are in Phoenix. Roughly half are retirees from AZ and half from 29 other States! Each year four meetings are business lunches and four are social events.

For the business meetings they have invited Sears officers, local Sears managers, AZ Attorney General, and representatives from insurance, AARP, medical and financial fields. And most recently Ev Buckardt from NARSE!

An interesting, and appreciated, idea: at each business meeting they have a "50-50 Raffle". A special collection is taken from all the retirees in attendance. Half is sent to NARSE and the other half are door prize drawings (!st, 2nd, and 3rd).

They characterize their social events as "interesting, entertaining and varied." Examples: cruise Canyon Lake, lunch at a Mining Camp, race day at Turf Paradise, bus tour to Indian Casino, plus theater, baseball, etc.

And no surprise as Sears Retirees, the Club does volunteer work in several Good Samaritan projects: March of Dimes, Heart Fund, Cancer Fund, Alzheimer's Assoc., Westside Food Bank and the Arthritis Foundation.

About greeting Arthur. Winter 1998 and winter 1999 when Arthur brought about 250 of his top executives to The Phoenician, a Five Star Resort, for a week of meetings ... these Road Runners were there with placards "to restore our life insurance." They did the same at the Paradise Valley store when Arthur brought the Board of Directors for an R&R meeting!

Thank you, Sears AZ Road Runners for your many efforts ... and your raffle! They are active ... and welcome visitors and new members. Call Art Levin at 623/ 584-9410.

Retiree Feature:
He Worked Only for Sears - Art Levin
3rd Qtr. Narse Straight Talk

After graduating from the University of Rhode Island, Art Levin joined Sears as a trainee. When he retired in December of 1985 he was on the Boston Group Staff and had devoted 35 work years to Sears. It was the only company that Art worked for after college.

As he planned to move there, it was only natural that he looked for a retiree club in Arizona. Learning there was none, it was only natural that he found Bob Hart and one was started. After being President of the Club for nine years, he took a break but this year returned for a two year term.

Art also organized the AZ Alumni Chapter of the University or RI and has been the president since 1986. Art has been involved with NARSE during its entire existence and is the Vice President for the Southwest Region.
Both Art and his wife Laura (they have three daughters, seven grandchildren) are involved in additional community and civic activities. They do volunteer work for Walk America for Healthier Babies, the Arizona Theater Company, the Phoenix Symphony, the PGA and the Senior Golf Association. As directors of the "Grasshopper Club" which has 300 seniors, they run golf outings monthly over the entire state!

Another Sears couple that remains active and involved. Thanks, Art and Laura, for representing all of us well!

Editor's Note: This common thread that we see is not a surprise to long-term Sears people. Family based, we are active, care for each other and help others. It is why we are staying with the correction of the life insurance injustice. Arthur, we will not go away!

Sears Informs NARSE of Actions
to Better Serve Sears' Retirees
3rd Qtr. Narse Straight Talk

Sears Senior Vice President of Human Resources, John Sloan, in a first positive gesture has informed NARSE of the following items/steps by the Company that they feel will better serve Sears Retirees.

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The Company has responded to some 1998 issues regarding telephone call response times by the Sears Retiree Service Center (RSC). To raise service levels RSC staffing has been increased from 15 to 20 employees, or 33%. The increased expense to Sears is $100,000.

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According to their surveys, the RSC generally provides good service. However, Sears is considering other vendors. The current vendor, MetLife, is not Y2K compliant.

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Sears is considering a change in the timing of the annual benefits open enrollment. The new time would be moved forward from autumn to mid-year. They feel that the earlier timing would allow retirees to contemplate important decisions before the busy holiday season and end of year.

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Strong consideration is being given to lengthening the open enrollment. This would allow retirees more time to consider their decision.

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Sears is aware that rates for health-care insurance are rising rapidly. They will continue, as they believe that they have in the past, to aggressively negotiate the best medical rates possible.

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Sears plans to issue three retiree newsletters a year. A second issue is being drafted now.

Sears presented all of the above items to NARSE. This is a welcomed step towards communication. Please let us know how you feel about any or all of these items. NARSE will consolidate and provide to Sears. Your comments and any Sears response would be in the next Straight Talk. Retirees can always write directly to the Company. A copy sent to NARSE would be included in any recap that we do for Sears and Straight Talk.

Dean Swift Passing
August 27, 2000

Dean Swift, retired Sears president, passed away Sunday night, August 27, 2000, after suffering a massive cerebral hemorrhage stroke. He was 81. After Dean retired from Sears, he headed the Executive Service Corps of Chicago.

Services will be held at 11 a.m. Friday, September 1, at First Presbyterian Church, 700 Sheridan Road, Lake Forest. (at Deerpath).

There will be no visitation.

Comments About Martinez Tenure as CEO/President

By Gordon H. Muschett, N.A.R.S.E. Communications - Aug. 25, 2000

For almost three years since Arthur Martinez made the decision to take away our long promised paid-up retiree life insurance and freeze Sears contribution to our health benefit, N.A.R.S.E. has attempted to keep you informed about current Sears information either through our newsletter "Straight Talk", our web site, meetings, planned events or email.

As you are aware, Arthur Martinez has indicated he plans to retire at the end of this year and the company has hired an Atlanta based executive recruiting firm searching for his replacement.

During his tenure, he has lost the faith in Sears of thousands of retiree families, as well as their friends and neighbors through his actions towards Sears retirees. In doing so, he has lost the advantages of not only sales, but a superb public relations asset called "Sears"!

In this writer's opinion he's made some good efforts in improving store appearances and moved the company into some new opportunities. However, if you took a piece of paper and made two columns, one plus and the other minus, then list Arthur's accomplishments, you would have good reason to feel that at the conclusion, you'll draw up more minuses than pluses. A partial list in the plus and minus columns could include:

+